Zoho Assist Reviews

User Rating

4.7/5 (Based on 5,574 Ratings)

Rating Distribution

Excellent
89%
Very Good
1.8%
Average
1%
Poor
8.2%
Terrible
0%

User Sentiments

Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

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Review Summary

Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

Pros

Userfriendly interface and easy setup.
Secure and reliable remote access to devices.
Affordable pricing plans compared to competitors.
Efficient file transfer and screen sharing capabilities.

Cons

Limited customization options for branding and personalization.
Occasional connectivity issues and lag during remote sessions.
Lacks advanced features like multiuser collaboration and session recording.
Not suitable for complex IT support scenarios requiring specialized tools.

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Reviews

CA Viral P

October 29, 2026 Source: G2.com

Affordable, Easy Remote Access—With Occasional Shortcut Issues

What do you like best about Zoho Assist?I’ve been using Zoho Assist for three years without any issues, and I find it better than AnyDesk. It’s easy to connect and makes it easy for us to access client computers remotely and for our staff to keep track of their work. It’s cost-effective, and setup was super easy—anyone can do it.What do you dislike about Zoho Assist?Sometimes my basic computer shortcuts don’t work when I’m using both the remote and local PC.What problems is Zoho Assist solving and how is that benefiting you?We had trouble accessing remote computers, but Zoho Assist makes it easy for us to connect. We provide offshore services and need to access client systems remotely, and it helps our staff work remotely and track their work.

Gumaan t

October 28, 2026 Source: G2.com

Easy to Use and More Cost-Effective Than TeamViewer or LogMeIn

What do you like best about Zoho Assist?It’s easy to use and very cost-effective compared to other competitors like TeamViewer and LogMeIn.What do you dislike about Zoho Assist?It doesn’t support automatic administrative elevation like TeamViewer and LogMeIn, which makes it harder for remote support technicians to assist end users.What problems is Zoho Assist solving and how is that benefiting you?It helps me support remote teams when they’re having issues with their systems or other problems.

Clóvis A

October 26, 2026 Source: G2.com

Support Sessions

What do you like best about Zoho Assist?The interface is user-friendly and clean, allowing tech support agents to initiate remote sessions, transfer files, and chat with clients without a steep learning curve.What do you dislike about Zoho Assist?The technician's web console occasionally requires a page refresh to update the active connection or session list.What problems is Zoho Assist solving and how is that benefiting you?The technician's web console occasionally requires a page refresh to update the active connection or session list.

suman k

October 20, 2026 Source: G2.com

Simple, Instant Client Connection for Remote Assistance

What do you like best about Zoho Assist?It’s a simple way to connect to your client’s system so you can assist them. You just send an email, and they can join right away.What do you dislike about Zoho Assist?So far, there’s nothing for me to dislike about Assist.What problems is Zoho Assist solving and how is that benefiting you?We are a software company, and we often provide online support to customers through Any Desk and other software. With Zoho Assist, we can track our support sessions and provide a secure connection to our clients using trusted email, along with integration into our Zoho suite.

Brian W

October 20, 2026 Source: G2.com

Unattended Access for Multiple Android Devices Made Easy

What do you like best about Zoho Assist?Unattended access for multiple Android devices.What do you dislike about Zoho Assist?Complex licensing model - difficult to see all the options available.What problems is Zoho Assist solving and how is that benefiting you?Remote access to devices for users that are less able to use technology effectively.

Brett B

October 20, 2026 Source: G2.com

Ad hoc one time computer support for Non-Technical Customers

What do you like best about Zoho Assist?It was very easy for a non technical customer to join the session.What do you dislike about Zoho Assist?We are still new, but nothing stands out at this point.What problems is Zoho Assist solving and how is that benefiting you?Remote session and control by far is the best thing to help customers with problems and to show them how to accomplish their tasks.

Fernando C

October 16, 2026 Source: G2.com

Excelente herramienta para cumplir la normativa ISO27000 en IT

What do you like best about Zoho Assist?.I find it a very good tool for an IT department that wants to comply with ISO27000 standardsWhat do you dislike about Zoho Assist?The least useful, but still necessary, is that I find the process of starting remote assistance with a user a bit slowWhat problems is Zoho Assist solving and how is that benefiting you?The tools within the application are very useful and thus you don't overwhelm the user with windows they don't understand

Verified User in Transportation/Trucking/Railroad

October 11, 2026 Source: G2.com

Easy to Use with a Friendly Interface That Streamlines Employee Support

What do you like best about Zoho Assist?It’s easy to use and has a friendly interface. It helps me when I’m supporting employees, making the process smoother and more straightforward.What do you dislike about Zoho Assist?It’s frustrating that you have to install an agent even if you only need to use it once.What problems is Zoho Assist solving and how is that benefiting you?Supporting users with their daily challenges.

Chris P

October 7, 2026 Source: G2.com

Easy Setup, Responsive Interface, Minimal Training Needed

What do you like best about Zoho Assist?Easy to use. Simple to setup. The end user does not need much in the way of training. What do you dislike about Zoho Assist?Interface is responsive and quick.Recommendations to others considering Zoho Assist?Sometimes the controls get in the way of what I am trying to access.What problems is Zoho Assist solving and how is that benefiting you?Remote troubleshooting and assistance. Saves time and money as we don't need to travel.

Verified User in Food Production

October 7, 2026 Source: G2.com

Affordable, easy to set up and manage

What do you like best about Zoho Assist?Cost vs product quality. It is easy to set up and cheap comparing to other products on market.What do you dislike about Zoho Assist?Combursom configuration after setup. Finding settings in dozens of Zoho apps can be tough.What problems is Zoho Assist solving and how is that benefiting you?Remote access as easy replacement for tV11 we used before.

Zoho Assist Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Zoho Assist?

Review Summary

Pros

Cons

CA Viral P

Gumaan t

Clóvis A

suman k

Brian W

Brett B

Fernando C

Verified User in Transportation/Trucking/Railroad

Chris P

Verified User in Food Production

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