Home/Web Analytics Software/Smartlook
Updated on: July 16, 2019
What is Smartlook ?
I Use this
Smartlook - Web Analytics Software : SaaSworthy.com
View Gallery
83%

Smartlook

Next generation web and mobile app analytics.
(89 Ratings) Write Review

It is an efficient web analytics tool to get an insider look about your products and services. It has visitor recording feature, which identifies your website visitors and tracks their conversations in order to collect their feedbacks. In addition, heatmap helps you to get superior UX insights and shows you where your visitors clicking on a web page. Using built-in tools of Smartlook, you can able to track all the events on your web pages. It also has conversion funnels that will indicate about massive drop between the steps in your funnel. Incorporating this software will help you to make better decisions to increase your revenue and retain your customers.

Smartlook Features Show All Features

Smartlook Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact Brno, Czech Republic
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Web Analytics Software UX Software Mobile Analytics Software

Smartlook Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Smartlook cost ?
The pricing for Smartlook starts at $24.0 per month. Smartlook has 4 different plans such as - Starter at $24.0 per month, Power at $99.0 per month and Starter Mobile at $99.0 per month. and Power Mobile at $200.0 per month. Smartlook offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
MONTHLY YEARLY
Free
Free

Features

  • Events : 2
  • Funnels : 1
  • Heatmaps : 3
  • Sessions per Month : 1500
  • Data history : 1 Month
Starter
$19 /Month
Billed Yearly

Features

  • Always-on recording
  • Includes features of Free plan, plus
  • Heatmaps : Unlimited
  • Sessions per Month : 5000
  • Data history : 1 Month

Based upon the Number of Sessions per Month, and Data history, the pricing plan varies. Contact the vendor to get the detailed pricing information.

Power
$79 /Month
Billed Yearly

Features

  • Includes features of Starter plan, plus
  • Events : Unlimited
  • Funnels : Unlimited
  • Heatmaps : Unlimited
  • Sessions per Month : 25000
  • Data history : 1 Month

Based upon the Number of Sessions per Month, and Data history, the pricing plan varies. Contact the vendor to get the detailed pricing information.

Starter Mobile
$79 /Month
Billed Yearly

Features

  • Recording platform : iOS plus Android
  • Always-on recording
  • Sessions per Month : 5000
  • Data history : 1 Month

Based upon the Number of Sessions per Month and Data history, the pricing plan varies. Contact the vendor to get the detailed pricing information.

Power Mobile
$160 /Month
Billed Yearly

Features

  • Includes features of Starter Mobile plan, plus
  • Events : Unlimited
  • Funnels : Unlimited
  • Sessions per Month : 5000
  • Data history : 1 Month

Based upon the Number of Sessions per Month and Data history, the pricing plan varies. Contact the vendor to get the detailed pricing information.

Custom
Custom

The software offers Custom pricing plan on basis of request.

Contact the Vendor to get Detailed Pricing Information.

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 12/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Ask community

Smartlook Alternatives Smartlook Alternatives

98%
(364 RATINGS)
Hotjar
Hotjar is a fast and visual way to understand the user’s activity on your business’ website. Used by over 350,000 organisations across 184 countries,...
Visit Website
87%
(31 RATINGS)
Piwik PRO
Piwik Pro tracks user behavior even in the most secure areas while being privacy-compliant, available on-premises and also in the cloud. It also managed GDPR...
Visit Website
85%
(642 RATINGS)
Google Analytics
Google Analytics is the most popularly used web analytics tool for tracking and comparing website’s traffic and conversion rate of campaigns, and is free of...
Visit Website
83%
(21 RATINGS)
Appsee Mobile Analytics
Appsee Mobile Analytics platform is a tool used to provide an in-depth analysis of your users' behavior, to deliver the ultimate app experience. Monitor user...
Visit Website
78%
(416 RATINGS)
SE Ranking
SE Ranking is a handy SEO software for digital marketers and SEO teams that helps them with their SEO analysis and promotion efforts. It is backed by a 100...
Visit Website
70%
(20 RATINGS)
Morningscore
Morningscore is a 360-degree SEO tool that can overview the complete SEO performance of a website. It allows users to understand the monetary value of their...
Visit Website
70%
(15 RATINGS)
LiveSession
LiveSession easily searches, segmentizes, and replays high-quality session interactions to analyze customer behavior across user sites and apps. It records how...
Visit Website
58%
(1 RATINGS)
Engauge Analytics
Engauge Analytics provides a complete suite of web analytic resources along with SEO and content management tools in one place. Real-time Analytics provide...
Visit Website
52%
(278 RATINGS)
Mixpanel
An effective web analytics platform with all essential features to easily understand every users journey in your website. It has engagement feature to measure...
Visit Website
51%
(31 RATINGS)
Whoisvisiting
It is one of the best web analytics tool to convert your visitors into leads. This software has in-app support using which you can clear your technical doubts...
Visit Website

Smartlook Reviews

OVERALL RATING
4.7
Based on 89 Rating(s)
Rating Distribution
  • 85
  • 3
  • 1
  • 0
  • 0
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Michal P.Source : capterra.com
(Reviewed on 28 May 2019)
Great qualitative analytics tool

Pros: Smartlook doesn't sample their recordings in comparison with most competitors. Their support and account management is top notch, wouldn't even consider a change because of them.

Cons: There are some bugs now and then but nothing too annoying. And I always get answers whenever I report them, it doesn't get unnoticed and they work on fixing them.

User management is a bit clumsy at the moment but it should get better in the future.

Overall: Smartlook is a great addition to Google Analytics. It provides answers that you can't get from your quantitative data. A must-have for marketing analysts and UX designers.

Vendor Response

by Smartlook on June 04, 2019

Hi Michal,

really thank you for your review.
Actually we are working on a new user management , to make it more clear.

Thanks for your review,
Lukas

CMo at Smartlook

...more
Waqas N.Source : capterra.com
(Reviewed on 15 May 2019)
Smartlook smartly take care of your website

Pros: One if the great thing i like about samrtlook is it helps you in monitoring what your visitor is doing on your website in very simple way that helps you in corecting your mistakes on your website too

Cons: Smartlook is very good but they had given very low data for free trial user so please increase some data in it

Vendor Response

by Smartlook on May 16, 2019

Hi Waqas,
thanks for your review.
Lukas

Lukas Mehnert
CMo at Smartlook

...more
Waqas S.Source : capterra.com
(Reviewed on 10 May 2019)
Managing website is simple and easy

Pros: The smartlook is one of the best software that helps you in managing your website's visitor easily now you can see each thing your visitor is doing on your website

Cons: As far as i am concerned i have no dislikes about smartlook

Vendor Response

by Smartlook on May 13, 2019

Thanks for your review,
Lukas

Lukas Mehnert CMO at Smartlook

...more
Verified ReviewerSource : capterra.com
(Reviewed on 09 May 2019)
Discover how your users browse your website.

Pros: Smartlook is a great tool that helps to know how users use your web page.

Smartlook records videos of how users navigate, giving you basic information such as what browser you use, the country of origin, the device ...

Thanks to these recordings you can discover possible improvements or failures in your web page. You can understand better because users can not complete a process and work to give them a better experience.

In addition to the recordings, in Smartlook you can create heatmaps and funnels to have a better control of objectives.

Cons: In the SPA web pages the heatmaps do not work correctly. In addition, by default the CSS cache is activated and if you make changes to your web page it takes time to update them, because of this, you may be watching recordings that apparently have errors but in reality it is the fault of the cache.

Overall: I activate Smartlook on my website once a week to collect hundreds of videos and review them during the week. In this way I discover possible failures or improvements and apply them.

...more
Verified ReviewerSource : capterra.com
(Reviewed on 09 May 2019)
Big brother helps you sell better

Pros: I LOVE this software as it has really helped us track down user issues that get reported. In the past when a customer reported a bug we would test and try and wouldn't always find the issue as it can't always be replicated. Could be the customer had an issue because of some Server load or because some process was running, we were never really sure. With Smartlook we know! We can find the customers session and find where they had trouble and watch the user experience. We can check if there were JS errors that don't normally occur for them or if there were glitches for a specific browser, all with ease.

Cons: The geolocator doesn't always match the geolocator we have on the site which means that it isn't always easy to find someones session.

Overall: Overall very very recommended especially if you are in a debugging or Beta stage.

Vendor Response

by Smartlook on May 13, 2019

Thank you for your review,
Lukas

CMO at Smartlook

...more
David O.Source : capterra.com
(Reviewed on 02 May 2019)
Great for tracking sessions, but wish console viewing was more robust

Pros: Robust free tier, Good heat maps and session capturing.

Cons: JS console errors. It was unable to capture console errors of our angularjs app.

Vendor Response

by Smartlook on May 03, 2019

Thanks for your review.
We are working on new console function already :-)

...more
Verified ReviewerSource : capterra.com
(Reviewed on 19 April 2019)
Best tool for Monitoring the website

Pros: Smartlook is one of the greatest tool that help you in monitoring your website and react to the need of the customer it make very easy to see what a person is doing on your website and you can get to know any flaw in it.

Cons: The main thing that disapoint me is that the have very limited version for a free user i request them to kindly increase some data for free users

Vendor Response

by Smartlook on April 25, 2019

Thank you for your review!
Lukas

Lukas Mehnert
CMO at Smartlook

...more
Cynthia R.Source : capterra.com
(Reviewed on 14 April 2019)
Smartlooked for awhile now

Pros: So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

Cons: The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

Overall: Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

Vendor Response

by Smartlook on April 26, 2019

Thanks for your review!
This review is not related to Smartlook but more to Turbotax.
Please change this,
Lukas

...more
Verified ReviewerSource : capterra.com
(Reviewed on 11 April 2019)
nice piece of kit

Pros: we trialled the free version and then moved to paid subscription, awesome bit of kit

Cons: limited options of trial version but worth subscribing too

Vendor Response

by Smartlook on April 15, 2019

Thank you

...more
Verified ReviewerSource : capterra.com
(Reviewed on 11 April 2019)
Monitor traffic

Pros: The biggest advantage of smartlook is that it helps you monitor your traffic and you know what you traffic is doing on your website and you can fix your website if visitor find any issue

Cons: The least thing i like about smartlook is that it have very few space for free users.

Vendor Response

by Smartlook on April 23, 2019

Thank you for your review!
Lukas Mehnert CMO at Smartlook

...more
Read All Reviews

Videos on Smartlook Youtube Official Channel

Smartlook - Get an insider look
Smartlook - Funnels
Smartlook - Event tracking made simple

Smartlook Screenshots

Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots
Smartlook screenshots

Smartlook Awards

Smartlook Integration

(610 RATINGS)
Live Chat Software
(11683 RATINGS)
Content Management Software
(531 RATINGS)
Content Management Software
(521 RATINGS)
Landing Page Software
(3826 RATINGS)
Content Management Software
(66 RATINGS)
Shopping Cart Software
(557 RATINGS)
Content Management Software
(267 RATINGS)
Ecommerce Software
(105 RATINGS)
Data Management Software
(380 RATINGS)
Landing Page Software
(198 RATINGS)
Shopping Cart Software
(278 RATINGS)
Web Analytics Software
(205 RATINGS)
Shopping Cart Software
(1290 RATINGS)
Ecommerce Software
(1008 RATINGS)
Website Builder Software
(571 RATINGS)
Ecommerce Software
(642 RATINGS)
Web Analytics Software
(31 RATINGS)
Web Analytics Software
(1551 RATINGS)
Help Desk Software
(19 RATINGS)
Website Builder Software
(24 RATINGS)
POS Software
(4554 RATINGS)
Ecommerce Software
(6 RATINGS)
Ecommerce Software