Crisp Reviews

They have the best Support Team, responded to me in the shortest time and provide the best service.

It's not perfect but can't complain when they have a decent free plan!

Would love to be able to choose a custom HEX color.

I would say they are the best free option.

We switched from Intercom to Crisp, we're delighted, the team is very nice :)

I couldn't afford the product this month for my non-profit, and I couldn't really afford it last month either. Last month, I asked if I could please get a refund and they sent the refund while keeping functionality going. They didn't have to do that for me. This month, I asked for another payment extension and they didn't seem to really think twice. It's not an expensive product, and in fact the pricing is excellent, I just have fallen on hard times personally and can hardly afford food/shelter, so probably need to table this for now.

Anyway, my point in this review is to say that I won't be in such a low economic position forever, nor for very much longer at all. But every time I have trouble making ends meet in my life, I get to see a lot of companies' true colors. I get to see who has my back, my company's back, and empathy to put it simply. They consider the human in their approach to service, and humans remember that sort of thing (who helped them out when they needed it). In this way, Crisp is among the most generous (and forgiving) of any company my company relies upon for day-to-day operations. They don't do what other companies do and turn off your store to make it look bad to customers, only remove some luxuries from the app. The support is really quick and proactive all the time (don't have to be broke to get good service). They'll reach out if they can tell you need help. If anything goes wrong, they're so prompt to help out it's insane.

The platform IMO is like an order of magnitude more intuitive and well-designed than Intercom or others that seem nice at first, but when you get behind the scenes, is not quite as pleasant an experience as Crisp. Hands down, Crisp has the nicest agent experience, and there are cute little features sprinkled all over. Kudos, will be back as a customer without a doubt. Tysm.

I am thoroughly impressed with Crisp.chat's customer support team for their prompt and ethical conduct. I highly recommend Crisp.chat to any reputable business seeking an efficient and direct online chat channel to assist their customers.

We are using crisp.chat for now over 2 years, it has been a great two years. The service works as you expect. And every month there are new updates. The only downside of Crisp has to be the android app that has some bugs. And It would be great if they would do someting with the feature requests. But besides that, its an awesome livechat with a lot of features that are great!

Edit: 4 > 5 stars (Crisp gets better and better)