Zoho Assist Reviews

User Rating

4.7/5 (Based on 1,144 Ratings)

Rating Distribution

Excellent
76.4%
Very Good
19.5%
Average
2.9%
Poor
0.2%
Terrible
1%

User Sentiments

Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

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Review Summary

Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

Pros

Userfriendly interface and easy setup.
Secure and reliable remote access to devices.
Affordable pricing plans compared to competitors.
Efficient file transfer and screen sharing capabilities.

Cons

Limited customization options for branding and personalization.
Occasional connectivity issues and lag during remote sessions.
Lacks advanced features like multiuser collaboration and session recording.
Not suitable for complex IT support scenarios requiring specialized tools.

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Reviews

Stacia D

August 22, 2026 Source: G2.com

Zoho Assist: Easy, Reliable Remote Access That Saves Time

What do you like best about Zoho Assist?

I like Zoho Assist because it’s easy to use, reliable, and provides smooth remote access. It makes troubleshooting more convenient, saves me time, and includes useful features for remote support. I also appreciate the regular updates, and overall it offers good value for money. Zoho Assist works well with the other tools in my stack. It is easy to use alongside communication, IT support, and troubleshooting tools, and it helps make remote support workflows more efficient. Overall, the integration experience is smooth and reliable.

What do you dislike about Zoho Assist?

I don’t like that some features can be a bit hard to locate, and that occasional connection issues or minor bugs can interrupt a session. In a few places, the interface also feels less intuitive than it could be, which makes navigation more frustrating than necessary.

What problems is Zoho Assist solving and how is that benefiting you?

Zoho Assist solves the challenge of providing remote technical support without having to be physically present. It lets me quickly connect to remote devices to access them and troubleshoot issues, which saves time and cuts down on the need for onsite visits. Overall, it makes support faster, more convenient, and more efficient.

John N

August 12, 2026 Source: G2.com

Zoho Assist: Easy Installation, Fast Performance, and Proactive Support

What do you like best about Zoho Assist?

I’m very pleased with how easy this product is to install and use, both for the client and for the technician. Performance equals or exceeds that of other products evaluated.

What do you dislike about Zoho Assist?

Recommendations to others considering Zoho Assist?

Zoho also reached out shortly after I signed up for the trial to check in on how things were going. I appreciated that proactive approach to customer support, even though I haven’t needed to contact them for assistance.

What problems is Zoho Assist solving and how is that benefiting you?

patan b

August 10, 2026 Source: G2.com

Fast, Affordable, Secure and Versatile Unattended Access with Zoho

What do you like best about Zoho Assist?

Zoho is quick and affordable for large enterprises. It offers multiple options, and the unattended access is especially fast and convenient. While other tools also provide unattended access, Zoho’s implementation feels more effective and versatile.

What do you dislike about Zoho Assist?

The iOS remote access features and Android mobile performance can feel a bit restrictive at times, with occasional keyboard problems or lag. On weaker internet connections, sessions may freeze or disconnect unexpectedly when we disconnect VPN.

What problems is Zoho Assist solving and how is that benefiting you?

It solves remote IT challenges by providing secure screen sharing, on-demand troubleshooting, and unattended device access without requiring any prior software downloads. We can take control of users’ systems to assist them quickly, and we can also run commands by opening the Bash tool in the Remote Accessories option. Sessions connect instantly through web browsers or apps, without bulky pre-installations.

Shashikumar N

August 4, 2026 Source: G2.com

Reliable Remote Support with Smooth Setup and Secure Connections

What do you like best about Zoho Assist?

I have been using Zoho Assist & it's been reliable for remote support with smooth setup and secure connections. The interface can take a little time to get used to but overall it offers solid value for the price.

What do you dislike about Zoho Assist?

Zoho Assist works well overall but the interface can feel a bit cluttered and some advanced features have a learning curve. On slower internet connections, remote sessions may occasionally lag which can affect the support experience.

What problems is Zoho Assist solving and how is that benefiting you?

Zoho Assist makes it easy to troubleshoot and fix computers remotely without needing to be physically present which saves a lot of time. It has helped me resolve issues faster,provide support to users from anywhere.

Terence K

July 28, 2026 Source: G2.com

All Devices in One Place—Straightforward and Stable

What do you like best about Zoho Assist?

All of our devices are on one page and easy to access, which makes everything straightforward to manage. The app is also pretty stable overall.

What do you dislike about Zoho Assist?

Overall, I haven’t encountered any downsides.

What problems is Zoho Assist solving and how is that benefiting you?

We have remote machines that need attention from time to time, as they are mainly unmanned. This saves us the time and effort of visiting these sites just to intervene when something comes up.

Verified User in Financial Services

July 22, 2026 Source: G2.com

LAN network Very User-Friendly Experience with Seamless Operation

What do you like best about Zoho Assist?

Very user-friendly, with seamless operation and an interface that’s easy to use.

What do you dislike about Zoho Assist?

Setting up the domain controller to access on-premise desktops is a bit challenging. That should also be a cloud based trigger

What problems is Zoho Assist solving and how is that benefiting you?

remote support of endpoints which are outside

Vaillant G

July 20, 2026 Source: G2.com

Train them to use my technology Zoho Assist: Simple, Non-Technical Remote Support for Helping Customers

What do you like best about Zoho Assist?

Zoho Assist is very simple to use for non technical users. It is great for me to assist my customers when I implement my Pat technology

What do you dislike about Zoho Assist?

I did not see any downside. I am a new user

What problems is Zoho Assist solving and how is that benefiting you?

Assisting not technical users.

Top C

July 17, 2026 Source: G2.com

100% recommended

What do you like best about Zoho Assist?

Being able to organize teams with unattended access i dont kwon what it mean i dont kwon what it mean i dont kwon what it mean i dont kwon what it mean i dont kwon what it mean

What do you dislike about Zoho Assist?

Not being able to change the name of connected devices.

What problems is Zoho Assist solving and how is that benefiting you?

Being able to connect to remote computers, in addition to how economical their service is.

Verified User in Executive Office

July 15, 2026 Source: G2.com

Great Separate Window Option for Multi-Screen Setups

What do you like best about Zoho Assist?

The separate window option is great for multi-screen setups.

What do you dislike about Zoho Assist?

It could be a little faster. At times, it felt delayed and less responsive than I expected.

What problems is Zoho Assist solving and how is that benefiting you?

accessing my personal computers

Verified User in Information Technology and Services

July 10, 2026 Source: G2.com

Simple, Reliable Remote Support With Excellent Value

What do you like best about Zoho Assist?

What I like best about Zoho Assist is how simple and reliable it is. It just works. Connecting to customers is quick, the remote sessions are smooth and responsive, and even less tech-savvy clients find it easy to join a session. I also really value the unattended access feature, which lets me support regular customers efficiently without unnecessary site visits. On top of that, it offers excellent value for money, with a feature set that rivals products costing significantly more.

What do you dislike about Zoho Assist?

There isn’t much to dislike. If I had to pick something, I’d say I’d like to see even more integrations with third-party platforms and a few additional quality-of-life improvements to the interface. That said, none of these affect my day-to-day use, and the software has been consistently reliable and easy to use.

What problems is Zoho Assist solving and how is that benefiting you?

Zoho Assist allows me to provide fast, professional remote IT support without having to travel to every customer. I can diagnose and resolve issues within minutes, which saves both me and my clients a significant amount of time. The unattended access feature also enables me to carry out maintenance, updates, and troubleshooting outside business hours with minimal disruption. Overall, it has made my business more efficient, improved customer response times, and helped me deliver a better service while reducing travel costs.

Zoho Assist Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Zoho Assist?

Review Summary

Pros

Cons

Stacia D

John N

patan b

Shashikumar N

Terence K

Verified User in Financial Services

Vaillant G

Top C

Verified User in Executive Office

Verified User in Information Technology and Services

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