Home/Call Center Software/Bright Pattern vs Genesys PureEngageUpdated on: March 28, 2024

Compare Bright Pattern vs Genesys PureEngage

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Overview

Summary

Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities. ..show more

Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

South San Francisco, California / +1 650 529-4099

Daly City, California / +1.855.257.8219

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Bright Pattern
Others

One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training

Features

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer
View Price Page
Genesys PureEngage
Custom

Features

  • Channels
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Session Routing
  • Session Queuing
  • Concurrent Calling
  • Customization
  • Conversation Archiving
  • Lead Development
  • Knowledge Base
  • Session Summary Notes
  • Administrator Access
  • Reporting & Dashboards
View Price Page

SCREENSHOTS

Bright Pattern Screenshots
View 1 screenshot(s)
Genesys PureEngage Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • MySQL
  • PaySimple
  • Salesforce
  • Zapier
    NA

ALTERNATIVES

Top alternatives to Bright Pattern

Genesys PureEngage
Genesys PureEngage
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo

Top alternatives to Genesys PureEngage

Genesys PureConnect
Genesys PureConnect
VAANI
VAANI
Cordless
Cordless
Salient
Salient
VoiceGenie.AI
VoiceGenie.AI