Zoho Assist vs TeamViewer Comparison

Remove All ADD PRODUCT Zoho Assist TeamViewer GoTo Resolve	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Assist Remote Access Software (977 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TeamViewer Remote Access Software (18703 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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ADD PRODUCT	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Assist Remote Access Software (977 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TeamViewer Remote Access Software (18703 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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Overview

Summary

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly. ..show more

TeamViewer is a remote desktop tool with the world’s largest and fastest remote connection network. This is the only tool you will ever need to keep all your computers, servers, and devices at your fingertips. The only enterprise remote support tool you need for industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfer between computers. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
Feedback Collection Helps in collecting feedback from users to assess the support
File Transfer Allows sending and receiving files
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
Screen Sharing Enables remote participants to see your desktop that allows better collaboration
Session Recording Enables one to record remote access, support sessions, and meetings
Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

Germany / +49 7161 305898581

Boston, Massachusetts / 1 855 263 2838

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Features 1 Remote Support Technician 5 Unattended Computers Instant Chat Desktop App UAC Compatible Clipboard Sharing Mac Support User Management Zoho Desk Integration Zoho SalesIQ Integration Organization Roles 1 Concurrent Session Standard (Remote Support) $12 /User/Month 1 technician Features Includes features of Free plan, plus File Transfer Multi Monitor Navigation Send Ctrl+Alt+Del Reboot and Reconnect Session Transfer Import Google Contacts Custom Report Screen Capture Zendesk Integration 2 simultaneous Sessions Voice chat Add-ons Additional Storage: Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB. Call Credits for VoIP: Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit. Professional (Remote Support) $18 /User/Month 1 technician Features Includes features of Standard plan, plus Mobile Apps (iOS, Android) Schedule Sessions Screen Sharing Session Notes Custom Email Templates Rebranding Advanced Reports 4 simultaneous Sessions Add-ons Additional Storage: Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB. Call Credits for VoIP: Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit. Enterprise (Remote Support) $28 /User/Month 1 technician Features Includes features of Professional plan, plus Departments Session Recording Service Queue Session Audit Remote Printing Video Chat Contacts Management Annotation Customer Widget Custom Domain Mapping 6 simultaneous Sessions Diagnostic tools Add-ons Additional Storage: Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB. Call Credits for VoIP: Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit. Enterprise Add-on: Gain access to our premium technical support assistance 24 hours a day, 5 days a week (Monday through Friday), via live chat or email. Standard (Unattended Access) $12 /User/Month 25 unattended computers (Unlimited Technicians) Features Includes features of Free plan, plus Computer Grouping Group permissions Bulk Deployment Wake on LAN File Transfer Remote Power Options Session Confirmation Multi-monitor Navigation Custom Reports Custom Email Templates Mobile Apps for the Technician Screen Capture Voice chat Professional (Unattended Access) $18 /User/Month 25 unattended computers (Unlimited Technicians) Features Includes features of Standard plan, plus Session Recording Remote Print Annotation Diagnostic tools Video Chat Departments Rebranding Bulk Deployment via Distributor Custom Domain Mapping Mobile and IoT devices Advanced Reports View Price Page	Single User Others ₹1,499 per month billed Yearly One seat, 1 session One licensed user can initiate device connection one session at a time Features Access and Control Computers Remotely Secure Unattended Access Remote printing for Mac & Windows on any printer File Sharing Managed Devices :Upto 200 Licensed users : 1 Number of meeting participants : 10 Cross platform access Tech support via phone Add-ons TeamViewer Remote Management Support for Mobile Devices Servicecamp TeamViewer Assist AR Multi User Others ₹3,099 per month billed Yearly Multiple seats, 1 session Multiple licensed user accounts, enabling 1 user to connect at any given time Features Access and Control Computers Remotely Secure Unattended Access Remote printing for Mac & Windows on any printer File Sharing Managed Devices :Upto 300 Licensed users : 15 Number of meeting participants : 10 Cross platform access Customized Device Information User Access Reporting Multiple sessions at a time (channels) : 1 channel included (add on up to 5) Tech support via phone TeamViewer web client Add-ons TeamViewer Remote Management Support for Mobile Devices Servicecamp TeamViewer Assist AR Extra Concurrent Users Teams Others ₹6,599 per Month billed Yearly Multiple seats, 3 sessions Multiple licensed users can initiate device connections, with up to 3 sessions open at the same time Features Access and Control Computers Remotely Secure Unattended Access Remote printing for Mac & Windows on any printer File Sharing Managed Devices :Upto 500 Licensed users : 30 Number of meeting participants : 10 Cross platform access Customized Device Information User Access Reporting Multiple sessions at a time (channels) : 3 channels included (add on up to 10) Mass Deployment Device Access Reporting Complement with Third-Party Integrations Tech support via phone TeamViewer web client Includes features of Add-ons View Price Page	Service Desk $49 /Month $39 per technician per month billed annually $49 per technician per month billed monthly Features Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team Free upgrades Access to training videos, help guides and best practices GoToAssist $69 /User/Month $55 per agent per month billed annually or $660.00 annually $69 per agent per month billed monthly Features 1 Agent Agent Console File Transfer Remote Diagnostics Multi-Monitor Navigation Multi-Session Support Slack Integration Add-On Include Mobile Add-On: Only $20.00/Agent Monthly Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share View Price Page

Compare Zoho Assist vs TeamViewer

Zoho Assist

TeamViewer

GoTo Resolve

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES