Home/Heat Map Software/Smartlook
Updated on: September 16, 2021

What is Smartlook ?

Smartlook - Heat Map Software
View Gallery
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Smartlook

Next generation web and mobile app analytics.
(958 Ratings) Write Review

Smartlook is a handy tool for understanding how customers interact with your website or Android and iOS app. This analytics solution tool can help figure out the 'Whys' behind every user action. Smartlook presents a central dashboard that displays data in an easy-to-understand manner while making team collaborations quick, simple, and convenient. This dashboard promotes data-driven decision-making for various stakeholders, including marketers, managers, UX designers, developers, and more. Smartlook has proven to reduce churn rates significantly, boost conversions, identify and fix bugs, and improve UX. Some key features of Smartlook include, view recordings, create heatmaps, build conversion funnels, use automatically tracked events.

Smartlook Features Show All Features

Smartlook Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Czechia, Europe
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Heat Map Software UX Software Mobile Analytics Software

Smartlook Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
Free (Website)
Free

For personal websites

Features

  • Sessions/month : 1500
  • Data history : 1 month
  • Events : 2
  • Funnels : 1
  • Heatmaps : 3
Starter (Website)
$31 /Month

Start-up your growth!

Features

  • Sessions/month : 7,500 (Upgradable to 100,000)
  • Data history : 1 month
  • Events : 4
  • Funnels : 1
  • Heatmaps : 10 (Upgradable to 100)
Business (Website)
$79 /Month

More data, deeper analysis

Features

  • Sessions/month : 25,000 (Upgradable to 200,000)
  • Data history : 1 month (Upgradable to 12 months)
  • Events : 12 (Upgradable to 60)
  • Funnels : 4 (Upgradable to 20)
  • Heatmaps :30 (Upgradable to 100)
  • Standard integrations
  • Premium integrations : Add-on
  • DevTools : Add-on
Ultimate (Website)
Custom

Tailor-made solution

Features

  • Sessions/month : Custom
  • Data history : Custom
  • Events : Custom
  • Funnels : Custom
  • Heatmaps : Custom
  • Standard integrations
  • Premium integrations : Add-on
  • DevTools : Add-on
  • Enterprise features : Add-on
Free Mobile (Mobile app)
Free

For personal websites

Features

  • Sessions/month : 3000
  • Data history : 1 Month
  • Events : 2
  • Funnels : 1
  • Heatmap galleries : 3
Startup Mobile (Mobile app)
$39 /Month

Start-up your growth!

Features

  • Sessions/month : 7,500 (Upgradable to 100,000)
  • Data history : 1 Month
  • Events : 4
  • Funnels : 1
  • Heatmap galleries : 10 (Upgradable to 100)
Business Mobile (Mobile app)
$103 /Month

More data, deeper analysis

Features

  • Sessions/month : 25,000 (Upgradable to 200,000)
  • Data history : 1 Month (Upgradable to 12 months)
  • Events : 12 (Upgradable to 60)
  • Funnels : 4 (Upgradable to 20)
  • Heatmap galleries : 30 (Upgradable to 100)
  • Standard integrations
  • Premium integrations : Add-on
Ultimate Mobile (Mobile app)
Custom

Tailor-made solution

Features

  • Sessions/month : Custom
  • Data history : Custom
  • Events : Custom
  • Funnels : Custom
  • Heatmap galleries : Custom
  • Standard integrations
  • Premium integrations : Add-on
  • Enterprise features : Add-on
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 12/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Smartlook pricing.

Smartlook FAQs

Smartlook is Heat Map Software. Smartlook offers the following functionalities:

  • A/B Testing
  • Session Recording
  • Filtered Results
  • Customer Feedback
  • Funneling
  • Optimization Tool
  • Custom Targeting
  • JavaScript Error Detection
  • Form Testing
  • GDPR Compliance
  • Team Sharing

Learn more about Smartlook features.

Yes, Smartlook provides API.

Ask the Community View Community

Smartlook Alternatives Smartlook Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Hotjar
(820 RATINGS)
Hotjar Hotjar aims to help businesses better understand customer behaviour on the user website front end... read more
Visit Website
Smartlook vs Hotjar
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
FullStory
(193 RATINGS)
FullStory Fullstory houses a host of features for detailed heatmap generation and other analytics. The first... read more
Visit Website
Smartlook vs FullStory
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Crazy Egg
(287 RATINGS)
Crazy Egg Crazy Egg is one of the most popular heatmap software available in the market. It offers you a... read more
Visit Website
Smartlook vs Crazy Egg
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Mouseflow
(190 RATINGS)
Mouseflow Mouseflow is one of the feature-rich heatmap tools that track the activity of website visitors and... read more
Visit Website
Smartlook vs Mouseflow
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Plerdy
(35 RATINGS)
Plerdy Plerdy is a set of tools for website UX, SEO, and CRO improvement. With Plerdy, a click heatmap is... read more
Visit Website
Smartlook vs Plerdy
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Lucky Orange
(95 RATINGS)
Lucky Orange Lucky Orange offers you visual reports as heatmaps of how your customers are interacting with your... read more
Visit Website
Smartlook vs Lucky Orange
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Inspectlet
(58 RATINGS)
Inspectlet Inspectlet is a multi-purpose heatmap software offering detailed insight of visitors activity on... read more
Visit Website
Smartlook vs Inspectlet
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
VWO Insights
VWO Insights VWO Insights software is a Heat Map software platform used to monitor session recordings to... read more
Visit Website
Smartlook vs VWO Insights
79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveSession
(50 RATINGS)
LiveSession LiveSession easily searches, segmentizes, and replays high-quality session interactions to analyze... read more
Visit Website
Smartlook vs LiveSession
79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Cux.io
(30 RATINGS)
Cux.io Cux lets developers test their product on every life cycle stage from mockups to launched sites. It... read more
Visit Website
Smartlook vs Cux.io

Smartlook Reviews

OVERALL RATING
4.5
Based on 958 Rating(s)
Rating Distribution
  • 80.5 %
  • 17.6 %
  • 1.2 %
  • 0.3 %
  • 0.3 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Lukáš Martínek
Lukáš MartínekSource : trustpilot.com
(Reviewed on 19 January 2021) just perfect

just perfect! working smooth and very easy to use

...more
Diego O
Diego OSource : g2crowd.com
(Reviewed on 31 August 2020) "Smartlook is the best tool to track users on mobile apps."

What do you like best?

The best thing in Smartlook is that we can send events and the records are pretty awesome.

What do you dislike?

I like everything about smartlook, there's nothing to dislike.

What problems are you solving with the product? What benefits have you realized?

Smartlook is helping our company to track our users and give us the capability to understand how the users are using our apps.

...more
Roderic A
Roderic ASource : g2crowd.com
(Reviewed on 28 August 2020) "Like Hotjar but user friendly"

What do you like best?

I have used Hotjar for a while but i always found the interface confusing. I switched to Smartlook and it's much easier with less time consuming fields to complete.

What do you dislike?

Wish it was free! Seriously the only thing that is slightly annoying is the cost for mobile apps being high.

What problems are you solving with the product? What benefits have you realized?

used it to optimise my landing page from 20% CR to 57%CR !

...more
Dustin B
Dustin BSource : g2crowd.com
(Reviewed on 27 August 2020) "Robust software, great insight"

What do you like best?

I really like how Smartlook shows the City/Country of residence of the users. For example it'll show the difference between Hinton, AB and Edmonton, AB, I assume by IP Address. This is insightful.

What do you dislike?

The one thing I don't like is how you have to pay extra to be able to abide by more stringent privacy legislation. For example, the free account seems to show you the words on the user's screens. So I need a really invasive privacy policy and I'm at risk of legislative non-compliance if I do this. If I choose to blur out all the private info so that all Smartlook records is the heat-maps of where users are touching the screen etc, then I have to pay for an upgraded plan. Seems backwards. However with that being said, the fact that I have both options at my disposal is pretty cool, and most likely I'll upgrade to a higher package later anyways so this could be growing pains for a Startup budget.

Recommendations to others considering the product:

Be aware of the price curve, and don't subscribe until you're close to launching.

What problems are you solving with the product? What benefits have you realized?

Smartlook helps me understand pain points in the UX that I would not know users are struggling with otherwise.

...more
Administrator in Marketing and Advertising
Administrator in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 27 August 2020) "Very good"

What do you like best?

Recording features and adding funnels inside of the recordings

What do you dislike?

The freemium version is a bit too low in features

Recommendations to others considering the product:

Nothing

What problems are you solving with the product? What benefits have you realized?

Visual tracking on my website

...more
Jenny P
Jenny PSource : g2crowd.com
(Reviewed on 20 August 2020) "Gives us smart look"

What do you like best?

It's great tool which allow brief inside look which helps us to plan technical and marketing strategy to upgrade our app to next level.

What do you dislike?

i like most of all features provided by smartlook

What problems are you solving with the product? What benefits have you realized?

detailed analytical infomation

...more
Julio C
Julio CSource : g2crowd.com
(Reviewed on 19 August 2020) "Great plugins to learn how your website layout is performing and converting $!"

What do you like best?

I like the ability to see the videos and "fast-forward" them by events, this way I can speed it my learning process to optimize my website even further.

What do you dislike?

Everything has been great so far... from the free version to any of the paid memberships!

What problems are you solving with the product? What benefits have you realized?

I'm learning the attention route my customers take during their journey in my website.

...more
User in Publishing
User in PublishingSource : g2crowd.com
(Reviewed on 18 August 2020) "Probably the most usable analytics tool I've ever used."

What do you like best?

The heatmaps function and screen recording is excellent.

What do you dislike?

Honestly can't think of any. It's been great to use.

What problems are you solving with the product? What benefits have you realized?

Analyzing user behaviour data

...more
Marcel V
Marcel VSource : g2crowd.com
(Reviewed on 17 August 2020) "Perfect tool for deep insight of your customers"

What do you like best?

It is very valuable to see the behaviour of my customers on my site and where they leave the session and do not convert. With Smartloook I can clearly see from recording some funnel issues and fix them to improve conversion rate. As I do not work for the company we used Smartlook for as an employee anymore, I want to implement Smartook for my clients too as a freelancer.

What do you dislike?

All good so far, I wouldn´t change a thing :)

What problems are you solving with the product? What benefits have you realized?

Mostly conversions rate improvement

...more
Tracey Y
Tracey YSource : g2crowd.com
(Reviewed on 17 August 2020) "Smartlook really makes you look smart!"

What do you like best?

The heat mapping feature has provided so much insight to user interaction with the site. I am in the process of redesigning the site and the information from this one feature has enabled me to make better decisions and create a user experience that is cleaner and more satisfying.

What do you dislike?

I still haven't delved into all that Smartlook offers, but the possibilities are endless. My site has more than a million sessions a month, so my current package runs out quickly. However, the support staff is excellent and they helped me eliminate pages from the count to maximize the info I get from the users we record.

Recommendations to others considering the product:

Worth the money, you will learn things that you were sure you already knew but didn't.

What problems are you solving with the product? What benefits have you realized?

Watching the videos and creating funnels has allowed us to streamline the user experience and get them where we want them to go.

...more
Read All Reviews

Videos on Smartlook

Smartlook - Get an insider look
Smartlook - Get an insider look
Smartlook - Funnels
Smartlook - Event tracking made simple

Smartlook Screenshots

Platform type
Choose an occupation
Type in your business name
Installation
Deploying the code snippet
Adding more websites
Switching between different websites
Inviting users
Platform type
Platform type
Choose an occupation
Type in your business name
Installation
Deploying the code snippet
Adding more websites
Switching between different websites
Inviting users

Customers

Miele
Miele
O2
O2
Conrad
Conrad
Kiwi.com
Kiwi.com

Smartlook Integration

97%
Intercom
(2285 RATINGS) Live Chat Software
95%
WordPress
(23698 RATINGS) Website Builder Software
98%
Joomla
(1062 RATINGS) Content Management Software
94%
Instapage
(986 RATINGS) Landing Page Software
98%
Wix
(10025 RATINGS) Website Builder Software
87%
CS-Cart
(115 RATINGS) Shopping Cart Software
96%
Drupal
(1022 RATINGS) Content Management Software
96%
BigCommerce
(1419 RATINGS) Ecommerce Software
97%
Segment
(333 RATINGS) Customer Data Platform (CDP)
98%
Unbounce
(739 RATINGS) Landing Page Software
90%
OpenCart
(236 RATINGS) Shopping Cart Software
Mixpanel
(576 RATINGS) Web Analytics Software
98%
PrestaShop
(699 RATINGS) Shopping Cart Software
95%
Squarespace
(3128 RATINGS) Website Builder Software
93%
Weebly
(1973 RATINGS) Website Builder Software
95%
Google Analytics
(7955 RATINGS) Web Analytics Software
88%
Piwik PRO
(35 RATINGS) Web Analytics Software
87%
Zendesk Support
(4860 RATINGS) Help Desk Software
91%
Jimdo
(1213 RATINGS) Website Builder Software
93%
LightSpeed Restaurant
(642 RATINGS) POS Software
97%
Shopify
(7540 RATINGS) Ecommerce Software
Shopware
(9 RATINGS) Ecommerce Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com