Home/Remote Access Software/Zoho Assist vs LogMeIn ProUpdated on: March 1, 2024

Compare Zoho Assist vs LogMeIn Pro

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve
GoTo Resolve Remote Access Software (339 Ratings)
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve

GoTo Resolve

Remote Access Software (339 Ratings)
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Overview

Summary

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly. ..show more

LogMeIn Pro is a comprehensive and secure remote access tool that helps businesses streamline remote work, learning and customer engagement rates in real-time. The tool simplifies the overall monitoring process by allowing files to be stored, shared and quickly accessed across all devices. It can also keep track of the most used applications, websites and clouds. Moreover, the remote control feature present within the same, enables admins to obtain access to multiple desktop computers quickly and lets them view, access and work on the particulars at the same time. It supports unlimited user access, giving ample scope for instant collaboration and teamwork. LogMeIn Pro grants complimentary access to LastPass, providing a secure password vault for its users. With a vast 1TB file storage, it can store bulky files while making them easily shareable. Also, users can print documents from a remote device with the remote printing feature. Finally, to protect devices from cyber threats, viruses and sophisticated online malware, LogMeIn antivirus powered by Bitdefender, takes care of the overall network security. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

Boston, Massachusetts

Boston, Massachusetts / 1 855 263 2838

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session
Standard (Remote Support)
$12 /User/Month

1 technician

Features

  • Includes features of Free plan, plus
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions
  • Voice chat

Add-ons

  • Additional Storage:
    • Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
  • Call Credits for VoIP:
    • Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
Professional (Remote Support)
$18 /User/Month

1 technician

Features

  • Includes features of Standard plan, plus
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions

Add-ons

  • Additional Storage:
    • Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
  • Call Credits for VoIP:
    • Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
Enterprise (Remote Support)
$28 /User/Month

1 technician

Features

  • Includes features of Professional plan, plus
  • Departments
  • Session Recording
  • Service Queue
  • Session Audit
  • Remote Printing
  • Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions
  • Diagnostic tools

Add-ons

  • Additional Storage:
    • Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
  • Call Credits for VoIP:
    • Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
  • Enterprise Add-on:
    • Gain access to our premium technical support assistance 24 hours a day, 5 days a week (Monday through Friday), via live chat or email.
Standard (Unattended Access)
$12 /User/Month

25 unattended computers

(Unlimited Technicians)

Features

  • Includes features of Free plan, plus
  • Computer Grouping
  • Group permissions
  • Bulk Deployment
  • Wake on LAN
  • File Transfer
  • Remote Power Options
  • Session Confirmation
  • Multi-monitor Navigation
  • Custom Reports
  • Custom Email Templates
  • Mobile Apps for the Technician
  • Screen Capture
  • Voice chat
Professional (Unattended Access)
$18 /User/Month

25 unattended computers

(Unlimited Technicians)

Features

  • Includes features of Standard plan, plus
  • Session Recording
  • Remote Print
  • Annotation
  • Diagnostic tools
  • Video Chat
  • Departments
  • Rebranding
  • Bulk Deployment via Distributor
  • Custom Domain Mapping
  • Mobile and IoT devices
  • Advanced Reports
View Price Page
INDIVIDUALS
$30 /Month

$30 per month billed annually

Features

  • Access up-to 2 computers
  • Remote Access
  • Unlimited Users
  • Remote Printing
  • 1TB File Storage
  • Multi-Monitor Display
  • 1 FREE License to LastPass Premium
POWER USERS
$70 /Month

$70 per month billed annually

Features

  • Access up-to 5 computers
  • Remote Access
  • Unlimited Users
  • Remote Printing
  • 1TB File Storage
  • Multi-Monitor Display
  • 3 FREE License to LastPass Premium
SMALL BUSINESSES
$129 /Month

$129 per month billed annually

Features

  • Access up-to 10 computers
  • Remote Access
  • Unlimited Users
  • Remote Printing
  • 1TB File Storage
  • Multi-Monitor Display
  • 5 FREE License to LastPass Premium
View Price Page
Service Desk
$49 /Month

$39 per technician per month billed annually

$49 per technician per month billed monthly

Features

  • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
  • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
  • Free upgrades
  • Access to training videos, help guides and best practices
GoToAssist
$69 /User/Month

$55 per agent per month billed annually or $660.00 annually

$69 per agent per month billed monthly

Features

  • 1 Agent
  • Agent Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack Integration

Add-On

  • Include Mobile Add-On: Only $20.00/Agent Monthly
  • Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
View Price Page

SCREENSHOTS

Zoho Assist Screenshots
View 7 screenshot(s)
LogMeIn Pro Screenshots
View 1 screenshot(s)
GoTo Resolve Screenshots

INTEGRATIONS

  • WordPress
  • Freshdesk
  • Drupal
  • BigCommerce
  • MailChimp
  • Zoho SalesIQ
  • Zoho Desk
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Shopify
  • Zapier
  • Jira
    NA
  • Slack

ALTERNATIVES

Top alternatives to Zoho Assist

Zoho Meeting
Zoho Meeting
ZooM SFA
ZooM SFA
ConnectWise Control
ConnectWise Control
Splashtop Remote Support
Splashtop Remote Support
LogMeIn Pro
LogMeIn Pro

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