Home/Heat Map Software/Smartlook vs FullStoryUpdated on: January 27, 2023

Compare Smartlook vs FullStory

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Smartlook
Smartlook Heat Map Software (1134 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

ADD PRODUCT
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Smartlook

Smartlook

Heat Map Software (1134 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

Overview

Summary

Smartlook is a handy tool for understanding how customers interact with your website or Android and iOS app. This analytics solution tool can help figure out the 'Whys' behind every user action. Smartlook presents a central dashboard that displays data in an easy-to-understand manner while making team collaborations quick, simple, and convenient. This dashboard promotes data-driven decision-making for various stakeholders, including marketers, managers, UX designers, developers, and more. Smartlook has proven to reduce churn rates significantly, boost conversions, identify and fix bugs, and improve UX. Some key features of Smartlook include, view recordings, create heatmaps, build conversion funnels, use automatically tracked events. ..show more

Fullstory houses a host of features for detailed heatmap generation and other analytics. The first being the heatmaps, which is generated by tracking the user’s activity on your website. The heatmaps are generated with sprayed colours of different tones on various segments on your website, depending upon the level of interaction made. You can analyze the reports by filtering the results on the basis of filter like Top users, the device used, etc. Fullstory can also record the entire user session so that you never miss any detail of how user interaction. Alongside the user’s interaction, it also records and detects errors in JavaScript console logs. Concerning the user’s privacy, it prevents collecting of sensitive user's data like location, IP address and web domain. It also identifies error/dead clicks, bugs, and pop-ups that degrade the user’s experience. Minute details like rage click and thrashing mouse also taken into account by the software. Moreover, you can also export CSV userlist for your searches and segments. Lastly, you can share the reports with other team members using the ‘Collaborate’ feature. ..show more

Features

A/B Testing Compares two versions of your website to see which one performs better

Chat Integration Enables website manager to chat directly to the visitor in order to address his/her query

Custom Targeting Offers to target a particular set of customers with a similar set of preferences and behaviors, thus bringing efficiency.

Customer Feedback Helps the website owner to receive customer feedback directly from the website

Filtered Results Offers to filter the results based on regions, devices and other criteria.

Form Testing Offers to check the performance of the forms and identify the fields negating visitor's interest

Funneling Helps to identify pages/parts of your website responsible for the drop of a potential customer

GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union

JavaScript Error Detection Helps to detect any error in JavaScript that is resulting in bugs on the website

Optimization Tool Enables optimization of contents/elements of your website without using any third-party application

Real-time View View real-time live interaction of visitors on the website

Session Recording Enables one to record remote access, support sessions, and meetings

Team Sharing Used to share the heatmaps, recorded sessions and other analytics with your team for coordination

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Czechia, Europe

Atlanta, Georgia

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free (Website)
Free

Free
For personal use

  • Sessions/month - 1,500
  • Data history - 1 month
  • Events - 2
  • Funnels - 1
  • Heatmaps - 3

RECORDING AND HEATMAPS

  • Sessions/month - 1,500
  • Heatmaps - 3
  • Support for Ajax and single-page apps

ANALYTICS

  • Events - 2
  • Funnels - 1
  • Export graphs
  • Event manager
  • Event picker

DATA ACCESS

  • Data history - 1 month
  • Retroactive data
  • Personal data anonumization
  • GDPR Compliance

ADMINISTRATION AND SUPPORT

  • Projects - Unlimited*
  • Team members - Unlimited*
Starter (Website)
$39 /Month

Startup
Start up your growth!

  • Sessions/month - 5,000 (Upgradable to 25,000)
  • Data history - 1 month
  • Events - 4
  • Funnels - 1
  • Heatmaps - 10 (Upgradable to 100)

RECORDING AND HEATMAPS

  • Sessions/month - Up to 25,000
  • Visitor journey
  • Always-on recording
  • Heatmaps - 10 (Upgradabe to 100)
  • Historical data in heatmaps
  • Better heatmaps precision
  • Different types of visitors in heatmaps
  • Support for Ajax and single-page apps
  • Recordings and heatmaps sharing

ANALYTICS

  • Events - 4
  • Funnels - 1
  • Export graphs
  • Event manager
  • Event picker

DATA ACCESS

  • Data history - 1 month
  • Retroactive data
  • Personal data anonumization
  • GDPR Compliance
  • Access to censored data
  • API and user identification

ADMINISTRATION AND SUPPORT

  • Projects - Unlimited*
  • Team members - Unlimited*
  • Live chat support
Business (Website)
$95 /Month

Business
More data, deeper analysis

  • Sessions/month -15,000 (Upgradable to 200,000)
  • Data history - 1 month (Upgradable to 12 months)
  • Events 12 (Upgradable to 60)
  • Funnels - 4 (Upgradable to 20)
  • Heatmaps - 30 (Upgradable to 100)
  • Session vault
  • Standard integrations
  • Premium integrations - ADD-ON
  • DevTools - ADD-ON

RECORDING AND HEATMAPS

  • Sessions/month - Up to 200,000
  • Visitor journey
  • Always-on recording
  • Heatmaps - 30 (Upgradeable to 100)
  • Historical data in heatmaps
  • Better heatmaps precision
  • Different types of visitors in heatmaps
  • Support for Ajax and single-page apps
  • Recordings and heatmaps sharing
  • Session vault
  • Dev tools - ADD-ON
  • Notes - Unlimited*

ANALYTICS

  • Events - 12 (Upgradable to 60)
  • Funnels - 4 (Upgradable to 20)
  • Export graphs
  • Event manager
  • Event picker
  • Merge events

DATA ACCESS

  • Data history - Up to 12 months
  • Retroactive data
  • Personal data anonumization
  • GDPR Compliance
  • Access to censored data
  • API and user identification
  • Standard integrations
  • Premium integrations - ADD-ON
  • Sampling - ADD-ON
  • Public REST API - ADD-ON

ADMINISTRATION AND SUPPORT

  • Projects - Unlimited*
  • Team members - Unlimited*
  • Live chat support


Ultimate (Website)
Custom

Ultimate
Tailor-made solution

  • Sessions/month - Custom
  • Data history - - Custom
  • Events - Custom
  • Funnels - Custom
  • Heatmaps - Custom
  • Session vault
  • Standard integrations
  • Premium integrations - ADD-ON
  • DevTools - ADD-ON
  • Enterprise features - ADD-ON

RECORDING AND HEATMAPS

  • Sessions/month - Custom
  • Visitor journey
  • Always-on recording
  • Heatmaps - Custom
  • Historical data in heatmaps
  • Better heatmaps precision
  • Different types of visitors in heatmaps
  • Support for Ajax and single-page apps
  • Recordings and heatmaps sharing
  • Session vault
  • Dev tools - ADD-ON
  • Notes - Unlimited*

ANALYTICS

  • Events - Custom
  • Funnels - Custom
  • Export graphs
  • Event manager
  • Event picker
  • Merge events

DATA ACCESS

  • Data history - Custom
  • Retroactive data
  • Personal data anonumization
  • GDPR Compliance
  • Access to censored data
  • API and user identification
  • Standard integrations
  • Premium integrations - ADD-ON
  • Sampling - ADD-ON
  • Public REST API - ADD-ON

ADMINISTRATION AND SUPPORT

  • Projects - Unlimited*
  • Team members - Unlimited*
  • Live chat support
  • Single sign-on - ADD-ON
  • Custom paper

Free Mobile (Mobile app)
Free

Free Mobile
For personal use

  • Sessions/month - 1,500
  • Data history - 1 month
  • Events - 2
  • Funnels - 1
  • Heatmaps galleries - 3


RECORDINGS AND HEATMAPS

  • Recording platform - iOS Android
  • Supported frameworks - iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic, and Xamarin
  • Sessions/month - 1,500
  • Number of heatmap galleries - 3
  • Recording quality - Low
  • Notes - Unlimited *

ANALYTICS

  • Events - 2
  • Funnels - 1
  • Export graphs

DATA ACCESS

  • Data history - 1 month
  • Retroactive data
  • Personal data anonymization
  • GDPR Compliance

ADMINISTRATION AND SUPPORT

  • Projects - Unlimited *
  • Team members - Unlimited *
Startup Mobile (Mobile app)
$39 /Month

Startup Mobile
Startup your growth!

  • Sessions/month - 5,000 (Upgradable to 25,000)
  • Data history - 1 month
  • Events - 4
  • Funnels - 1
  • Heatmaps galleries - 10 (Upgradable to 100)


RECORDINGS AND HEATMAPS

  • Recording platform - iOS +Android
  • Supported frameworks - iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic, and Xamarin
  • Sessions/month - up to 25,000
  • Visitor journey
  • Number of heatmap galleries - 10 (Ungradable to 100)
  • Historical data in heatmap galleries
  • Recording quality - Low
  • Notes - Unlimited *

ANALYTICS

  • Events - 4
  • Funnels - 1
  • Export graphs

DATA ACCESS

  • Data history - 1 month
  • Retroactive data
  • Personal data anonymization
  • GDPR Compliance
  • API and user identification


ADMINISTRATION AND SUPPORT

  • Projects - Unlimited *
  • Team members - Unlimited *
  • Live chat support
Business Mobile (Mobile app)
$95 /Month

Business Mobile
More data, deeper analysis

  • Sessions/month -15,000 (Upgradable to 200,000)
  • Data history - 1 month (Upgradable to 12 months)
  • Events - 12 (upgradable to 60)
  • Funnels - 4 ( Upgradable to 20)
  • Heatmaps galleries - 30 (Upgradable to 100)
  • Sessopm vault
  • Standard integrations


RECORDINGS AND HEATMAPS

  • Recording platform - iOS +Android
  • Supported frameworks - iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic, and Xamarin
  • Sessions/month - up to 200,000
  • Visitor journey
  • Number of heatmap galleries - 30 (Ungradable to 100)
  • Historical data in heatmap galleries
  • Session vault
  • Rendering modes
  • Recording quality - Low/Mid/High
  • Frame rate
  • Notes - Unlimited *

ANALYTICS

  • Events - 12 (Upgradable to 60)
  • Funnels - 4 (Upgradable to 20)
  • Export graphs
  • Merge events

DATA ACCESS

  • Data history - (Up to 12 months)
  • Retroactive data
  • Personal data anonymization
  • GDPR Compliance
  • API and user identification
  • Standard integrations
  • Sampling - ADD-ON
  • Public REST API - ADD-ON


ADMINISTRATION AND SUPPORT

  • Projects - Unlimited *
  • Team members - Unlimited *
  • Live chat support
Ultimate Mobile (Mobile app)
Custom

Ultimate Mobile
Tailor-made solution

  • Sessions/month - Custom
  • Data history - Custom
  • Events - Custom
  • Funnels - Custom
  • Heatmaps galleries - Custom
  • Sessopm vault
  • Standard integrations
  • Enterprise features - ADD-ON


RECORDINGS AND HEATMAPS

  • Recording platform - iOS +Android
  • Supported frameworks - iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic, and Xamarin
  • Sessions/month - Custom
  • Visitor journey
  • Number of heatmap galleries - Custom
  • Historical data in heatmap galleries
  • Session vault
  • Rendering modes
  • Recording quality - Low/Mid/High
  • Frame rate
  • Notes - Unlimited *

ANALYTICS

  • Events - Custom
  • Funnels - Custom
  • Export graphs
  • Merge events

DATA ACCESS

  • Data history - Custom
  • Retroactive data
  • Personal data anonymization
  • GDPR Compliance
  • API and user identification
  • Standard integrations
  • Sampling - ADD-ON
  • Public REST API - ADD-ON


ADMINISTRATION AND SUPPORT

  • Projects - Unlimited *
  • Team members - Unlimited *
  • Live chat support
  • Single sign-on - ADD-ON
  • Custom paperwork
View Price Page
Free trial
Others

14 days trial.

Features

ANALYTICS & DEBUGGING

  • User Trends
  • Event Funnels
  • Heatmaps
  • Dev Tools
  • Co-browsing
  • Frustration Signals
  • Dashboards

WORKFLOW

  • Session Replay
  • Omnisearch
  • User Segmentation
  • Integrations
  • Session Notes
  • Shareable Session Links
  • Webhooks

MANAGEMENT

  • Exclude Sensitive Data
  • Restrict by IPS, User Agent, or Location
  • Consent API
  • Custom Events
  • FS.Identify API
  • Delete Users
Business
Custom

Features

  • Include Free trial plan, plus
  • Session Replay
  • OmniSearch
  • User Trends
  • Event Funnels
  • Heatmaps
  • Dev Tools
  • Frustration Signals

Enterprise
Custom

Features

  • Conversions
  • Data Export
  • Journeys
  • Segment Alerts
  • SAML Single Sign-on
  • Watched Elements, and
  • All features of FullStory Business

ANALYTICS & DEBUGGING

  • Features of Business plan, plus
  • Conversions
  • Watched Elements
  • Journeys

WORKFLOW

  • Features of Business plan, plus
  • Alerts
  • Data Export

MANAGEMENT

  • Features of Business plan, plus
  • SAML Single Sign-on
  • Multi-org Management
  • Available as an add-on
Free Forever
Free

Leverage a limited version of our powerful digital experience analytics with three seats, 1,000 sessions/month, and up to one month of data storage.

View Price Page

SCREENSHOTS

Smartlook Screenshots
View 8 screenshot(s)
FullStory Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • Intercom
  • WordPress
  • Joomla
  • Instapage
  • Wix
  • CS-Cart
  • Drupal
  • BigCommerce
  • Segment
  • Unbounce
  • OpenCart
  • Mixpanel
  • PrestaShop
  • Squarespace
  • Weebly
  • Google Analytics
  • Piwik PRO
  • Zendesk Support
  • Jimdo
  • LightSpeed Restaurant
  • Shopify
  • Shopware
    NA

ALTERNATIVES

Top alternatives to Smartlook

Mouseflow
Mouseflow
Firebase
Firebase
Amplitude
Amplitude
UXCam
UXCam
Google Analytics
Google Analytics

Top alternatives to FullStory

Smartlook
Smartlook
Datadog APM
Datadog APM
LogRocket
LogRocket
Heap
Heap
Amplitude
Amplitude