Home/Heat Map Software/Smartlook
Updated on: June 21, 2021
What is Smartlook ?
Smartlook - Heat Map Software
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Smartlook

Next generation web and mobile app analytics.
(958 Ratings) Write Review

Smartlook is a handy tool for understanding how customers interact with your website or Android and iOS app. This analytics solution tool can help figure out the 'Whys' behind every user action. Smartlook presents a central dashboard that displays data in an easy-to-understand manner while making team collaborations quick, simple, and convenient. This dashboard promotes data-driven decision-making for various stakeholders, including marketers, managers, UX designers, developers, and more. Smartlook has proven to reduce churn rates significantly, boost conversions, identify and fix bugs, and improve UX. Some key features of Smartlook include, view recordings, create heatmaps, build conversion funnels, use automatically tracked events.

Smartlook Features Show All Features

Smartlook Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Czechia, Europe
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Heat Map Software UX Software Mobile Analytics Software

Smartlook Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
MONTHLY YEARLY
Free
Free

Features

  • Events : 2
  • Funnels : 1
  • Heatmaps : 3
  • Sessions per Month : 1500
  • Data history : 1 Month
Starter
$31 /Month
Billed Yearly

$40 per month billed 3 months once

Features

  • Always-on recording
  • Includes features of Free plan, plus
  • Events: 4
  • Heatmaps: Unlimited
  • Sessions/month: 7500
  • Data history: 1 month

Pricing based on number of sessions/month

Power
$79 /Month
Billed Yearly

Features

  • Includes features of Starter plan, plus
  • Events: Unlimited
  • Funnels: Unlimited
  • Heatmaps: Unlimited
  • Sessions/month: 25000
  • Data history: 1 month

Pricing based on number of sessions/month

Free (Native mobile app)
Free

Features

  • Recording platform: iOS plus Android
  • Events 2
  • Funnels 1
  • Always-on recording
  • Sessions per Month: 5000
  • Data history: 1 Month
Starter (Native mobile app)
$52 /Month
Billed Yearly

Features

  • Includes features of Free Mobile plan, plus
  • Sessions per Month: 25000
  • Data history: 1 Month
Power (Native mobile app)
$108 /Month
Billed Yearly

Features

  • Includes features of Starter Mobile plan, plus
  • Events: Unlimited
  • Funnels: Unlimited
  • Sessions per Month: 25000
  • Data history: 1 Month
Custom
Custom

Features

  • Recordings and heatmaps
  • Analytics
  • Data access
  • Administration and support
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 12/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Smartlook pricing.

Smartlook FAQs

Smartlook is Heat Map Software. Smartlook offers the following functionalities:

  • A/B Testing
  • Session Recording
  • Filtered Results
  • Customer Feedback
  • Funneling
  • Optimization Tool
  • Custom Targeting
  • JavaScript Error Detection
  • Form Testing
  • GDPR Compliance
  • Team Sharing

Learn more about Smartlook features.

Yes, Smartlook provides API.

Ask the Community View Community

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Smartlook Reviews

OVERALL RATING
4.5
Based on 958 Rating(s)
Rating Distribution
  • 80.5 %
  • 17.6 %
  • 1.2 %
  • 0.3 %
  • 0.3 %
SHARE YOUR EXPERIENCE Write a Review
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Lukáš MartínekSource : trustpilot.com
(Reviewed on 19 January 2021)
just perfect

just perfect! working smooth and very easy to use

...more
Diego OSource : g2crowd.com
(Reviewed on 31 August 2020)
"Smartlook is the best tool to track users on mobile apps."

What do you like best?

The best thing in Smartlook is that we can send events and the records are pretty awesome.

What do you dislike?

I like everything about smartlook, there's nothing to dislike.

What problems are you solving with the product? What benefits have you realized?

Smartlook is helping our company to track our users and give us the capability to understand how the users are using our apps.

...more
Roderic ASource : g2crowd.com
(Reviewed on 28 August 2020)
"Like Hotjar but user friendly"

What do you like best?

I have used Hotjar for a while but i always found the interface confusing. I switched to Smartlook and it's much easier with less time consuming fields to complete.

What do you dislike?

Wish it was free! Seriously the only thing that is slightly annoying is the cost for mobile apps being high.

What problems are you solving with the product? What benefits have you realized?

used it to optimise my landing page from 20% CR to 57%CR !

...more
Dustin BSource : g2crowd.com
(Reviewed on 27 August 2020)
"Robust software, great insight"

What do you like best?

I really like how Smartlook shows the City/Country of residence of the users. For example it'll show the difference between Hinton, AB and Edmonton, AB, I assume by IP Address. This is insightful.

What do you dislike?

The one thing I don't like is how you have to pay extra to be able to abide by more stringent privacy legislation. For example, the free account seems to show you the words on the user's screens. So I need a really invasive privacy policy and I'm at risk of legislative non-compliance if I do this. If I choose to blur out all the private info so that all Smartlook records is the heat-maps of where users are touching the screen etc, then I have to pay for an upgraded plan. Seems backwards. However with that being said, the fact that I have both options at my disposal is pretty cool, and most likely I'll upgrade to a higher package later anyways so this could be growing pains for a Startup budget.

Recommendations to others considering the product:

Be aware of the price curve, and don't subscribe until you're close to launching.

What problems are you solving with the product? What benefits have you realized?

Smartlook helps me understand pain points in the UX that I would not know users are struggling with otherwise.

...more
Administrator in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 27 August 2020)
"Very good"

What do you like best?

Recording features and adding funnels inside of the recordings

What do you dislike?

The freemium version is a bit too low in features

Recommendations to others considering the product:

Nothing

What problems are you solving with the product? What benefits have you realized?

Visual tracking on my website

...more
Jenny PSource : g2crowd.com
(Reviewed on 20 August 2020)
"Gives us smart look"

What do you like best?

It's great tool which allow brief inside look which helps us to plan technical and marketing strategy to upgrade our app to next level.

What do you dislike?

i like most of all features provided by smartlook

What problems are you solving with the product? What benefits have you realized?

detailed analytical infomation

...more
Julio CSource : g2crowd.com
(Reviewed on 19 August 2020)
"Great plugins to learn how your website layout is performing and converting $!"

What do you like best?

I like the ability to see the videos and "fast-forward" them by events, this way I can speed it my learning process to optimize my website even further.

What do you dislike?

Everything has been great so far... from the free version to any of the paid memberships!

What problems are you solving with the product? What benefits have you realized?

I'm learning the attention route my customers take during their journey in my website.

...more
User in PublishingSource : g2crowd.com
(Reviewed on 18 August 2020)
"Probably the most usable analytics tool I've ever used."

What do you like best?

The heatmaps function and screen recording is excellent.

What do you dislike?

Honestly can't think of any. It's been great to use.

What problems are you solving with the product? What benefits have you realized?

Analyzing user behaviour data

...more
Marcel VSource : g2crowd.com
(Reviewed on 17 August 2020)
"Perfect tool for deep insight of your customers"

What do you like best?

It is very valuable to see the behaviour of my customers on my site and where they leave the session and do not convert. With Smartloook I can clearly see from recording some funnel issues and fix them to improve conversion rate. As I do not work for the company we used Smartlook for as an employee anymore, I want to implement Smartook for my clients too as a freelancer.

What do you dislike?

All good so far, I wouldn´t change a thing :)

What problems are you solving with the product? What benefits have you realized?

Mostly conversions rate improvement

...more
Tracey YSource : g2crowd.com
(Reviewed on 17 August 2020)
"Smartlook really makes you look smart!"

What do you like best?

The heat mapping feature has provided so much insight to user interaction with the site. I am in the process of redesigning the site and the information from this one feature has enabled me to make better decisions and create a user experience that is cleaner and more satisfying.

What do you dislike?

I still haven't delved into all that Smartlook offers, but the possibilities are endless. My site has more than a million sessions a month, so my current package runs out quickly. However, the support staff is excellent and they helped me eliminate pages from the count to maximize the info I get from the users we record.

Recommendations to others considering the product:

Worth the money, you will learn things that you were sure you already knew but didn't.

What problems are you solving with the product? What benefits have you realized?

Watching the videos and creating funnels has allowed us to streamline the user experience and get them where we want them to go.

...more
Read All Reviews

Videos on Smartlook

Smartlook - Get an insider look
Smartlook - Get an insider look
Smartlook - Funnels
Smartlook - Event tracking made simple

Smartlook Screenshots

Platform type
Choose an occupation
Type in your business name
Installation
Deploying the code snippet
Adding more websites
Switching between different websites
Inviting users
Platform type
Platform type
Choose an occupation
Type in your business name
Installation
Deploying the code snippet
Adding more websites
Switching between different websites
Inviting users

Customers

Miele
O2
Conrad
Kiwi.com

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Disclaimer

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