Simplydesk

Top Simplydesk Alternatives

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Zoho Desk Industry’S First Context-Aware Help Desk Application

4.6 Based on 6390 Ratings

Visit Website

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Support Suite Personalized customer support solution

4.3 Based on 7211 Ratings

View Details

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Service Cloud Making customer experience smoother

4.6 Based on 5576 Ratings

View Details

About Simplydesk

Deep Dive with Clara AI

Servicedesk, IT Asset Management & Network Inventory, Movable Asset Management & Physical Inventory. SaaS pricing includes hosting, backups, updates and email assistance. Hosting in secure DATA CENTERS in France and Canada for SAAS mode. In SAAS mode, for example, the price for an infrastructure of 2000 assets including the Asset Management, Physical inventory modules would be €43/month, billed annually. Discount according to quantity. Equipment and labels not included

Screenshots & Videos

Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

60%
Momentum

60%
Popularity

66%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Modes of Support

Online

Simplydesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Simplydesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Basic Helpdesk Others

€20 per month

Features

Priority management
E-mail management
Unlimited number of customers
Self-service portal
Reports
Automatic notifications

Start Free Trial

SimplyAsset Custom

Features

Asset management
Network Scan
Active Directory Link
Purchases/stocks/Budgets Module
Package Distribution
Network Mapping

Start Free Trial

Advanced Helpdesk Others

€40 per month

Features

Service Contracts (SLAs)
Custom forms
Knowledge base
Tasks and Timesheet Management
Workflow Management

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Simplydesk Pricing

Simplydesk Alternatives

View All Simplydesk Alternatives

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Freshdesk Redefining Your Customer Support read more

4.5 3,988 user ratings

Visit Website

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Zoho Desk Industry’S First Context-Aware Help Desk Application read more

4.6 6,390 user ratings

Visit Website

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Richdesk Asset management and customer service software read more

View Details

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Asset.Desk Streamline asset management with Asset.Desk – efficient, scalable, ... read more

View Details

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Track-It More than just help desk software read more

3.9 99 user ratings

View Details

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BOSSDesk Help Desk for Cloud and On-Premise read more

4.5 11 user ratings

View Details

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Scopedesk Help Desk Software as a Service read more

5 1 user ratings

View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SeamlessDesk Cloud-based multi featured help desk software read more

4.6 34 user ratings

View Details Simplydesk Vs SeamlessDesk

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SysAid Unique ITSM Solution with Multiple Service Desk Features read more

3.4 59 user ratings

View Details Simplydesk Vs SysAid

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

eSSETS Facility management software read more

View Details

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SeQure Asset Manage... Streamline, track, and optimize your assets with SeQure – the smart... read more

View Details

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.4 73 user ratings

View Details Simplydesk Vs HelpDesk

Simplydesk Reviews

User Rating

4.8/5 (Based on 5 Ratings)

Rating Distribution

Excellent
80%
Very Good
20%
Average
0%
Poor
0%
Terrible
0%

Do You Use Simplydesk?

Write a Review

Simplydesk Reviews

Videos on Simplydesk

Ticketing, helpde...

Helpdesk et ticke...

Simplydesk FAQs

What is Simplydesk used for?

Simplydesk is Help Desk Software. Simplydesk offers the following functionalities:

Incident Management
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Knowledge Base
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Live Chat

Learn more about Simplydesk features.

What are the top alternatives for Simplydesk?

Here`s a list of the best alternatives for Simplydesk:

Does Simplydesk provide API?

No, Simplydesk does not provide API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.