Home/New SaaS Software/UserVoice
Updated on: October 18, 2021

What is UserVoice ?

UserVoice

Making feedback collection easier for all
(200 Ratings) Write Review

UserVoice is a smart feedback collection platform that enables the users to collect customer feedbacks and acquire actionable insights for product development. It assists the users in measuring trends and tracking customer satisfaction in order to optimize and enhance their business’s growth. UserVoice is an advanced solution for feedback management by customers that users can put to good use for improving the online reputation of their brand or business. It enables you to track your status and manage your entire workflow- all under a single customizable dashboard. It further allows connecting of your roadmaps for measuring the progress of your project. It offers tools for segmentation, and survey management as well. It is a smart platform that can be integrated with multiple other platforms like Zapier, Salesforce, and more to further automate your workflow. It offers an easy to use interface and some customizable options that makes it a perfect fit for all types of enterprises ranging from small to medium to large. The platforms offers a free trial to assist its users in understanding its features before buying its premium. It also offers a good number of premium plan options to its users to choose from.

UserVoice Features

UserVoice Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA - 94111
Deployment SaaS/Web/Cloud Mobile - iOS Category New SaaS Software

UserVoice Pricing

Pricing ModelFree Trial , Quotation Based
UserVoice
Custom

Features

  • Feedback Portal
  • UserVoice Advantage
  • Product Roadmap
  • Net Promoter Score (NPS)
  • SmartVote
  • API
  • Integrations

Disclaimer: The pricing details were last updated on 13/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about UserVoice pricing.

UserVoice FAQs

UserVoice offers the following functionalities:

  • Feedback Management
  • Status Tracking
  • Workflow Management
  • Segmentation
  • Survey Management
  • Dashboard
  • Collaboration
  • Embeddable Survey

Learn more about UserVoice features.

Yes, UserVoice provides API.

Ask the Community View Community

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UserVoice Reviews

OVERALL RATING
4.1
Based on 200 Rating(s)
Rating Distribution
  • 62 %
  • 33.9 %
  • 2.3 %
  • 1.2 %
  • 0.6 %
SHARE YOUR EXPERIENCE Write a Review
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Sara D
Sara DSource : g2crowd.com
(Reviewed on 13 November 2020) "Streamline Your Product Feedback"

What do you like best?

As a Customer Success Manager, I find several customers often have the same feedback for product. This product makes it easy to streamline the feature request process and keep all product feedback in one location. I like that I can search and locate similar feature requests my colleagues submitted for their customers. The upvoting feature allows our product team to see how frequent this request has been submitted. I find the UI easy to navigate and the extension to be an even quicker way to submit a feature request. Lastly, it's always difficult when there are multiple points of contact gather one report for a customer's submitted feature request, but being able to generate reports in UserVoice is easy and efficient. UserVoice has streamlined communication with our customer-facing and product teams and increased transparency.

What do you dislike?

If your team members are not enabled on the process, it can be a bit of a free-for-all on how people submit their feature requests. At the beginning of our adoption, there would be two to three posts for the same feature requests making the "upvote" feature no longer relevant. We had to recalibrate and ensure everyone was enabled correctly on how we wanted to use the product.

What problems are you solving with the product? What benefits have you realized?

1) Streamlining communication between customer-facing teams and our product teams. Ensuring the customer's voice is heard.

2) Ensuring customer's feature requests are in one centralized location so pulling a report for the customer when requested is easy. Many folks at our company touch our product, so the reports generated in UserVoice show the holistic requests of the customer.

3) Allowing product teams to see how many customers requested a particular feature and how critical it is to their business goals.

...more
Kelly B
Kelly BSource : g2crowd.com
(Reviewed on 05 November 2020) "Huge Time Saver!"

What do you like best?

The integrations with our CRM and the side bar. It makes submitting feedback so fast! I love Uservoice. As a CSM product requests used to eat so much time out of my day, and often times I would just never submit it. With Uservoice it takes seconds and I can track where my requests are at and subscribe my customers to alerts so I dont have to keep track of all of them manually.

What do you dislike?

Nothing at the moment. I use it for a very simple use case, and it works great!

What problems are you solving with the product? What benefits have you realized?

Time saving, actually being able to track requests and let customers know where things stand. Not having to remember every request I submit and manually reach out to update the customer. It gives me back a huge chunk of my day.

...more
Kara P
Kara PSource : g2crowd.com
(Reviewed on 05 November 2020) "UserVoice makes it easy to learn more from your customers"

What do you like best?

UserVoice makes it easy to learn more from your customers because the feedback button is easily accessible and the sign-on is seamless with SSO. Not only can I see what customers want I can quickly and easily message them right from UserVoice to learn more. It's been a fantastic tool for validating ideas and learning what customers need.

What do you dislike?

They have a lot of tools that are helpful but they are not available at every location you might want to use them. They are getting better though at making the experiences consistent no matter where you are on the platform.

Recommendations to others considering the product:

Get UserVoice, it will help you in so many ways when it comes to communicating with your customers.

What problems are you solving with the product? What benefits have you realized?

Customer communication. Not only am I learning what they want, but I can also let them know when we have built it.

...more
Tim L
Tim LSource : g2crowd.com
(Reviewed on 05 November 2020) "Great tool to manage development and hot topics"

What do you like best?

I like the user engagement statistics and the side bar feature so that you can link a client idea easily via the platform they used. It makes things easier for capturing the correct names and emails. Being able to link to another webpage or to our slack system is also a really great idea - this helps us manage uservoice even when we do not have it opened up.

What do you dislike?

There is nothing that I dislike about uservoice. Everything on the website is great and it is easy to navigate.

What problems are you solving with the product? What benefits have you realized?

We are using uservoice to manage development ideas for our software. The voting system is a great tool as it allows us to discover which ideas are the most popular between our clients.

...more
Igor G
Igor GSource : g2crowd.com
(Reviewed on 02 November 2020) "Excellent tool"

What do you like best?

Most of all I am impressed by the convenience and thoughtfulness of the interface. The guys from UserVoice have foreseen all my desires about how everything should work. And it is really, very convenient. Also, I really like the default set of analysis tools. The flexibility to customize these tools to suit your needs is also very impressive. Very rich functionality for all cases. I would like to say a few words of gratitude about the support, whose work is impeccable and lightning-fast.

What do you dislike?

There may be some problems with the speed of the interface. Also, sometimes false alarms of the anti-spam system occur.

What problems are you solving with the product? What benefits have you realized?

Working with UserVoice is very good at helping us hear the desires of our many customers and do an in-depth analysis to prioritize what we are going to implement in our product based on customer desires.

...more
David C
David CSource : g2crowd.com
(Reviewed on 29 October 2020) "Great service and a useful engagement tool"

What do you like best?

The responsiveness of the support team is amazing. They have the answers you need to help unblock you. Integrating the user capture form into our application was straightforward and very quick. Our customers find it very easy to enter feedback. Since adopting UserVoice, we have increased our user feedback and been able to develop more of the right features for our customers.

What do you dislike?

The developer tools and nuances around using the system could be better documented. The ability to have an internal forum, separate to a customer facing one, would be really useful to allow us to capture internal feedback and ensure its separate from the customer feedback.

Recommendations to others considering the product:

Think about planning a weekly, 2 weekly or monthly review of the feedback. This will depend on your user engagement level. We have found that the amount of feedback our users provide mean we have to discuss and rate the feedback every week. Also, think about categories, and internal/external states and make sure you have these set up before you go live. These are very useful for grouping ideas and feedback. If you are integrating with an existing system and passing through details of the user, make sure you validate all email addresses first

What problems are you solving with the product? What benefits have you realized?

We have always been good at engaging with our customers, however without the right tools it was quite time consuming. UserVoice has given us the ability to gather our customers thoughts and ideas, and earmark a smaller amount of time to review, categorise and prioritise as a team.

...more
Josue T
Josue TSource : g2crowd.com
(Reviewed on 29 October 2020) "Simple and effective way to get the voice of your customers"

What do you like best?

The ability to group, aggregate feedback - Lets us quickly see over time what is rising to the top and what may or may not be important. It also becomes a one stop shop to see what similar folks have requested and differences in how their need may help solve their particular problems.

Quickly inform customers of updates/changes to feature requests, the ability to update the internal or external status of any feedback is great, with the ability to specify and email those that have voted for an item.

Integrations are great with slack and salesforce to better measure potential business opportunities with feature requests. It is very customizable with their APIs. Being able to use slack allowed our customer support and sales enter requests from customers so we could make sure we were capturing not only requests existing customers had but also prospect customers.

What do you dislike?

Lack of reporting. It is hard to always be able to identify trends to categories over time. A lot of work has to be done manually by exporting the data into excel and then manipulating and creating pivot tables. There has been some improvements being made here.

Search doesn't really check the individual feedbacks. If you merge items it is hard to find specific feedback since there is no good way in the UI to search for it. This has been solved for us by having the slack integration and a single channel receive all the feedback, i can then search through all individual feedback with key words.

What problems are you solving with the product? What benefits have you realized?

A huge input into deciding what our roadmap will look like, great way to solicit rapid prototype testing by working with those that requested the features. Having specific examples and quotes from customers not only helps build the customer empathy, but this also allows us to review potential solutions with them before investing lots of R&D.

...more
Nayla M
Nayla MSource : g2crowd.com
(Reviewed on 29 October 2020) "Great FE Software"

What do you like best?

I like the user-friendliness of the software. Adding Feature enhancements is straightforward and the ui is clean.

What do you dislike?

I haven't encountered anything that I dislike at this time. We are relatively new to the software.

Recommendations to others considering the product:

Great product! I know our customers will love being able to provide feedback in a user-friendly environment.

What problems are you solving with the product? What benefits have you realized?

Our products Feature Enhancement Requests

...more
User in Financial Services
User in Financial ServicesSource : g2crowd.com
(Reviewed on 22 July 2020) "UserVoice Review."

What do you like best?

A great option regarding user voice would be that it evolves through experience which response for all the recipients to work more efficiently after a client.

What do you dislike?

The early learning duration is a concern and therefore is determined by a recipient

What problems are you solving with the product? What benefits have you realized?

I myself have been actually training it through a wider spread to facilitate consistent eventual use.

...more
Administrator in Computer Software
Administrator in Computer SoftwareSource : g2crowd.com
(Reviewed on 05 March 2020) "One good platform to resolve customer issues"

What do you like best?

- Option to get resolved queries

- Merge similar issues so all users can be update at once

- Transparency to users

- Users can get continuous update on their requests

- User friendly

What do you dislike?

Report and dashboard section can be improved

Expensive

Recommendations to others considering the product:

User friendly

What problems are you solving with the product? What benefits have you realized?

Able to prioritize customer issues based no user asks

...more
Read All Reviews

Videos on UserVoice

Building Data Driven Product Roadmaps
Building Data Driven Product Roadmaps

UserVoice Screenshots

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com