What do you like best?
Very flexible configurations.
Rich set of plugins from the Community Store.
Solid plugin system, enabling developers to modify many parts of the store.
Easy template system based on Smarty Template Inheritance allowing only to change parts of a page template where you need it. This makes it much easier to maintain templates and update the store.
What do you dislike?
Multistore configurations require buying a license and significantly raise the initial costs.
Recommendations to others considering the product
Install the OpenSource Edition. Play with the software, try to build up some realistic product configurations. check if you can configure some more advanced workflows you need. Check the Community Store for plugins that might help you.
Consult a Developer with solid Shopware experience to help you. Like other modern E-Commerce solutions Shopware is a huge system with hundreds of settings and it takes some time to learn how to set up a complete store.
Shopware is not a low budget solution.
Shopware can be used in the OpenSource Edition but chances are high you need one or more commercial plugins. License costs for plugins are quite expensive and you probably need a experienced Shopware Developer to get your store up and running.
What business problems are you solving with the product? What benefits have you realized?
We are implementing shops for our customers. Shopware enables us to build solid, feature rich stores that support a wide range of devices. The good plugin architecture based on Symfony Components enables us to customize the system and add special features for our customers.