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Showing 21 - 14 of 126 Products

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Trengo logo
Integrated inbox and robust chat support platform 4.5 Based on 44 Ratings
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What is Trengo and how does it work?

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 98%
  • Reviews 68%
  • Momentum 67%
  • Popularity 89%

Trengo Pricing

  • Free Trial Available

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Deskpro logo
Reliable helpdesk for you with a high level of extensions 3.7 Based on 76 Ratings
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What is Deskpro and how does it work?

Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 72%
  • Momentum 66%
  • Popularity 82%

Deskpro Pricing

  • Free Trial Available
  • Starts at $29.00. Offers Custom plan.

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CommBox logo
An intelligent customer communication centre for live and automated interactions 4.6 Based on 90 Ratings
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What is CommBox and how does it work?

CommBox is a comprehensive customer support and messaging platform that provides businesses with an AI-powered omnichannel solution to communicate with their customers. The platform allows businesses to use channels like WhatsApp, social media, video, voice, SMS and more, as per their requirements from one smart inbox. Users can add all-new customer communication channels besides simultaneously monitoring all of their brand assets and online conversations through a unified view. The platform offers an ultimate inbox and outbox for teams to keep all conversations in one place, besides making SLA compliance, tagging, assignments and routing easy. CommBox is an authentic omnichannel platform that is loaded with futuristic AI capabilities and updated automation features. With this platform, users can shorten and automate a large part of their business process naturally. It also comes with a customer service management facility that consists of an analytics and reporting system. The software allows businesses to monitor every aspect of their communications, optimize their entire workforce and facilitates better decisions.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 70%
  • Momentum 62%
  • Popularity 90%

CommBox Pricing

  • Free Trial Not Available
  • CommBox Offers Custom plan.

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Gladly logo
"Very personalized service" for you and "magic" for your clients 4.9 Based on 37 Ratings
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What is Gladly and how does it work?

Gladly is a customer support platform that sees clients as individuals rather than numbers and enables you to create one everlasting dialogue, enhance agent efficiency, increase income, and lower IT expenses. It assists you transform your customer service division from a charge epicenter to a revenue producer with radically personalized client experiences. With Gladly, you can create a revenue-focused culture within your support staff in order to generate hyper-personalized suggestions and acquire consumers with high buy intent. To enhance CLTV and brand loyalty, you can assign a dedicated team of agents to give concierge-level service to your most valuable clients. You can make it simple to pay on digital communications channels by offering complete credit card transactions and reducing payment friction. You can deepen connections with high-value consumers by routing them to specialized agents who know all there is to know about them, including their preferences and previous purchases, resulting in brand loyalty and long-term relations. You can send proactive messaging to your clients at the appropriate times to avoid losing them before making a deal.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 60%
  • Momentum 69%
  • Popularity 87%

Gladly Pricing

  • Free Trial Not Available
  • Starts at $150.00.

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HubSpot Service Hub logo
Bring Order to Customer Service Chaos 4.3 Based on 1983 Ratings
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What is HubSpot Service Hub and how does it work?

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 75%
  • Momentum 65%
  • Popularity 67%

HubSpot Service Hub Pricing

  • Free Trial Not Available
  • Starts at $45.00. Offers Free-forever plan.

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Mojo Helpdesk logo
Business request tracking made easy 4.4 Based on 320 Ratings
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What is Mojo Helpdesk and how does it work?

Mojo Helpdesk is a comprehensive ticket tracking software, helping out organisations with their various business process monitoring facilities. Brands can depend on the same with their workflow management facilities, including bug fixes, customer & employee requests, maintenance requests and more. It enables organisations to get access to a centralized platform for multiple requests, eliminating the need for spreadsheets and emails. Mojo Helpdesk uses its built-in knowledge base to cut down incoming requests. Tasks such as assigning and prioritizing tickets besides tagging them are made automatic by the software. Further, tracking minor details like customer and employee requests is no longer a tiresome task with Mojo Helpdesk owing to its request centralization feature. The software also promotes seamless customer satisfaction levels with a self-service knowledge base equipped within. Organisations can efficiently manage their assets, maintenance contracts and more with the same. Other notable features include product issue logging, assigning work duties, on-boarding sequence monitoring along with incident report and bug management.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 76%
  • Momentum 63%
  • Popularity 78%

Mojo Helpdesk Pricing

  • Free Trial Available
  • Starts at $12.60. Offers Custom plan.

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

UseResponse logo
All in One Customer Support Software 4 Based on 92 Ratings
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What is UseResponse and how does it work?

UseResponse is a holistic customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can efficiently chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes efficient provisions for help desk and ticketing in a way that helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 98%
  • Reviews 74%
  • Momentum 64%
  • Popularity 76%

UseResponse Pricing

  • Free Trial Available
  • Starts at $1490.00.

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Cayzu Help Desk logo
Handle your customers effortlessly with Cayzu 4.5 Based on 52 Ratings
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What is Cayzu Help Desk and how does it work?

Cayzu Help Desk is an easy-to-use cloud help desk software and incident ticketing system that assists you in handling all of your support requests from a single help desk site. It allows your consumers to interact with you via a variety of channels, including your website, email, social media, and more. Cayzu Help Desk can manage numerous brands and products, each with its own end-user site. It is fully cloud-based and works in any browser, allowing you to assist your clients from anywhere, at any time, by utilising remote resources. Cayzu back-office gives you complete control over your help desk portal, as well as access to real-time reports. It can connect easily with your email, webpages, and social media accounts and lets you create custom content and near real-time analytical data its knowledge bases. It allows you to customise every element of your end-user customer portal and use your own logo colours, as well as your own URL. Furthermore, it allows consumers to file and monitor tickets at any time, and give automatic answers 24*7.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 78%
  • Momentum 60%
  • Popularity 77%

Cayzu Help Desk Pricing

  • Free Trial Available
  • Starts at $4.00.

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Deskero logo
A multi-channel support robust help desk software 4.4 Based on 240 Ratings
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What is Deskero and how does it work?

Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channel as per choice and requirement like via phone, chat, email, social media etc. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero comes with knowledge base feature that facilitates compiling customer queries and structure them into retrievable FAQs. With the escalation feature you can route challenging tickets to in-house experts. Other necessary features include self-service portal and live chat.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 73%
  • Momentum 62%
  • Popularity 80%

Deskero Pricing

  • Free Trial Available
  • Starts at $9.00.

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HappyFox logo
Best help desk ticketing tool for customer support 4.5 Based on 360 Ratings
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What is HappyFox and how does it work?

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 88%
  • Momentum 60%
  • Popularity 64%

HappyFox Pricing

  • Free Trial Available
  • Starts at $29.00.

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Teamwork Desk logo
Help desk tool for effortless customer interaction 4.3 Based on 262 Ratings
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What is Teamwork Desk and how does it work?

Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures faster resolution of ticket. The tool is capable to tackle complex database of customer call reports, queries and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like survey and feedback, self service portal, supports live chat with customers etc. With this smart tool you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not to code anything for using the tool.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 95%
  • Reviews 86%
  • Momentum 63%
  • Popularity 65%

Teamwork Desk Pricing

  • Free Trial Available
  • Starts at $8.50. Offers Custom plan.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Wowdesk logo
Create a WOW customer experience and empower your customer service team. 4.7 Based on 10 Ratings
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What is Wowdesk and how does it work?

WowDesk is a customer support platform that allows small to large businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email, and Skype are all options for contacting support.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 67%
  • Momentum 60%
  • Popularity 78%

Wowdesk Pricing

  • Free Trial Available
  • Starts at $6.00. Offers Free-forever plan.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SherpaDesk logo
Improve your professional services with the help of automation technology 4.5 Based on 144 Ratings
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What is SherpaDesk and how does it work?

SherpaDesk is an advanced helpdesk software that offers comprehensive all rounder support to business houses engaged with IT Management, Education, Accounting and Consulting services. The software creates a detailed combination of business relevant tools such as helpdesk ticketing, analytics, project management, invoicing, easy billing, time tracking and more facilitating enhanced operation. An intuitive and accurate ticketing system makes it easy for organizations to receive, respond and report on an individual support ticket generated by customers in a hassle-free manner. Along with this, the software also helps to keep the projects on track. Business houses will never miss their billable dates with the help of the time tracking feature offered by the particular solution. An asset management tool within SherpaDesk facilitates active integrations with external billing platforms ensuring accurate monitoring of the same. Payments and invoice related transactions can be processed using the billing module of the software. Its data reporting feature enables proper analysis and relevant decision making.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 82%
  • Momentum 67%
  • Popularity 79%

SherpaDesk Pricing

  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Milldesk logo
Enhance your help desk support to the next level 4.7 Based on 6 Ratings
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What is Milldesk and how does it work?

Milldesk, a help desk, and service management solution, is specially designed to enable IT companies and service providers of all sizes, to offer high-class customer support to their clients. Users get to empower their business in real-time, with a variety of essential help desk metrics. The available workflow feature enables enterprises to create, prioritize, and organize multiple business processes in a single place. Moreover, admins can end similar calls at once using the parent link option featured by the software. They can also opt for linking multiple services to their catalog service. Milldesk can be leveraged as a shared service center, enabling users to open up all the business-related problems in a unified location. Thus allowing requests to maintenance staff, IT staff, HRs and other departments. An accurate dashboard offers a detailed overview of the raised tickets and their progress levels as well. Moreover, features like survey, report management, knowledge base, contract management, email templates, access control, digital signature, API integration, are of great help.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 64%
  • Momentum 64%
  • Popularity 83%

Milldesk Pricing

  • Free Trial Available
  • Milldesk Offers Custom plan.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sugester logo
Be on the same page with your customer 4 Based on 4 Ratings
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What is Sugester and how does it work?

Sugester is a powerful and efficient helpdesk software for your business. With Sugester, you can cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. Impress customers with your quick response time. Sugester helps you collect and sort through incoming messages and assign each question to various team members and monitor their resolution, providing top-notch customer support and keeping you on the same page with the customers. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 64%
  • Momentum 64%
  • Popularity 75%

Sugester Pricing

  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Helprace logo
A Help Desk Custom-Tailored to You 4.4 Based on 20 Ratings
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What is Helprace and how does it work?

Helprace is a one stop solution for your organization's helpdesk, feedback community and other customer service needs. Our story goes like this. We've always been a little crazy about customer service and getting businesses to understand their customers better. That's why we came up with Helprace, a cloud-based web app that scales as you grow.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 76%
  • Momentum 60%
  • Popularity 73%

Helprace Pricing

  • Free Trial Available
  • Starts at $9.00.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Dixa logo
Next-gen Conversational Customer Service Software 3.7 Based on 332 Ratings
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What is Dixa and how does it work?

Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an end-to-end holistic platform with a call center, contact center, and a help desk all integrated into a single package. With an advanced routing system, customer support conversations are intelligently offloaded to the right agent and at the right instance. Users can also easily engage across organizations and drive personal conversations with people at the center. Dixa enables communication across various channels such as email, chat, and phone to be unified on a single platform. It also comes with an integrated and full-featured call center and phone system that users can directly run in their browsers. With real-time chats and messages, users can easily connect with their visitors. And the email platform lets them track, prioritize, and aid the queries of their customers.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 97%
  • Reviews 72%
  • Momentum 60%
  • Popularity 82%

Dixa Pricing

  • Free Trial Available
  • Starts at $39.00. Offers Custom plan.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

BoldDesk logo
Improve customer happiness by streamlining your support operations Write a Review
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What is BoldDesk and how does it work?

BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 98%
  • Reviews 60%
  • Momentum 70%
  • Popularity 73%

BoldDesk Pricing

  • Free Trial Available
  • Starts at $8.00.

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

OTRS logo
Enhance customer satisfaction levels with OTRS 4.1 Based on 90 Ratings
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What is OTRS and how does it work?

OTRS is a comprehensive service management software that helps businesses improve their customer service quality in an efficient manner. With this software, users can quickly channelise and prioritise the received requests from individual customers and get those fulfilled within time. The software also lets customers get a clear overview of how long it will take for companies to resolve their problems by checking on ticket wise statuses. OTRS lets companies’ employees and teams balance their workload and deliver high-quality service on time. It comes with customised templates that can be used to deliver accurate answers in real-time. In addition, the software can also be used to improve self-service support by adding complete and up-to-date FAQs as well as chat functions within integrated video guides. Automated reports generated by the software helps businesses to get a clear overview of monitoring the request processing time and enhance their service quality levels accordingly. Moreover, OTRS also helps to reduce service delivery errors by making sure that the agents have included all the important information within the solution email.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 97%
  • Reviews 77%
  • Momentum 63%
  • Popularity 83%

OTRS Pricing

  • Free Trial Not Available
  • OTRS Offers Custom plan.

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Helpy logo
Customer support software 3.8 Based on 4 Ratings
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What is Helpy and how does it work?

Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Designed for single-tenant private cloud deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep data private and secure. Helpy works across all devices, allowing your team to deliver great support everywhere and anywhere. Helpy connects to your incoming support email addresses, converting each message into a ticket that can be assigned agents, teams, and tracked by status throughout its' life.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 64%
  • Momentum 68%
  • Popularity 77%

Helpy Pricing

  • Free Trial Available
  • Starts at $15.00. Offers Custom plan.

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