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About Respond.io

respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users can create extraordinary customer profiles with all messaging, web chat, SMS and email interactions merged into a single contact. They can send alerts, promotions or updates with the dependability of SMS over any channel by maintaining just one API. respond.io helps teams to co-operate on conversations and deliver amazing customer experiences, faster. Users can find all of the customer’s chats in a single place even if they have communicated over different channels. They get a real-time analytics dashboard to easily toggle between different chats of different customers. Moreover, respond.io provides easy automation like tagging, assigning or even replying to messages so that teams can deliver better services in less time.

Screenshots & Videos

Dashboard - respond.io
Broadcast module
Workflow module
Video Thumbnail
Video Thumbnail
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    93%
  • Reviews
    73%
  • Momentum
    67%
  • Popularity
    86%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

Respond.io Awards

Respond.io Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    93%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Respond.io Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 06/11/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Respond.io Pricing.

Respond.io Alternatives

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Respond.io Reviews

User Rating

4.8/5 (Based on 149 Ratings)

Ratings Distribution

  • Excellent

    87.2%
  • Very Good

    9.4%
  • Average

    2%
  • Poor

    0.7%
  • Terrible

    0.7%

Do You Use Respond.io?

Write a Review

Review Summary

Users widely appreciate the user-friendly interface and ease of use of this software. The live chat, chatbot, and automation features are highly praised for their effectiveness in improving customer engagement and streamlining communication. Additionally, the analytics and reporting capabilities are often mentioned as valuable assets for tracking and improving performance. However, some users have expressed concerns about the occasional technical issues and limitations in customization options. Overall, the positive feedback suggests that this software is a reliable solution for businesses seeking to enhance their customer service and communication channels.

Pros

  • Scalable and easytouse chatbot platform.
  • Offers various features like AIpowered responses, automation, and analytics.
  • Integrates seamlessly with popular platforms and tools.

Cons

  • Some users have reported difficulties with the chatbot's understanding of complex queries.
  • Limited customization options for chatbots.
  • Respond.io:
  • Pros:
  • Userfriendly interface and straightforward setup process.
  • Supports multiple messaging channels, including SMS, email, and social media.
  • Offers powerful automation features and prebuilt templates.

Respond.io User Reviews

AI-Generated from the text of User Reviews

Videos on Respond.io

Respond.io Screenshots

Respond.io FAQs

What is Respond.io used for?

Respond.io is Live Chat Software. Respond.io offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about Respond.io features.

What are the top alternatives for Respond.io?

Does Respond.io provide API?

Yes, Respond.io provides API.

Respond.io Contact

Vendor Details

Hong Kong, China

Contact Details

Not available

https://respond.io/

Social Media Handles

Grid Report for Respond.io

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Customers

Accenture
AXA
Bayer
Givenchy
Lipigas
McCANN Truth Central
PCCW
pwc

Respond.io Integrations

Disclaimer

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