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About Smartlook

Smartlook is a handy tool for understanding how customers interact with your website or Android and iOS app. This analytics solution tool can help figure out the 'Whys' behind every user action. Smartlook presents a central dashboard that displays data in an easy-to-understand manner while making team collaborations quick, simple, and convenient. This dashboard promotes data-driven decision-making for various stakeholders, including marketers, managers, UX designers, developers, and more. Smartlook has proven to reduce churn rates significantly, boost conversions, identify and fix bugs, and improve UX. Some key features of Smartlook include, view recordings, create heatmaps, build conversion funnels, use automatically tracked events.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    100%
  • Momentum
    70%
  • Popularity
    83%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Smartlook Features

Heat Map Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%

Team Sharing

Used to share the heatmaps, recorded sessions and other analytics with your team for coordination

GDPR Compliance

Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union

Form Testing

Offers to check the performance of the forms and identify the fields negating visitor's interest

JavaScript Error Detection

Helps to detect any error in JavaScript that is resulting in bugs on the website

Custom Targeting

Offers to target a particular set of customers with a similar set of preferences and behaviors, thus bringing efficiency.

Optimization Tool

Enables optimization of contents/elements of your website without using any third-party application

Funneling

Helps to identify pages/parts of your website responsible for the drop of a potential customer

Customer Feedback

Helps the website owner to receive customer feedback directly from the website

Filtered Results

Offers to filter the results based on regions, devices and other criteria.

Session Recording

Enables one to record remote access, support sessions, and meetings

A/B Testing

Compares two versions of your website to see which one performs better

Chat Integration

Enables website manager to chat directly to the visitor in order to address his/her query

Real-time View

View real-time live interaction of visitors on the website

UX Features

User Journeys

Helps to measure the overall experience the user had while interacting with the system

Usability Testing

Helps in finding if the system is user-friendly from the end-user perspective

Screen Activity Recording

Allows recording every screen action during the user's session

For Mobile

Allows the application to run on mobile apps

Heatmaps

Heatmaps show where users have clicked on a page

User Research

Helps to study user behavior through task analysis and feedback methods

Unmoderated Testing

Helps conducting tests on fairly functional websites

Prototyping

Helps increasing product design efficiency and enhances accuracy

For Websites

Allows the application to run on websites

Animation

Helps doing motion design and animate the transitions for making UI elements lively

Mobile Analytics Features

Event Tracking

Identifies the important events happening in your application

A/B Testing

Compares two versions of your website to see which one performs better

Funnel Analysis

Helps in analyzing and understanding the user's journey stepwise to reach informed decisions, for ensuring better web outcomes.

Push Notifications

Allows you to send messages that pops-up on user's mobile device

Revenue Tracking

Tracks the revenue of income in your application

Retention Tracking

Tracks the user retention rate

Cohort Analysis

Identifies relationship between characteristics of users and their behaviours
Smartlook Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 14/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Smartlook Pricing

Smartlook Alternatives

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Smartlook Reviews

User Rating

4.6/5 (Based on 2,113 Ratings)

Rating Distribution

  • Excellent

    69.6%
  • Very Good

    26.9%
  • Average

    2.1%
  • Poor

    0.2%
  • Terrible

    1.2%

User Sentiments

Session Recordings, Heatmaps, Ease of Use, Extensive Integrations

Occasional Bugs in Recordings, Slow Loading Times, Limited Features in Free Plan, Data History Limitations

Do You Use Smartlook?

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Review Summary

Users appreciate Smartlook's user-friendly interface, ease of setup, and its ability to provide valuable insights into user behavior. Reviewers highlight the tool's effectiveness in tracking website and app usage, identifying areas for improvement, and optimizing the user experience. While some users have reported minor issues with data accuracy or customer support, the overall sentiment remains positive, with many praising Smartlook's contribution to improving their digital products and increasing conversions.

Pros

  • Comprehensive heatmap and session replay functionality for indepth user behavior analysis.
  • Easy setup and userfriendly interface, allowing seamless integration with websites and mobile apps.
  • Advanced segmentation options for targeted analysis of specific user groups and behaviors.
  • Actionable insights and recommendations to optimize user experience and conversions.

Cons

  • Limited customization options for heatmaps and reports, which may restrict the level of personalization.
  • Occasional performance issues and glitches reported by some users, requiring technical support.
  • Pricing structure may be a concern for small businesses or those with limited budgets.
  • Limited integrations with thirdparty tools, which may hinder the integration of data from various sources.

Smartlook Reviews

AI-Generated from the text of User Reviews

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Smartlook FAQs

What is Smartlook used for?

Smartlook is Heat Map Software. Smartlook offers the following functionalities:

  • Team Sharing
  • GDPR Compliance
  • Form Testing
  • JavaScript Error Detection
  • Custom Targeting
  • Optimization Tool
  • Funneling
  • Customer Feedback
  • Filtered Results
  • Session Recording
  • A/B Testing

Learn more about Smartlook features.

What are the top alternatives for Smartlook?

Does Smartlook provide API?

Yes, Smartlook provides API.

Smartlook Contact

Vendor Details

Czechia, Europe Founded : 2016

Contact Details

Not available

https://www.smartlook.com/

Social Media Handles

Customers

Miele
O2
Conrad
Kiwi.com

Smartlook Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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