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Updated on: October 5, 2022
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Alemba Service Manager IT Service Management tool

Alemba Service Manager Alternatives and Competitors

(39 Alternatives found)
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Top 5 Alemba Service Manager Alternatives

Freshservice

Freshservice is an cloud-based service desk and IT service management (ITSM) solution helping 40000 businesses worldwide
(1,446 Ratings)

Freshservice pricing: Starts at $19.0.

What is Freshservice and how does it work?

Freshservice is an online IT Service Management solution. The tool puts a refreshing user experience on top of powerful ticketing & asset management capabilities like auto-discovery of new resources, powerful configuration management, enhanced impact analysis, ITIL, Knowledge Management

Freshservice Alternatives
ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

Flexible software to empower IT help desk
(349 Ratings)

ManageEngine ServiceDesk Plus pricing: ManageEngine ServiceDesk Plus Offers Custom plan.

What is ManageEngine ServiceDesk Plus and how does it work?

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. show more

ManageEngine ServiceDesk Plus Alternatives
SolarWinds Service Desk - Service Desk Software

SolarWinds Service Desk

An IT service management (ITSM) solution
(819 Ratings)

SolarWinds Service Desk pricing: Starts at $19.0.

What is SolarWinds Service Desk and how does it work?

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal. show more

SolarWinds Service Desk Alternatives
Jira Service Desk - Service Desk Software

Jira Service Desk

Provide excellent service experiences to valuable clients for long term retention
(1,181 Ratings)

Jira Service Desk pricing: Starts at $10.0. Offers Free-forever plan.

What is Jira Service Desk and how does it work?

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software. show more

Jira Service Desk Alternatives
IBM Control Desk - Service Desk Software

IBM Control Desk

Manage your business with the best service desk features
(15 Ratings)

IBM Control Desk pricing: IBM Control Desk Offers Custom plan.

What is IBM Control Desk and how does it work?

IBM Control Desk is an IT service management software for those companies who want to simplify the support of their users and infrastructures. The solution helps with cost reduction and customer satisfaction enhancement functionalities through automated service, self-service management and best practice-based integrated service desk features. IBM Control Desk comes with a Service Catalog and Enterprise App Store through which customers can select services available to them. They can also deploy the approved software with their devices without taking help from the IT staff. Further, with inbuilt automation capabilities, visibility into assets, problem management and integrated knowledge, IBM Control Desk lets IT practitioners avail benefits in their complex processes. IBM Control Desk helps companies to reduce their business risk through automated change procedures and advanced impact analysis. It ensures the integrity of the multi-cloud environment and existing infrastructures. The software offers a complete view of their IT environments that supports business-critical applications seamlessly. show more

IBM Control Desk Alternatives

Products Similar to Alemba Service Manager

Symantec ServiceDesk - Service Desk Software

Symantec ServiceDesk

An accurate service desk solution to manage your every workflow
(14 Ratings)

Symantec ServiceDesk pricing: Symantec ServiceDesk Offers Custom plan.

What is Symantec ServiceDesk and how does it work?

Symantec ServiceDesk is a futuristic service desk software that helps companies with automated incident response and quick problem solutions. It provides effective remediation for customer incidents, essentially managed changes and systematic problems. The software can be installed and configured quickly with the help of its wizard-driven user interface. It can be easily integrated with IT Management Suite, enabling users to reduce service interruptions, correct systematic issues, accelerate service restorations and reduce downtime. Symantec ServiceDesk delivers solutions that come with the capabilities of AIOps, DevOps and Business Management in one unified portal. Its Broadcom wireline solutions help users overcome technical challenges present at various levels of network infrastructure. In the case of data centre solutions, users get help in maximizing their uptime and server speed. The software protects digital infrastructure and data from various security threats coming at different levels. Companies get access to appropriate solutions regarding connectivity, performance, scalability and manageability issues that are essential for data-intensive applications running on either web or cloud. show more

Symantec ServiceDesk Alternatives
GLPI - Service Desk Software

GLPI

Open source service management software
(0 Ratings)

GLPI pricing: GLPI Offers Free-forever plan.

What is GLPI and how does it work?

GLPI is a leading Service Management solution which offers Helpdesk, CMDB, Asset Management, Project Management on one platform. It provides key features like CMDB, Helpdesk, Financial Management, Project Management, Administration, and Configuration. GLPI can be use from small to very large organizations. show more

GLPI Alternatives
Micro Focus Service Manager - Service Desk Software

Micro Focus Service Manager

Service desk solution powered with machine learning and analytics
(44 Ratings)

Micro Focus Service Manager pricing: Micro Focus Service Manager Offers Custom plan.

What is Micro Focus Service Manager and how does it work?

Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production. show more

Micro Focus Service Manager Alternatives
Ivanti Service Manager - Service Desk Software

Ivanti Service Manager

Improve your IT service delivery
(207 Ratings)

Ivanti Service Manager pricing: Ivanti Service Manager Offers Custom plan.

What is Ivanti Service Manager and how does it work?

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features. show more

Ivanti Service Manager Alternatives
BMC Helix ITSM - Service Desk Software

BMC Helix ITSM

Transform ITSM principles into more useful services that your business needs
(573 Ratings)

BMC Helix ITSM pricing: BMC Helix ITSM Offers Custom plan.

What is BMC Helix ITSM and how does it work?

BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard. show more

BMC Helix ITSM Alternatives
EV Service Manager - Service Desk Software

EV Service Manager

An intuitive IT service management portal for your everchanging business needs
(84 Ratings)

EV Service Manager pricing: EV Service Manager Offers Custom plan.

What is EV Service Manager and how does it work?

EV Service Manager is an online IT service management software providing access to a powerful, versatile and easy to manage interface. The platform is compatible with the most complex requirements, besides offering access to a modern way of simplicity, mobility and agility, which enhances productivity by 30% and reduces incurred cost by 50%. Organisations can depend on the particular’s PinkVerified processes to get their IT maturity improved. Also, admins can integrate external portals, third party apps and dashboards within the software to deliver a comprehensive user experience to their IT staff. Included Evie tool offers accurate guidance through smart automation, execution commands, appropriate filters and detailed searches. Further, companies can also depend on the inbuilt graphical designer, robust business tools, 400+ out of the box wizards and tax schedulers to get complex processes streamlined into automated actions. Detailed reports made available by EV Service Manager helps with trend monitoring and easy decision making. Other essential features include asset lifecycle management, SSAE-18 audited processes, out of the box API connectors and a plethora of smart tools helping out with asset, demand, capacity, service catalogue and availability monitoring. show more

EV Service Manager Alternatives
Track-It - Service Desk Software

Track-It

More than just help desk software
(93 Ratings)

Track-It pricing: Track-It Offers Custom plan.

What is Track-It and how does it work?

Track-It! is the best help desk software and asset management system for small to medium-sized businesses. Over 50,000 customer sites worldwide have installed a Track-It! helpdesk. Out of the box, Track-It! includes everything you need to improve your help desk and IT asset management operations today. Track-It! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful suite of integrated IT management features at an affordable price. show more

Track-It Alternatives
HappyFox Assist AI - Service Desk Software

HappyFox Assist AI

Powerful AI and Conversational Ticketing Software
(0 Ratings)

HappyFox Assist AI pricing: HappyFox Assist AI Offers Custom plan.

What is HappyFox Assist AI and how does it work?

Assist AI brings the power of AI and Conversational Ticketing to your IT Support, HR, and Ops channels on Slack and Microsoft Teams. Empower your employees with self-service, reduce ticket volume, increase agent productivity and employee engagement.

HappyFox Assist AI Alternatives
Vorex - Service Desk Software

Vorex

Your one place to manage IT services tickets and requests
(31 Ratings)

Vorex pricing: Vorex Offers Custom plan.

What is Vorex and how does it work?

Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up the resolution of IT services by 40%. The software allows technicians to work efficiently and seamlessly with advanced tools and find information quickly, whenever needed. It helps users to spend more time on solving customers’ problems and less time tracking tickets. Further, Vorex allows companies to manage their IT projects and staff effectively besides accessing reports in real-time about project status. The solution also improves forecasting with its project management capabilities. An interactive dashboard within the same displays real-time information on the status and progress of tickets. Companies can easily create custom reports to gain insights into their operations and make better business decisions. show more

Vorex Alternatives
Service Creatio - Service Desk Software

Service Creatio

Manage customer experience by delivering what they want
(9 Ratings)

Service Creatio pricing: Starts at $45.0.

What is Service Creatio and how does it work?

Service Creatio is a comprehensive service management platform that enables companies to accelerate their service delivery processes. The platform enhances customer experience with the best solutions to meet the demand of individual customers. It provides a variety of relevant information that is required to know everything about customers and helps to collaborate with them at every touchpoint present in the service cycle. Service Creatio brings all communication channels in one place for a seamless customer experience. Users can personalize their communication channels and connect with customers through messengers, phone, email or self-service portals. Moreover, Service Creatio’s inbuilt tools help companies in improving the efficiency levels of their contact centre. With its intelligent tools and low-code capabilities, the platform facilitates all contact centre processes. It can also manage complex ITSM processes by applying the best methods of the ITIL framework. Companies get to boost their service efficiency through a process-centric UX and incorporate intelligence to simplify routing and case classification. show more

Service Creatio Alternatives
Halo Service Desk - Service Desk Software

Halo Service Desk

All in one service delivery solution for every business
(24 Ratings)

Halo Service Desk pricing: Starts at $40.0.

What is Halo Service Desk and how does it work?

Halo Service Desk is an intuitive service desk software that enables companies to standardize and run their various processes from a single place. It centralizes the entire company under an all-inclusive cloud platform and allows teams to monitor their progress in a shared view. Halo Service Desk offers a single place to all team members so that they can work together and gain visibility across their work. Users can track their ongoing tasks, audit their processes securely, prioritize and focus on important work and make team members accountable for their assigned work. Further, Halo Service Desk also facilitates easy interaction, helping companies to deliver seamless service through a system designed for omnichannel service distribution. Marketers can create and send personalized emails and also connect with their customers through live chat or phone. The software has a simple, fast and completely configurable system that can be tailored according to the needs of users. It makes the customer service team more flexible and keeps customers happy. show more

Halo Service Desk Alternatives
atSpoke - Service Desk Software

atSpoke

The number 1 Identity Platform for you is here
(79 Ratings)

atSpoke pricing: Starts at $5.0. Offers Custom plan.

What is atSpoke and how does it work?

atSpoke, now acquired by Okta is an identity platform that enables you to take your customer and employee creativity to the next level with industry-leading identity and access management services. It makes registration and login for your apps as simple as possible, all while protecting and empowering your partners, workers, and contractors. With the Okta Integration Network, you can securely embrace and automate any technology from cloud to ground. It offers secure cloud single sign-on, ideally suited to security, IT, and user purposes. With Okta, you get access controls for servers that are as flexible as your multi-cloud system and all of your devices, groups, and users can be found in one place. With Okta’s powerful user authentication, you can create safe, seamless consumer experiences. It provides secure and intelligent access to satisfy your employees and consumers. You can manage, store, and collect user profile data at scale, and remove the friction from your connections with vendors, partners, and customers. Additionally, with easy-to-implement automation, you can manage provisioning like a pro using Okta. show more

atSpoke Alternatives
Electric - Service Desk Software

Electric

IT powers hybrid work
(82 Ratings)

Electric pricing: Electric Offers Custom plan.

What is Electric and how does it work?

From response to resolution, our chat-based support puts the 'help' back in helpdesk. We understand that your end users don't just need answers, they need answers on demand. That's why we guarantee that you'll hear back from one of our IT experts within 10 minutes every single time. With a team that manages network, application, and device-level security, breaches are a thing of the past. We provide best-practice recommendations and security management that keeps your data protected. show more

Electric Alternatives
Incident IQ - Service Desk Software

Incident IQ

For K-12 asset management and service solution
(91 Ratings)

Incident IQ pricing: Incident IQ Offers Custom plan.

What is Incident IQ and how does it work?

Incident IQ is a service management platform designed for K-12 schools that helps them with asset management, facilities maintenance solutions, help ticketing and more. The platform includes various features that help users easily manage their multiple business processes. iiQ Assets, the platform provides schools with the technology to deploy, collect, manage and audit their assets. iiQ Ticketing comes with enterprise-class tools that are specially built for schools through which they can easily route, submit and work tickets easily. The software also includes simple help submission for students and teachers, detailed analytics for administrators and powerful workflows for the support teams. With Incident IQ, IT teams get information-rich tickets by default, without conducting rigorous searches for them. This helps to automatically populate requests along with the relevant data. Users can integrate asset data into the platform to enable support teams to receive richer help requests. The platform also helps leaders by providing them with insights into the educational technology’s performance. show more

Incident IQ Alternatives
TechExcel ServiceWise - Service Desk Software

TechExcel ServiceWise

Service Desk Ticketing System
(0 Ratings)

TechExcel ServiceWise pricing: TechExcel ServiceWise Offers Custom plan.

What is TechExcel ServiceWise and how does it work?

TechExcel provides an extremely versatile and customizable service desk ticketing system. Implement ITIL and other IT processes using ServiceWise, the premier service tickets software. It has smart features like Ticketing, Workflow, Events & Tasks, Self service and much more. It is suitable for all size of organizations. show more

TechExcel ServiceWise Alternatives
Back - Service Desk Software

Back

Managing Internal Operations Made Simple
(2 Ratings)

Back pricing: Back Offers Custom plan.

What is Back and how does it work?

Back software is a platform used to optimize the employee experience with policies, processes, and communication. Collaborate with your team in a unified workspace with prioritize tasks and track requests across teams. Monitor the document workflows and generate reports to track service levels with trends. Small, Medium companies make use of the software. show more

Back Alternatives
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