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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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72.4%
27.6%
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Ease of Use, Excellent Customer Support, Comprehensive Reporting, Feature Rich
Limited Customization Options, Mobile App Issues, Occasional Bugs, Limited Weekend Support
Overall, Comm100 Live Chat receives positive feedback from users. It is praised for its user-friendly interface, ease of setup, and robust features. Customers appreciate the live chat functionality, customizable chatbots, and comprehensive reporting tools. However, some users have reported occasional technical glitches and limited integration options. Additionally, concerns have been raised regarding the pricing structure and the lack of advanced features such as co-browsing and screen sharing.
AI-Generated from the text of User Reviews
PROS: Comm100 has countless functionalities to pick from, depending on your chat demands. Besides, they always innovate and develop.
CONS: I think it's the lack of skip choices and dark skin will certainly boost the interface.
PROS: The Comm100 staff is a delight to deal with. They are informed, sensitive, artistic, optimistic and ready to dive into data to put the customer first.
CONS: It's hard to find something unlikeable with Comm100. The team is simply awesome. Though I'd prefer it if they had a California office.
PROS: We have used this chat tool for strong seven years. One of the strongest, user-friendly tool that has indispensable features that help maximize the customer experience with our business.
CONS: There's nothing in this platform that I don't like. When you learn the requirements for installation, the operation will be fast and simple.
PROS: I like that it's very simple to set up on our web pages and to have custom keys.
CONS: I wish there's an option to write a username the IP address indicates. It does indicates a name after the chat. However, I often talk to them and never really had a chat with them. It will be nice to know when they're on my website and what pages on my site they go to.
PROS: I really liked the reporting feature of the app as well as the other features such as chat history, rating and code planning.
CONS: You can't get the year-round report. You could only have it split by 3 months.
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