Smartlook

About Smartlook

Smartlook is a handy tool for understanding how customers interact with your website or Android and iOS app. This analytics solution tool can help figure out the 'Whys' behind every user action. Smartlook presents a central dashboard that displays data in an easy-to-understand manner while making team collaborations quick, simple, and convenient. This dashboard promotes data-driven decision-making for various stakeholders, including marketers, managers, UX designers, developers, and more. Smartlook has proven to reduce churn rates significantly, boost conversions, identify and fix bugs, and improve UX. Some key features of Smartlook include, view recordings, create heatmaps, build conversion funnels, use automatically tracked events.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $39.0. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

96%
Momentum

69%
Popularity

83%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Smartlook Features

Show Feature Explanation

Show Missing Features

Heat Map Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Team Sharing

Used to share the heatmaps, recorded sessions and other analytics with your team for coordination

GDPR Compliance

Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union

Form Testing

Offers to check the performance of the forms and identify the fields negating visitor's interest

JavaScript Error Detection

Helps to detect any error in JavaScript that is resulting in bugs on the website

Custom Targeting

Offers to target a particular set of customers with a similar set of preferences and behaviors, thus bringing efficiency.

Optimization Tool

Enables optimization of contents/elements of your website without using any third-party application

Funneling

Helps to identify pages/parts of your website responsible for the drop of a potential customer

Customer Feedback

Helps the website owner to receive customer feedback directly from the website

Filtered Results

Offers to filter the results based on regions, devices and other criteria.

Session Recording

Enables one to record remote access, support sessions, and meetings

A/B Testing

Compares two versions of your website to see which one performs better

Chat Integration

Enables website manager to chat directly to the visitor in order to address his/her query

Real-time View

View real-time live interaction of visitors on the website

UX Features

User Journeys

Helps to measure the overall experience the user had while interacting with the system

Usability Testing

Helps in finding if the system is user-friendly from the end-user perspective

Screen Activity Recording

Allows recording every screen action during the user's session

For Mobile

Allows the application to run on mobile apps

Heatmaps

Heatmaps show where users have clicked on a page

User Research

Helps to study user behavior through task analysis and feedback methods

Unmoderated Testing

Helps conducting tests on fairly functional websites

Prototyping

Helps increasing product design efficiency and enhances accuracy

For Websites

Allows the application to run on websites

Animation

Helps doing motion design and animate the transitions for making UI elements lively

Mobile Analytics Features

Event Tracking

Identifies the important events happening in your application

A/B Testing

Compares two versions of your website to see which one performs better

Funnel Analysis

Helps in analyzing and understanding the user's journey stepwise to reach informed decisions, for ensuring better web outcomes.

Push Notifications

Allows you to send messages that pops-up on user's mobile device

Revenue Tracking

Tracks the revenue of income in your application

Retention Tracking

Tracks the user retention rate

Cohort Analysis

Identifies relationship between characteristics of users and their behaviours

Smartlook Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Free (Website) Free

Free
For personal use

Sessions/month - 1,500
Data history - 1 month
Events - 2
Funnels - 1
Heatmaps - 3

RECORDING AND HEATMAPS

Sessions/month - 1,500
Heatmaps - 3
Support for Ajax and single-page apps

ANALYTICS

Events - 2
Funnels - 1
Export graphs
Event manager
Event picker

DATA ACCESS

Data history - 1 month
Retroactive data
Personal data anonumization
GDPR Compliance

ADMINISTRATION AND SUPPORT

Projects - Unlimited*
Team members - Unlimited*

Starter (Website) $39.00 $39.00 per month

Startup
Start up your growth!

Sessions/month - 5,000 (Upgradable to 25,000)
Data history - 1 month
Events - 4
Funnels - 1
Heatmaps - 10 (Upgradable to 100)

RECORDING AND HEATMAPS

Sessions/month - Up to 25,000
Visitor journey
Always-on recording
Heatmaps - 10 (Upgradabe to 100)
Historical data in heatmaps
Better heatmaps precision
Different types of visitors in heatmaps
Support for Ajax and single-page apps
Recordings and heatmaps sharing

ANALYTICS

Events - 4
Funnels - 1
Export graphs
Event manager
Event picker

DATA ACCESS

Data history - 1 month
Retroactive data
Personal data anonumization
GDPR Compliance
Access to censored data
API and user identification

ADMINISTRATION AND SUPPORT

Projects - Unlimited*
Team members - Unlimited*
Live chat support

Business (Website) $95.00 $95.00 per month

Business
More data, deeper analysis

Sessions/month -15,000 (Upgradable to 200,000)
Data history - 1 month (Upgradable to 12 months)
Events 12 (Upgradable to 60)
Funnels - 4 (Upgradable to 20)
Heatmaps - 30 (Upgradable to 100)
Session vault
Standard integrations
Premium integrations - ADD-ON
DevTools - ADD-ON

RECORDING AND HEATMAPS

Sessions/month - Up to 200,000
Visitor journey
Always-on recording
Heatmaps - 30 (Upgradeable to 100)
Historical data in heatmaps
Better heatmaps precision
Different types of visitors in heatmaps
Support for Ajax and single-page apps
Recordings and heatmaps sharing
Session vault
Dev tools - ADD-ON
Notes - Unlimited*

ANALYTICS

Events - 12 (Upgradable to 60)
Funnels - 4 (Upgradable to 20)
Export graphs
Event manager
Event picker
Merge events

DATA ACCESS

Data history - Up to 12 months
Retroactive data
Personal data anonumization
GDPR Compliance
Access to censored data
API and user identification
Standard integrations
Premium integrations - ADD-ON
Sampling - ADD-ON
Public REST API - ADD-ON

ADMINISTRATION AND SUPPORT

Projects - Unlimited*
Team members - Unlimited*
Live chat support

Ultimate (Website) Custom

Ultimate
Tailor-made solution

Sessions/month - Custom
Data history - - Custom
Events - Custom
Funnels - Custom
Heatmaps - Custom
Session vault
Standard integrations
Premium integrations - ADD-ON
DevTools - ADD-ON
Enterprise features - ADD-ON

RECORDING AND HEATMAPS

Sessions/month - Custom
Visitor journey
Always-on recording
Heatmaps - Custom
Historical data in heatmaps
Better heatmaps precision
Different types of visitors in heatmaps
Support for Ajax and single-page apps
Recordings and heatmaps sharing
Session vault
Dev tools - ADD-ON
Notes - Unlimited*

ANALYTICS

Events - Custom
Funnels - Custom
Export graphs
Event manager
Event picker
Merge events

DATA ACCESS

Data history - Custom
Retroactive data
Personal data anonumization
GDPR Compliance
Access to censored data
API and user identification
Standard integrations
Premium integrations - ADD-ON
Sampling - ADD-ON
Public REST API - ADD-ON

ADMINISTRATION AND SUPPORT

Projects - Unlimited*
Team members - Unlimited*
Live chat support
Single sign-on - ADD-ON
Custom paper

Free Mobile (Mobile app) Free

Free Mobile
For personal use

Sessions/month - 1,500
Data history - 1 month
Events - 2
Funnels - 1
Heatmaps galleries - 3

RECORDINGS AND HEATMAPS

Recording platform - iOS Android
Supported frameworks - iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic, and Xamarin
Sessions/month - 1,500
Number of heatmap galleries - 3
Recording quality - Low
Notes - Unlimited *

ANALYTICS

Events - 2
Funnels - 1
Export graphs

DATA ACCESS

Data history - 1 month
Retroactive data
Personal data anonymization
GDPR Compliance

ADMINISTRATION AND SUPPORT

Projects - Unlimited *
Team members - Unlimited *

Startup Mobile (Mobile app) $39.00 $39.00 per month

Startup Mobile
Startup your growth!

Sessions/month - 5,000 (Upgradable to 25,000)
Data history - 1 month
Events - 4
Funnels - 1
Heatmaps galleries - 10 (Upgradable to 100)

RECORDINGS AND HEATMAPS

Recording platform - iOS +Android
Supported frameworks - iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic, and Xamarin
Sessions/month - up to 25,000
Visitor journey
Number of heatmap galleries - 10 (Ungradable to 100)
Historical data in heatmap galleries
Recording quality - Low
Notes - Unlimited *

ANALYTICS

Events - 4
Funnels - 1
Export graphs

DATA ACCESS

Data history - 1 month
Retroactive data
Personal data anonymization
GDPR Compliance
API and user identification

ADMINISTRATION AND SUPPORT

Projects - Unlimited *
Team members - Unlimited *
Live chat support

Business Mobile (Mobile app) $95.00 $95.00 per month

Business Mobile
More data, deeper analysis

Sessions/month -15,000 (Upgradable to 200,000)
Data history - 1 month (Upgradable to 12 months)
Events - 12 (upgradable to 60)
Funnels - 4 ( Upgradable to 20)
Heatmaps galleries - 30 (Upgradable to 100)
Sessopm vault
Standard integrations

RECORDINGS AND HEATMAPS

Recording platform - iOS +Android
Supported frameworks - iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic, and Xamarin
Sessions/month - up to 200,000
Visitor journey
Number of heatmap galleries - 30 (Ungradable to 100)
Historical data in heatmap galleries
Session vault
Rendering modes
Recording quality - Low/Mid/High
Frame rate
Notes - Unlimited *

ANALYTICS

Events - 12 (Upgradable to 60)
Funnels - 4 (Upgradable to 20)
Export graphs
Merge events

DATA ACCESS

Data history - (Up to 12 months)
Retroactive data
Personal data anonymization
GDPR Compliance
API and user identification
Standard integrations
Sampling - ADD-ON
Public REST API - ADD-ON

ADMINISTRATION AND SUPPORT

Projects - Unlimited *
Team members - Unlimited *
Live chat support

Ultimate Mobile (Mobile app) Custom

Ultimate Mobile
Tailor-made solution

Sessions/month - Custom
Data history - Custom
Events - Custom
Funnels - Custom
Heatmaps galleries - Custom
Sessopm vault
Standard integrations
Enterprise features - ADD-ON

RECORDINGS AND HEATMAPS

Recording platform - iOS +Android
Supported frameworks - iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic, and Xamarin
Sessions/month - Custom
Visitor journey
Number of heatmap galleries - Custom
Historical data in heatmap galleries
Session vault
Rendering modes
Recording quality - Low/Mid/High
Frame rate
Notes - Unlimited *

ANALYTICS

Events - Custom
Funnels - Custom
Export graphs
Merge events

DATA ACCESS

Data history - Custom
Retroactive data
Personal data anonymization
GDPR Compliance
API and user identification
Standard integrations
Sampling - ADD-ON
Public REST API - ADD-ON

ADMINISTRATION AND SUPPORT

Projects - Unlimited *
Team members - Unlimited *
Live chat support
Single sign-on - ADD-ON
Custom paperwork

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 14/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Smartlook Pricing.

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Smartlook Reviews

User Rating

4.6/5 (Based on 2,112 Ratings)

Ratings Distribution

Excellent
69.6%
Very Good
26.9%
Average
2.1%
Poor
0.2%
Terrible
1.2%

Do You Use Smartlook?

Write a Review

Review Summary

Users appreciate Smartlook's user-friendly interface, ease of setup, and its ability to provide valuable insights into user behavior. Reviewers highlight the tool's effectiveness in tracking website and app usage, identifying areas for improvement, and optimizing the user experience. While some users have reported minor issues with data accuracy or customer support, the overall sentiment remains positive, with many praising Smartlook's contribution to improving their digital products and increasing conversions.

Pros

Comprehensive heatmap and session replay functionality for indepth user behavior analysis.
Easy setup and userfriendly interface, allowing seamless integration with websites and mobile apps.
Advanced segmentation options for targeted analysis of specific user groups and behaviors.
Actionable insights and recommendations to optimize user experience and conversions.

Cons

Limited customization options for heatmaps and reports, which may restrict the level of personalization.
Occasional performance issues and glitches reported by some users, requiring technical support.
Pricing structure may be a concern for small businesses or those with limited budgets.
Limited integrations with thirdparty tools, which may hinder the integration of data from various sources.