Appointment management makes it easy for organizations to reach out to their customers by enabling them to book meeting with their team at the click of a button. Appointment scheduling allows customers to schedule appointments by booking a time by viewing your published calendar.
Activity management is used to administer the activities assigned to employees in an organization. The data in an activity is a very important source of information for all the employees that are relevant for that information.
Contact history is a perfect way to keep track of all of your contacts with a client, which can be extremely useful in solidifying your relationship with them. So, whether you've sent an email, made or received a phone call, or even sent a letter, this is where you can record it, as it allows you to keep track of all messages while still allowing other people to see it.