SeQure Internal Employee Helpdesk Software

About SeQure Internal Employee Helpdesk Software

SeQure Internal Employee Helpdesk is the first of its kind offering a seamless experience of managing the employee's concerns and requests in a much collaborative way. It got the lightest UI ever possible which allows anyone to scan a QR code/ asset label to raise IT /Non-IT requests internally in 30seconds and track the progress.

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Pricing

Free Trial Available
Starts at $19.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

60%
Momentum

60%
Popularity

61%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

SeQure Internal Employee Helpdesk Software Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

SeQure Internal Employee Helpdesk Software Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Standard $19.00 $29.00 per month

Per Location

Features

No. of Tickets you can create: 1000
No. of Categories you can add: 2
Kanban view
Intelligent Ticket Assignment
Service verticals and Sub-categories: 2
Multiple user Assigning
Automated workflows with SLA
Reopen a ticket
Notifications - SMS, Email & Push: Email and push by default SMS supports integration
Ticket Priorities
Quick action filters
Restrict user access based on roles
Scenario Automation
Team colloboration
Detailed Audit logs
Skills-based routing
Mulitiple Department Managment
Mulitple Level SLA's & escalations
SLA based on business hours
SLA based on branch location
Private Notes
Build in live chat
Curated Department wise Report

Professional $29.00 $39.00 per month

Per Location

Features

Includes features of Standard plan, plus
No. of Tickets you can create: 4000
No. of Categories you can add: 5
Service verticals and Sub-categories: 5
Vendor Tagging
Time Tracking
Feedback Mechanism
Process Automation

Enterprise Custom

Features

Includes features of Professional pla, plus
No. of Tickets you can create: Unlimited
No. of Categories you can add: Unlimited
Service verticals and Sub-categories: Unlimited
Location tagging
CRM Integrations
Single Sign On
Product training
Auto ticket allocation to external vendors

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 21/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SeQure Internal Employee Helpdesk Software Pricing.