Sprout Social Reviews

User Rating

1.8/5 (Based on 93 Ratings)

Rating Distribution

Excellent
15.1%
Very Good
5.4%
Average
0%
Poor
5.4%
Terrible
74.2%

User Sentiments

Robust Reporting, Ease of Scheduling, User Friendly Interface, Extensive Integrations

Inconsistent Instagram Integration, Limited LinkedIn Functionality, Occasional Post Failures, High Cost Per Additional User

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Review Summary

Reviews of Sprout Social highlight its user-friendly interface, robust scheduling tools, and comprehensive analytics as key strengths. Users appreciate the platform's intuitive design, which makes it easy to navigate and manage social media accounts. The scheduling features are praised for their flexibility and the ability to plan and publish content in advance. Additionally, the detailed analytics and reporting capabilities provide valuable insights into social media performance. However, some users mention occasional glitches and limitations in customization as areas for improvement. Overall, Sprout Social receives positive feedback for its user-friendly interface, scheduling tools, and analytics, making it a popular choice for businesses seeking a comprehensive social media management solution.

Pros

Userfriendly interface and intuitive design, making it easy to navigate and manage social media accounts.
Robust social media scheduling and publishing tools, enabling efficient and effective content planning and execution.

Cons

Limited analytics and reporting capabilities, making it challenging to measure and track the effectiveness of social media campaigns.
Occasional technical glitches and bugs, requiring frequent updates and maintenance.

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Reviews

Bridgett Colling

April 2, 2025 Source: Trustpilot.com

A Sprout fan for 12+ years

I've used Sprout Social at every company I've worked at since 2013. No other social management platform matches is extensive capabilities, delightful UX, and excellent customer service.

Luis Ortiz

March 19, 2025 Source: Trustpilot.com

DDN Social Media Director highly recommends Sprout Social.

I have been tasked with standing up social media management platforms at multiple organizations and, after numerous RFPs and demos, Sprout Social has consistently been the platform with the best combination of robust capabilities, helpful account management teams, and professional services when highly-specialized requests need to be addressed.

Kali Flewellen

March 11, 2025 Source: Trustpilot.com

Love Sprout

Sprout always makes having conversations so easy. They listen to and implement customer feedback. The software is so robust and yet feels accessible and easy to use.

Joe Seta

February 27, 2025 Source: Trustpilot.com

Knowledgeable and empathetic support

Knowledgeable and empathetic support - great for introducing now concepts. Delany did a great job.

Cherise Mingus

October 17, 2024 Source: Trustpilot.com

Detailed onboarding period with a…

Detailed onboarding period with a dedicated team member to make sure I understood the functionality of the software for my business.

Lisa Oda

September 16, 2024 Source: Trustpilot.com

A Trusted Social Management Tool for Enterprise Teams

Sprout Social made managing our social channels easy and efficient. The intuitive interface, reliable scheduling, and accessible dashboards saved our team time while giving us peace of mind (no missed posts!)

Their responsive support and dedicated success team made it one of the better Enterprise platforms I've used to date.

The only area for improvement is, of course, more robust analytics, especially where LinkedIn is concerned.

Other than that, great product and platform!

Jackelyn Chavez

March 21, 2024 Source: Trustpilot.com

Sprout's my work BFF

Sprout really makes my day-to-day as a Social Media Manager much simpler.

✅ Scheduling: I can plan posts for all platforms in one spot. This really helps curb my tab chaos.

✅ Approvals: People can comment directly on my drafts.

✅ Mobile: I can fix/schedule even when I'm out and about.

Ralph Hickman

February 7, 2024 Source: Trustpilot.com

Utilizing Sprout Social…

After utilizing Sprout Social professionally for two years, I can confidently say it's a fantastic tool for managing social media. Despite occasional limitations like not having access to threads, its reliability, ease of use, and compatibility with multiple social channels make it indispensable. One standout feature is its robust reporting tool, which offers comprehensive analytics and insights. If you're seeking a reliable platform for managing and analyzing your social media presence, Sprout Social is undoubtedly one of the best options available.

Anonymous User

January 11, 2024 Source: G2.com

"100% Recommend"

What do you like best about Sprout Social?

The social listening and reporting tools in Sprout are extremely helpful for our business's growth. The Sprout Social representatives are extremely responsive and genuinely want to help their customers.

What do you dislike about Sprout Social?

I can't think of anything that I don't like about Sprout's tools and capabilities.

What problems is Sprout Social solving and how is that benefiting you?

Sprout is helping us analyze our social media metrics and these metrics help us to achieve our social media goals.

Brittany R