Home/Remote Access Software/Zoho Assist vs VNC Connect
Updated on: August 19, 2022

Compare Zoho Assist vs VNC Connect

89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly. ..read more

VNC Connect is screen sharing software that lets you connect to a remote computer anywhere in the world, watch its screen in real-time, and take control as though sitting in front of it. Remote access enables colleagues, suppliers and customers to communicate more effectively, breaking down barriers and driving growth. VNC Connect covers every remote access use case with a single subscription. You don't need to buy, deploy, manage and secure separate products or modules. ..read more

Features

Diagnostic Tools

Feedback Collection

File Transfer

Live Chat

Remote Control

Screen Sharing

Session Recording

Session Transfer

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA - 94588 / +1 (888) 900-9646

United Kingdom / 0808 281 2668

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

FREE

Features

  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24x5 Email Support
Standard
$20 /User/Month

Pricing:

  • $14/agent/month billed annually
  • $20/agent/month

Features from FREE +

  • Social & Community Channels
  • Product-based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self-service
  • 24x5 Phone Support
  • Add-On ($6/Light Agent/Month)
Professional
$35 /User/Month

Pricing:

  • $23/agent/month billed annually
  • $35/agent/month

Features from STANDARD +

  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24x5 Chat Support
  • Add-On ($6/Light Agent/Month)
Enterprise
$50 /User/Month

Pricing:

  • $40/agent/month billed annually
  • $50/agent/month

Features from PROFESSIONAL +

  • Live Chat
  • Zia - Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ($6/Light Agent/Month)
View Price Page
Free
Free

Personal and Non-commercial use

Features

  • For up to 5 devices
  • Cloud connections only
Professional
Custom

For individuals and businesses

Device Access : From $3.39 for One Remote computer per month*

Features

  • 24/7 attended and unattended access
  • Cloud connections only
  • Desk-side install required
  • Discounts for volume

Instant Support : $16.99 per named technician per month*

  • Up to 3 concurrent sessions each
  • Attended access only
  • Cloud connections only
  • No install, zero footprint
  • RealVNC branding

Note : * Prices exclude local taxes. Plans billed annually.

Enterprise
Custom

For large organizations

Device Access : $4.59 for one remote computer per month*

Features

  • 24/7 attended & unattended access
  • Cloud and direct connections
  • Remote deployment options
  • Discounts for volume

Instant Support : $33.49 per named technician per month*

  • Up to 10 concurrent sessions each
  • Attended access only
  • Cloud connections only
  • No install, zero footprint
  • Custom branding
View Price Page

SCREENSHOTS

Zoho Assist Screenshots
View 10 screenshot(s)
VNC Connect Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • WordPress
  • Freshdesk
  • Drupal
  • BigCommerce
  • MailChimp
  • Zoho SalesIQ
  • Zoho Desk
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Shopify
  • Zapier
  • Jira
    NA

ALTERNATIVES

Top alternatives to Zoho Assist

LogMeIn Rescue
LogMeIn Rescue
ConnectWise Control
ConnectWise Control
GoToAssist
GoToAssist
Splashtop Remote Support
Splashtop Remote Support
LogMeIn Pro
LogMeIn Pro

Top alternatives to VNC Connect

TeamViewer
TeamViewer
AnyDesk
AnyDesk
BeyondTrust Remote Support
BeyondTrust Remote Support
RescueAssist
RescueAssist
ConnectWise Control
ConnectWise Control