Respond.io

About Respond.io

Deep Dive with Clara AI

Respond.io is a customer conversation management platform that empowers B2C businesses to generate leads and boost revenue across chat, calls, and email—all from one centralized hub. Designed to convert conversations into measurable business outcomes, it unifies popular channels like WhatsApp, TikTok, and Instagram into a single, AI-powered inbox. This powerful tool supports both text and voice communications, including VoIP and WhatsApp calling, so you never miss an opportunity to connect. Businesses can capture prospects directly through click-to-chat ads and automatically engage them with intelligent AI chatbots or route them to the right agent using customizable workflows. From managing the entire customer lifecycle to centralizing contact data with seamless CRM integrations, respond.io provides the tools to accelerate growth. Its comprehensive reporting features offer actionable insights, all backed by an impressive 99.999% uptime, ensuring your team can always perform at its best.

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Pricing

Free Trial Available
Starts at $79.0. Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

68%
Momentum

72%
Popularity

69%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Respond.io Awards

# 12 Fastest Growing Software Conversational Marketing Software
Q3 2021

Respond.io Features

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Conversational Marketing Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Intent Data Tracking

Signals of buying intent from online behavior

Meeting Scheduler

Allows to schedule meetings intuitively and integrated into a calendar, email services, and other productivity apps

CRM Integration

Automatically sends and receives the relevant information to the CRM Software that helps in time management

Lead Capture

Provides webhooks and integrations to capture lead information

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-channel Messaging

Allows to send push notifications from multiple channels like mobile and web

Account Based Marketing

Helps to create personalized buying experiences using marketing and sales teams expertise

Landing Pages

Enables you to create an attractive platform where your subscribers will be directed to upon clicking on a link in the email

A/B Testing

Compares two versions of your website to see which one performs better

Respond.io Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Starter $79.00 $99.00 per month

5 Users Included

Additional Users at $12 per Month billed Yearly
Additional Users at $15 per Month billed Monthly

Big wins for small teams: Manage conversations across all channels collaboratively and achieve your business goals.

Features

Monthly Active Contacts: Unlimited
AI Prompts, AI Assist, AI Chat Summary
24/7 Support
Scheduled Success Calls
Onboarding Program: Add-on
Team & Custom Inboxes
Lifecycle Management
Contact and Call Activities
Mobile App
Meta & TikTok Ads
Meta Product Catalog
Growth Widgets
Real Time Dashboard
Basic Reports
Data Export
Two-Factor Authentication (2FA)

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Growth $159.00 $199.00 per month

10 Users Included

Additional Users at $20 per Month billed Yearly
Additional Users at $25 per Month billed Monthly

Starts at 1,000 Monthly Active Contacts

For growth-oriented teams: Track marketing campaign engagement and maximize conversions with automation and AI.

Features

Includes features of Starter plan, plus
AI Agents
Workflows
Broadcast
Broadcast Analytics
Developer API
n8n, Zapier & Make
Hubspot
Advanced Reports

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Advanced $279.00 $349.00 per user / month

10 Users Included

Additional Users at $24 per Month billed Yearly
Additional Users at $30 per Month billed Monthly

Starts at 1,000 Monthly Active Contacts

For tech-savvy teams: Scale with advanced integrations, multiple workspaces and enhanced security.

Features

Includes features of Growth plan, plus
Salesforce
Webhook Events
HTTP Requests Step
Mask Phone Number & Email address
Single Sign-On (SSO)
Multiple Workspaces

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Enterprise Custom

Tailored solutions for large teams: Double down on what works with unlimited users, more workspaces and higher API rate limits.

Features

Unlimited Users
Custom Monthly Active Contacts
Includes features of Advanced plan, plus
Multiple Workspaces: Custom

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/11/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Respond.io Reviews

User Rating

1.5/5 (Based on 10 Ratings)

Rating Distribution

Excellent
10%
Very Good
0%
Average
0%
Poor
10%
Terrible
80%

User Sentiments

Ease of Use, Excellent Customer Support, Extensive Integrations, Workflow Automation

Mobile App Issues, Slow Loading Times, Limited Customization Options, Email Functionality Limitations

Do You Use Respond.io?

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Review Summary

Users widely appreciate the user-friendly interface and ease of use of this software. The live chat, chatbot, and automation features are highly praised for their effectiveness in improving customer engagement and streamlining communication. Additionally, the analytics and reporting capabilities are often mentioned as valuable assets for tracking and improving performance. However, some users have expressed concerns about the occasional technical issues and limitations in customization options. Overall, the positive feedback suggests that this software is a reliable solution for businesses seeking to enhance their customer service and communication channels.