Grasp

About Grasp

Introducing Grasp, next-generation customer conversations platform fueled by the power of AI. At Grasp, we’re redefining the art of customer interaction by providing team with complete oversight of customer service exchanges, transforming routine talks into actionable insights that spur growth and customer satisfaction. Imagine every interaction with the customers meticulously organized in a singular, cohesive timeline — this is the clarity and continuity Grasp offers. With each contact moment pinpointed, the support team can deliver accurate, personalized service from the get-go, embodying the ethos of "first time right, every single time." It’s about proactivity — reaching out with relevant discussions based on finely tuned insights into what customers crave to hear. That's the kind of service that doesn’t just satisfy but truly delights. Grasp is more than a tool; it’s a catalyst for positive energy that the team, and customers will experience with every interaction.

Pricing

Free Trial Available
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

60%
Momentum

60%
Popularity

76%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Grasp Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Grasp Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Premium Others

€32 per User per Month billed Yearly

€43 per User per Month billed Monthly

For small service teams wishing to professionalize

Features

Team inbox
A single team view
All channels* and features
Unlimited # of conversations
Unlimited data storage
Grasp support on all channels

Enterprise Others

€21 per User per Month billed Yearly

€76 per User per Month billed Monthly

For medium-sized service teams wanting to scale up.

Features

Team inbox
Unlimited # of team views
All channels and features
Unlimited # of conversations
Unlimited history
Unlimited # of API integrations
Reporting
Grasp support on all channels

Custom Others

€65 per User per Month billed Yearly

€98 per User per Month billed Monthly

For large service teams who want to stand out.

Features

Team inbox
Unlimited # of team views
All channels and features
Unlimited # of conversations
Unlimited history
Grasp support on all channels
Custom reporting
Customer success manager
Customised invoicing

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 18/03/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Grasp Pricing.