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About CrossCX

Clara AI Deep Dive with Clara AI

CrossCX is a customer experience quality platform for brands with in-house customer service. Listener QM automates quality monitoring of calls, chats and emails: scorecards, evaluation of human advisors and AI agents, AI-assisted debriefing, alerts and corrective action plans. Cross-Mining speech analytics adds multilingual transcription (30+ languages), automatic tags, sentiment along each call and cross-cutting themes across all conversations. CRM Dataviz (built on Tableau) and Voice of Customer complete the platform, and an MCP server lets AI assistants query your own data.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    64%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

Platforms Supported

  • Not available

Organization Types Supported

  • Not available

API Support

Modes of Support

  • Not available

CrossCX Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    64%

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Speech Analytics Features

Keyword Spotting

Detect predefined words and phrases in conversations

Search and Filter

Provides with advance and efficient search/ filter tools to get more refined findings or results

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Multi-language Support

Available in multiple languages to support global customers

Noise Filtering

Eliminates noise and improves clarity

Trend and Pattern Indicators

Helps to identify recurring themes for decision-making

Compliance and Privacy Control

Redact sensitive information and meet legal requirements

Talk Listen Ratio

Measure pauses, interruptions, and talk/listen balance

Emotion Detection

Real-time mood analysis to identify stress, excitement, or dissatisfaction beyond sentiment polarity.

Speaker Separation - Diarization

Identify and differentiate between multiple speakers in an audio recording.

Speech to Text

Facility to convert spoken words into text

Call Recording

Facility to record calls with a set of conditions and compliance
CrossCX Pricing

Free Trial

Not available

Learn more about  CrossCX Pricing

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CrossCX Reviews

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CrossCX FAQs

What is CrossCX used for?

CrossCX is Call Center Software. CrossCX offers the following functionalities:

  • Call Monitoring

Learn more about CrossCX features.

What are the top alternatives for CrossCX?

Here`s a list of the best alternatives for CrossCX:

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.

CrossCX Contact

Vendor Details

Founded : 2015

Contact Details

Not available

https://crosscx.com

Social Media Handles

Not available

FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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