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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Respond.io logo
Live Chat Software

4.8 4 user ratings

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Overview

Description Respond Flow is a business text automation software that helps brands acquire, engage and retain customers via automated two-way text and call system. This comprehensive SMS platform helps prominent brands like Sysco, Epibreads and Tulsa remote to turn reliable prospects into a passionate community of lifelong customers. With intuitive features that help businesses deliver exceptional customer service, Respond Flow optimises sales and marketing across multiple departments. Users can send fully automated mass messages to customers with targeted and personalised content. Moreover, with a finely-tuned algorithm, Respond Flow ensures seamless delivery of messages to designated customers facilitating enhanced revenue generation. Furthermore, this SMS platform provides accurate and actionable analytics in real-time, helping brands fine-tune their messaging content and techniques for a wider reach and boosted productivity. Respond Flow also comes loaded with a curated community of SMS experts, providing relevant information on how streamlined texting can help with customer retention and sales revenue enhancement in real-time. Read more respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users can create extraordinary customer profiles with all messaging, web chat, SMS and email interactions merged into a single contact. They can send alerts, promotions or updates with the dependability of SMS over any channel by maintaining just one API. respond.io helps teams to co-operate on conversations and deliver amazing customer experiences, faster. Users can find all of the customer’s chats in a single place even if they have communicated over different channels. They get a real-time analytics dashboard to easily toggle between different chats of different customers. Moreover, respond.io provides easy automation like tagging, assigning or even replying to messages so that teams can deliver better services in less time. Read more
Pricing Options
  • Free Trial Available
  • Starts at $45.0.
  • Free Trial Available
  • Starts at $79.0. Offers Custom plan.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    73%
  • Momentum
    63%
  • Popularity
    85%
SaaSworthy Awards
Not Available
# 12 Fastest Growing

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • NA
  • Available

Reviews & Ratings

User Rating
4.8/5 3 user ratings
4.8/5 4 user ratings
Ratings Distribution
  • Excellent

    80%
  • Very Good

    20%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    86.3%
  • Very Good

    9.6%
  • Average

    2.1%
  • Poor

    0.7%
  • Terrible

    1.4%
Review Summary
Not Available

Users widely appreciate the user-friendly interface and ease of use of this software. The live chat, chatbot, and automation features are highly praised for their effectiveness in improving customer engagement and streamlining communication. Additionally, the analytics and reporting capabilities are often mentioned as valuable assets for tracking and improving performance. However, some users have expressed concerns about the occasional technical issues and limitations in customization options. Overall, the positive feedback suggests that this software is a reliable solution for businesses seeking to enhance their customer service and communication channels.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $45.0.
  • Free Trial Available
  • Starts at $79.0. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Starter $45.00 $60.00 per month

Growth $120.00 $150.00 per month

Scale $250.00 $300.00 per month

Team $79.00 $99.00 per month

Business $249.00 $299.00 per month

Enterprise Custom

 
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Alternatives

 

Screenshots & Videos

Screenshots Not Available Dashboard - respond.io
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Vendor information

Company Details Located in: Tulsa, Oklahoma Located in: Hong Kong, China
Contact Details

(918) 248-6020

https://respondflow.com/

Not available

https://respond.io/

Social Media Handles

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