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Showing 1 - 20 of 37 Products
NeoSound Intelligence logo
To optimise customer contact 9 Based on 2 Ratings
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What is NeoSound Intelligence and how does it work?

NeoSound Intelligence is a voice analytics programme that aids call centres in improving the calibre of customer discussions. NeoSound can help contact centre quality managers identify the most important attention-seeking requests amid hundreds of other calls by employing a multitude of elements. The software also gives customers the option to listen to call recordings again and review words, phrases, and inappropriate stop-words used during a discussion. It makes it simple to evaluate the quieter and more emotional aspects of a call in addition to keeping track of the script, ethical adherence, and commercial quality standards. The dashboard function makes it simpler to collect all of the aforementioned data in one place, as well as identifies areas for improvement and highlights the most profitable trends. Any personal information is automatically found and removed from the transcription scripts and audio files. The software is therefore extremely secure and compliant.

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NeoSound Intelligence Pricing

  • Free Trial Not Available
  • NeoSound Intelligence Offers Custom plan.
Cognitive View logo
Gain insights and overviews into your firm 5 Based on 3 Ratings
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What is Cognitive View and how does it work?

For compliance and conduct risk automation, Cognitive View is a leading communication and collaboration monitoring technology. It also gives the actionable data needed to comprehend client experience and provide quality assurance. Customer communication data is analyzed by Cognitive View to identify conduct-related risk and compliance monitoring processes are automated. Cognitive View was founded in 2018 with the belief that there is an opportunity to combine artificial intelligence with deep domain expertise in regulatory compliance to provide regulated entities, regardless of their size, sector, or geographic location, with the tools they need to create a customer-centric culture and help prevent conduct-related issues. Provides a framework for real-time management of conduct-related risk, encourages good behavior, and improves workplace culture. Helps with customer experience, churn, and complaints management. To discover compliance breaches and knowledge gaps, compliance automation and quality management are used.

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Cognitive View Pricing

  • Free Trial Available
  • Cognitive View Offers Custom plan.
Enthu.ai logo
Drive metrics from customer conversations that lead to success 5 Based on 42 Ratings
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What is Enthu.ai and how does it work?

Enthu.ai is a conversation intelligence software that helps businesses to get actionable insights into their customer conversations. It uses artificial intelligence to get such metrics that can be used to drive revenue, improve operational efficiency and enhance customer experiences. The software is capable of capturing and monitoring 100% of conversations from both phone and video conferencing platforms. The useful data offered by Enthu.ai from the conversions help users to find new leads, improve sales pitches, discover compliance issues and much more. The software helps businesses to evaluate 5 times more calls. It even enables users to find out personalised coaching opportunities and allows them to collaborate across organisations using a single platform. Enthu.ai is a useful software for companies related to Banking, BPOs/Call Centres, EdTech, E-Commerce, Healthcare, Insurance and SaaS sectors. Finally, Enthu.ai is a GDPR compliant portal and promises to keep user companies' data completely safe and secure.

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Enthu.ai Pricing

  • Free Trial Available
  • Starts at $45.00. Offers Free-forever plan.
Tethr logo
An AI-Powered Communications Intelligence Platform 5 Based on 1 Ratings
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What is Tethr and how does it work?

The Tethr Platform delivers transformational insights for leading enterprises who put the Voice of the Customer at the center of their business. Tethr maintains compliance with a multitude of security, privacy, and regulatory measures to keep your data safe. This includes globally recognized standards, regulations, and requirements, including ISO, NIST, PCI, HIPAA, HITRUST, and state laws.

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Tethr Pricing

  • Free Trial Not Available
  • Tethr Offers Custom plan.
Awaken Conversations logo
Analyse conversations to provide what’s best 5 Based on 4 Ratings
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What is Awaken Conversations and how does it work?

Awaken Conversations is the best platform for analysing conversations related to every customer and query call. The analytic mechanisms present in this platform can analyse the tiny aspects of each call. Thus allowing client companies to understand their customers better. Speech and voice analytics identify every feeling attached to the voice of the customer for the client-side, improving and retaining them for a long. Client companies that value their customers largely tend to find Awaken Conversations a reliable platform. It lets the former get a hint of what the customers want, their reason for contacting the client itself, the urgency of the issue and find a relevant solution for the same. Apart from looking after the customers, it notifies the authorities about relevant workshops for improving sales and gives an insight into the collective productivity of the workforce, all within regular intervals. This further enables the authorities to identify the lacks within the company and thus implement operational improvements wherever and whenever necessary.

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Awaken Conversations Pricing

  • Free Trial Available
  • Awaken Conversations Offers Custom plan.
VoiceBase logo
Convert customer interactions data into useful information 5 Based on 2 Ratings
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What is VoiceBase and how does it work?

VoiceBase is a speech analytics software that helps companies to turn voice data into useful insights. It is an AI-powered software that is capable of understanding sentiments in customers’ voices. In this way, it enables companies to discover new ways to maximise revenue, lower call centre costs and minimise compliance risk. VoiceBase comes with Intelligence and Natural Language Processing tools that can be used to turn raw, unstructured call data into informative, structured data, which can be easily analysed. The same tools can also be used to convert speech into text. VoiceBase is capable of automatically detecting and redacting the sensitive PCI/PII data present in the audio and transcript. It comes with 40 different types of paralinguistic metrics such as overtalk, silence, sentiment and dynamism. With these features, the tool detects and predicts even highly complex behaviour with great accuracy. Moreover, VoiceBase can even analyse chat, CRM data, email and other support data to offer a complete view of customer interactions.

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VoiceBase Pricing

  • Free Trial Not Available
  • VoiceBase Offers Custom plan.
Skit logo
Using natural language processing, automate customer service activities. 5 Based on 1 Ratings
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What is Skit and how does it work?

Skit is a full-featured Conversational AI Platform Software for Enterprises, Small and Medium Businesses, and Startups. Skit offers end-to-end Web App and Android development services. Chatbot, Contextual Guidance, Multi-Language, Speech Recognition, and Speech Synthesis are all available through this online Conversational AI Platform system. Skit is an Augmented Phone Intelligence Platform that automates and improves voice conversations at scale, allowing organizations to update their contact centers and customer experiences. They've automated over 15 million calls for worldwide organizations across industries by providing preemptive, intelligent problem solutions and seamless live engagements. They assist companies in streamlining their contact center operations, lowering expenses, and improving customer satisfaction and engagement. The company's platform automates customer support operations by extracting meaning, context, and entities of incoming communications in different languages using deep learning models and a Human-AI interface, allowing businesses to connect and engage with customers in any language.

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Skit Pricing

  • Free Trial Not Available
  • Skit Offers Custom plan.
Adalte Travel Platform logo
The latest travel-trade application 4.8 Based on 8 Ratings
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What is Adalte Travel Platform and how does it work?

Adalte Travel Platform software is for the travel trade experts published on Amazon Web Services Marketplace. This software provides ready-made solutions for tour operators and DMC. Users can customize their websites depending upon their needs and manage FIT and group reservations for customers to book online. Website content management such as service catalogs, hotel mappings, and management of customer data is achieved through this software. Additionally, one can manage prices of products, give special offers to customers, offer lucrative tour packages and manage the suppliers. The application is fully customizable and provides high security by its cloud storage and its online support. Adalte travel platform provides two solutions that are website CMS and tour operator CMS. The former contains professional website CMS, internet booking engine, travel catalog management and API manager. The solutions that come with the tour operator CMS are reservations management, supplier management, group management, etc.

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Adalte Travel Platform Pricing

  • Free Trial Available
Observe.AI logo
Supercharge efficiency with Observe.AI 4.7 Based on 123 Ratings
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What is Observe.AI and how does it work?

Observe. AI is an AI-powered intelligent workforce platform for call centres. The platform changes contact centres by incorporating AI into all customer interactions, improving agent performance, and automating repetitive procedures that promote profitability and retention. It increases operational efficiency at scale by automating and streamlining procedures. Observe.AI also analyses every interaction with customers to scale greater, uniform experiences and optimise agent performance to improve empathy ratings by enhancing procedures, services, and products. It also aids in identifying the roadblocks that prevent sales agents from achieving one-call closures and advising them on how to improve exchange rates at scale. It also skillfully controls dangers and compliance, as well as redacting sensitive data to secure consumer information. Through its comprehensive view of client contacts, Observe.AI interprets and converts every encounter into business-improving analytics. It also boosts worker productivity via AI-driven assessments and coaching, resulting in a strong feedback mechanism that fosters steady learning across all client touch points.

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Observe.AI Pricing

  • Free Trial Not Available
  • Observe.AI Offers Custom plan.
CallMiner Eureka logo
A platform for Speech analysis 4.7 Based on 265 Ratings
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What is CallMiner Eureka and how does it work?

CallMiner is a cloud-based customer engagement and voice analytics technology that uses AI and machine learning to capture, transcribe, and analyze 100% of your customer interactions. The CallMiner Eureka platform turns your customers' and workers' voices into operational intelligence on a large scale. Dialog and sentiment visibility, agent performance control, and sensitive data redaction are all provided by Customer Engagement Analytics. You may analyze interactions at the lowest levels with CallMiner Eureka, deciphering nuance and identifying patterns and qualities that reveal new areas of opportunity. With this software, you may enhance your omnichannel analysis. Even if your channels aren't connected, you can gain AI and machine learning-powered insights that correlate text-based and audio interactions. Get the chance to bridge the dots between human understanding and the concrete actions needed to transform it into corporate growth. For transcription, redaction, and speech analysis, you get linguistic support. Get playbooks as well, which are step-by-step guidelines for achieving ROI. Additionally, obtain a mono to stereo audio call recording converter to allow analytics to be analyzed by customer and agent voices.

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CallMiner Eureka Pricing

  • Free Trial Not Available
  • CallMiner Eureka Offers Custom plan.
Verint Speech Analytics logo
Speech Analytics Software for Contact Centers 4.5 Based on 57 Ratings
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What is Verint Speech Analytics and how does it work?

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

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Verint Speech Analytics Pricing

  • Free Trial Not Available
  • Verint Speech Analytics Offers Custom plan.
Floatbot logo
Voice data to drive Customer Delight 4.4 Based on 12 Ratings
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What is Floatbot and how does it work?

A conversational AI suite developed especially for insurance carriers, agencies, and brokers. AI-powered intelligent Chatbot and Voicebot help you increase digital sales of insurances by 150% and cut down customer support costs by 40%. Deploy omni-channel, multilingual Chatbot and Voicebot to automate your corporate and consumer banking operations and enable conversational banking. Let AI-powered, intelligent bots handle your banking conversations and increase your customer satisfaction (CSAT) score by 70%.

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Floatbot Pricing

  • Free Trial Available
  • Floatbot Offers Custom plan.
SpeechIQ logo
SpeechIQ - An AI-Driven Speech Analytics Platform 4 Based on 1 Ratings
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What is SpeechIQ and how does it work?

Whether you’re concerned with compliance, sales effectiveness, or customer experience, our cloud-based solution makes it easy to sort through hundreds of thousands of calls to find the data that really matters.

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SpeechIQ Pricing

  • Free Trial Not Available
Nexidia Analytics logo
Customer Engagement Analytics | NICE 3.7 Based on 13 Ratings
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What is Nexidia Analytics and how does it work?

Nexidia provides the most innovative interaction analytics solutions available. Works with some of the world's largest contact centers, media and entertainment companies, government agencies, and legal firms.

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Nexidia Analytics Pricing

  • Free Trial Not Available
Neuraswitch RedaXion logo
This software delivers compliance Write a Review
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What is Neuraswitch RedaXion and how does it work?

Neuraswitch RedaXion is a speech analytics platform that uses business intelligence (AI) and Voice Data to assist enterprises to improve contact center effectiveness. They developed Intelligent Redaction, which allows for the scrubbing and replacement of sensitive information such as PCI, PII, or PHI, allowing enterprises to access their data in their chosen format while remaining compliant. This software provides numeric redaction, which removes any recognizable numbers from transcripts and recordings. Specific keyword phrases are redacted from transcripts and recordings in targeted redaction. You obtain customized redaction scripts based on customer needs using bespoke Redaction. The powerful algorithms used by RedaXion precisely identify and eliminate sensitive PHI/PII/PCI numerical and keyword data. RedaXion isn't just for calculating numerical values of sensitive data. It's fully configurable, so give your company the freedom to remove anything. Furthermore, AI-powered speech recognition, transcription, and punctuation. Organizations can tag PII data without redacting it via optional tagging. By erasing sensitive data in real-time and/or in recordings and transcriptions across the Omni-Channel, you may assure GDPR and HIPAA compliance.

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Neuraswitch RedaXion Pricing

  • Free Trial Not Available
  • Neuraswitch RedaXion Offers Custom plan.
SmartSpeech logo
Excellent In Class Analytics Software For Contact Centers Write a Review
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What is SmartSpeech and how does it work?

SmartSpeech, is an advanced speech analytics software groups data into dimensions and measurements for unfolding complex relationships between business variables. SmartSpeech can help to monitor the agent’s performance, their challenges and train them for improve on them.

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SmartSpeech Pricing

  • Free Trial Not Available
  • SmartSpeech Offers Custom plan.
Aigent logo
Live Voice AI SaaS platform Write a Review
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What is Aigent and how does it work?

Aigent is a Live Voice AI SaaS platform that quickly and easily connects to most existing premise or cloud- based telephony systems and provides real-time, content-based guidance to call center agents. Aigent allows to access all calls at once, and using our AI, enables to identify patterns to resolve issues and improve customer satisfaction. We help clients to generate new and protect existing revenue.

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Aigent Pricing

  • Free Trial Not Available
  • Aigent Offers Custom plan.
Xdroid Voice Analytics logo
A voice analytics platform like none other Write a Review
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What is Xdroid Voice Analytics and how does it work?

Xdroid Voice Analytics is powered by artificial intelligence for clients to achieve actionable results. The platform has reinvented emotion analytics for clients to understand their customers better and thus, provide solutions that are directly related to their problems. It further uses machine learning to identify the sentiments of the callers and speech characteristics including intonation. The engines powered by Xdroid Voice Analytics perform dual analysis of the speech subject in concern. Firstly, the engines facilitate transcription of several languages and speaker categorisation by rapid assignment of speech segments to the caller as well as the receiver. Secondly, every speech segment assigned undergoes thorough analysis for speech identifications. A capable neural network executes this action and with this, the analytic mechanisms categorise the segments into high, medium and low, based on a variety of speech styles. Once the identification is through, the segments are analysed for speech rates, volume, intonation, pitch and articulation. The platform identifies for clients those conversations that require attention more than others.

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Xdroid Voice Analytics Pricing

  • Free Trial Not Available
  • Xdroid Voice Analytics Offers Custom plan.
Record logo
Resolve user issues in minutes Write a Review
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What is Record and how does it work?

Introducing Record, a powerful productivity tool that helps reduce the time it takes to identify user issues and find solutions. Record gathers all the necessary information in one place, so the team can quickly recreate and resolve common problems. They make it simple for them to toggle widgets directly on the product, share data with internal teams (e.g., product and R&D), and use native integrations to save time. Record enables the team to go beyond traditional analytics by automatically analyzing the data obtained from users. This allows everyone on the team to gain a deeper understanding of user issues, so they can not just address existing problems but also anticipate future ones. Whether they were a larger organization seeking greater efficiency or an individual looking for ways to level up, Record is here to help streamline the workflow and increase customer satisfaction. Think of it as an intuitive way of combining prevention and solution: two goals that they believe are essential for ensuring long-term success.

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Record Pricing

  • Free Trial Available
  • Starts at $248.00. Offers Free-forever plan.
VoiceType logo
Write Compelling Emails By Saying A Few Words Write a Review
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What is VoiceType and how does it work?

VoiceType is their new creative best friend, giving you access to a powerful AI in their browser. With VoiceType, they no longer have to waste time agonizing over how to express themselves through typing. Instead of frantically clacking away at keys, as if trying to break them open and unlock the secrets within, all they need to do is speak naturally and let VoiceType do the rest! It understands what they want to write like a personal assistant who knows their wishes with absolute clarity. No more hours spent talking back and forth with a computer think of VoiceType as a robotic secretary that can make their life easier and help get any job done faster than ever before. They won’t be disappointed in this breakthrough technology!

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VoiceType Pricing

  • Free Trial Available
  • VoiceType Offers Custom plan.

List of Speech Analytics Software

PRODUCT NAME AGGREGATED RATINGS
NeoSound Intelligence NeoSound Intelligence 9
Cognitive View Cognitive View 5
Enthu.ai Enthu.ai 5
Tethr Tethr 5
Awaken Conversations Awaken Conversations 5
VoiceBase VoiceBase 5
Skit Skit 5
Adalte Travel Platform Adalte Travel Platform 4.8
Observe.AI Observe.AI 4.7
CallMiner Eureka CallMiner Eureka 4.7

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