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About Pulsedesk

Deep Dive with Clara AI

Introducing Pulsedesk – the revolutionary helpdesk system that will revolutionize how to manage customer requests! With Pulsedesk, can now efficiently collect, manage and analyze customer requests from all channels with a single ‘window’. Streamline the workflows and save valuable time by having a unified view of customer requests while being able to respond quickly with precision. This one-of-a-kind helpdesk system is designed to meet the needs of professionals who want to stay ahead of their customers’ needs. Pulsedesk offers an unbeatable combination of effortless setup along with robust features such as comprehensive reporting, customer segmentation and advanced filters. Its intuitive user interface makes it easy to use and its understanding of incoming tickets ensures that no request goes unanswered or overlooked. Plus, its seamless integration with the most popular solutions guarantee that all requests are handled quickly and accurately every time. Try it today and experience the power of universal helpdesks at the fingertips!

Screenshots & Videos

Pricing

Free Trial Available
Starts at $8.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

60%
Momentum

60%
Popularity

62%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Online

Pulsedesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Pulsedesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Cloud SaaS $8.00 $8.00 per user / month

$30 Per 3 Months ($10 per User per Month)

$54 per 6 months ($9 per User per Month)

$96 per Year ($8 per User per Month)

Features

Unlimited tickets from different channels
Unlimited automations and workflows
SLA management & business hours
Ticket assignment by load balancing
Reporting and analytics
Knowledge base and client portal
Live chat
Satisfaction survey
Custom ticket fields & status
Mobile app and more

Start Free Trial

Оn-premise $8,000.00 $8,000.00 per year

Features

Unlimited number of users: From $8000 for 12 months
Technical support and software updates: From $3500 for 12 months
Additional services and refinement (Custom)

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Pulsedesk Pricing

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Pulsedesk FAQs

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.