Euphoric.ai

About Euphoric.ai

Euphoric.ai revolutionizes customer support with its multi-channel help desk powered by AI. Seamlessly manage emails, messages, and voice calls from a shared inbox, making it easier for their team to handle any customer issue promptly. Leveraging advanced AI, Euphoric.ai offers smart reply suggestions, fast message summaries, and automatic grammar checks, ensuring quick and consistent responses. The platform's robust features include detailed analytics for monitoring team performance and enhancing their support service quality. PCI DSS and ISO compliance mean their clients' sensitive data is securely handled, building trust and reliability. Easily view a customer's full support history, assign conversations to teammates, and track ticket statuses with labels like Open, Snoozed, or Closed. Internal comments allow for behind-the-scenes collaboration. Connect with popular messengers like Viber, Telegram, and WhatsApp, and utilize ready-made response templates for common questions. Euphoric.ai empowers its team to resolve tickets faster and boost productivity, ultimately leading to happier customers and a more efficient support team. Experience the future of customer service with Euphoric.ai.

Pricing

Free Trial Available
Starts at $13.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

79%
Reviews

60%
Momentum

60%
Popularity

62%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Euphoric.ai Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

79%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Document Storage

Helps in storing the documents electronically and in a systematic way

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Euphoric.ai Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Standard Plan $13.00 $16.00 per user / month

Features

1 Omnichannel Shared Inbox
Built-in Knowledge Base
Standard Reporting
Onboarding Assistance
Basic Team Collaboration
Basic email or chat support
Undo feature (7 seconds)
Basic labels and shared labels
Email statistics and reports

Plus Plan $30.00 $36.00 per user / month

Features

5 Omnichannel Shared Inboxes
Built-in Knowledge Base
Advanced Reporting
Onboarding Assistance
Team Collaboration
AI Features (Summarize, Styling And Grammar Fix, AI-Suggested Replies)
Built-in Phone Support (Accept & Make phone calls from your CRM)

Pro Plan $45.00 $56.00 per user / month

Features

20 Omnichannel Shared Inboxes
Built-in Knowledge Base
Advanced Reporting
Onboarding Assistance
Team Collaboration
AI Features (Summarize, Styling And Grammar Fix, AI-Suggested Replies)
Built-in Phone Support (Accept & Make phone calls from your CRM)
Call Logging
Dedicated Account Manager

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Disclaimer: The pricing details were last updated on 01/10/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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