OTRS Pricing: Cost and Pricing plans

OTRS Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
71% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 23% offer a Freemium Model Allows users to access basic features at no cost..

OTRS Custom

Features

Business Process Management
Communication
Information Management
Integration
Reporting
Security

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Disclaimer: The pricing details were last updated on 15/10/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

OTRS FAQs

How much does OTRS cost?

OTRS provides a custom pricing for their software.

Learn more about OTRS pricing.

Does OTRS offer a free plan?

No, OTRS does not offer a free plan.

Learn more about OTRS pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare OTRS Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
OTRS	-	-	-		OTRS Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
osTicket	12	per month	-	-	osTicket Pricing
Jira Service Desk	23.8	per month	per user	+	Jira Service Desk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
Rhino Support	14.97	per month	-	+	Rhino Support Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Sitehelpdesk	-	-	-	+	Sitehelpdesk Pricing
ServiceNow Customer Service Management	-	-	-	-	ServiceNow Customer Service Management Pricing
SmarterTrack	20	per month	per user	+	SmarterTrack Pricing

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OTRS Alternatives

View All OTRS Alternatives

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Freshdesk Redefining Your Customer Support read more

4.5 3,988 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Zoho Desk Industry’S First Context-Aware Help Desk Application read more

4.6 6,390 user ratings

Visit Website

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.4 73 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

osTicket Manage tickets with ease read more

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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jira Service Desk Provide excellent service experiences to valuable clients for long ... read more

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk Utilise web-based help-desk software to improve customer service read more

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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rhino Support Web Based Help Desk Management Software read more

4.5 11 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk Improve customer happiness by streamlining your support operations read more

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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OTRS Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Document Storage

Helps in storing the documents electronically and in a systematic way

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

OTRS Integrations

Jira Product Management Software

OTRS Pricing

Pricing Insights for Help Desk Software

OTRS FAQs

Compare OTRS Pricing Against Competitors

Free Software Alternatives to OTRS

OTRS Alternatives

OTRS Features

Help Desk Features

OTRS Integrations

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