Grasp Pricing: Cost and Pricing plans

Grasp Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 22% offer a Freemium Model Allows users to access basic features at no cost..

Premium Others

€32 per User per Month billed Yearly

€43 per User per Month billed Monthly

For small service teams wishing to professionalize

Features

Team inbox
A single team view
All channels* and features
Unlimited # of conversations
Unlimited data storage
Grasp support on all channels

Start Free Trial

Enterprise Others

€21 per User per Month billed Yearly

€76 per User per Month billed Monthly

For medium-sized service teams wanting to scale up.

Features

Team inbox
Unlimited # of team views
All channels and features
Unlimited # of conversations
Unlimited history
Unlimited # of API integrations
Reporting
Grasp support on all channels

Start Free Trial

Custom Others

€65 per User per Month billed Yearly

€98 per User per Month billed Monthly

For large service teams who want to stand out.

Features

Team inbox
Unlimited # of team views
All channels and features
Unlimited # of conversations
Unlimited history
Grasp support on all channels
Custom reporting
Customer success manager
Customised invoicing

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 18/03/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Grasp FAQs

Does Grasp offer a free plan?

No, Grasp does not offer a free plan.

Learn more about Grasp pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare Grasp Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Grasp	-	-	-		Grasp Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
eDesk	39	per month	-	+	eDesk Pricing
HelpdeskEddy	-	-	-	+	HelpdeskEddy Pricing
LiveAgent	15	per month	-	+	LiveAgent Pricing
Tiledesk	-	-	-	-	Tiledesk Pricing
Desk360	19	per month	-	+	Desk360 Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
AI Desk	9.99	per month	-	+	AI Desk Pricing

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Grasp Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Grasp Pricing

Pricing Insights for Help Desk Software

Grasp FAQs

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Free Software Alternatives to Grasp

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Grasp Features

Help Desk Features

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