UserEcho

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About UserEcho

Deep Dive with Clara AI

UserEcho provides customer engagement solutions, which help you to communicate effectively and resolve the needs of any business. We work with multiple industries all around North America, Europe, and Asia. UserEcho provides a convenient interface for support agents allowing them complete control to perform support in one place from omnichannel requests. Give your customers a tailored customer support experience. It is not a secret that people are willing to pay more for brands providing them with better customer service. Scale your support with our easy-to-use multi-agent ticketing system. Help your agents to become more efficient and productive.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $19.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

74%
Momentum

61%
Popularity

74%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

UserEcho Awards

# 20 Fastest Growing Help Desk Software
Q1 2021

UserEcho Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

UserEcho Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

UserEcho $19.00 $25.00 per month

Features

Feedback forums
Support tickets
Knowledge base
Live chat
Unlimited data
Free customer support

Additional modules

White-label: +$100/mo
Branding: From $500
Additional subdomains: +$15/mo. each

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 22/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about UserEcho Pricing

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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4.4 73 user ratings

View Details UserEcho Vs HelpDesk

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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4.2 10 user ratings

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UseDesk Omnichannel support platform read more

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk Improve customer happiness by streamlining your support operations read more

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AzureDesk Delight Customers with Exceptional Service read more

4.6 85 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ThriveDesk The Best Way to Support Your Customer read more

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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SysAid Unique ITSM Solution with Multiple Service Desk Features read more

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View Details UserEcho Vs SysAid

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Front Easy and fast help desk software read more

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View Details UserEcho Vs Front

UserEcho Reviews

User Rating

4.4/5 (Based on 23 Ratings)

Rating Distribution

Excellent
52.2%
Very Good
43.5%
Average
0%
Poor
0%
Terrible
4.3%

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UserEcho FAQs

What is UserEcho used for?

UserEcho is Help Desk Software. UserEcho offers the following functionalities:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Community Forums
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Live Chat

Learn more about UserEcho features.

What are the top alternatives for UserEcho?

Here`s a list of the best alternatives for UserEcho:

Does UserEcho provide API?

Yes, UserEcho provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.