mHelpDesk provides a proven system that tracks every service and work order from start to finish. It organizes tasks, client notes, service details, and billing information neatly into one unified system. It’s all designed to support you in delivering the best possible service to your clients.
| Support | Business Hours Online | Customer Type | Individuals Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Fairfax, Virginia / 888-558-6275 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Field Service Management Software |
Disclaimer: The pricing details were last updated on 07/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
mHelpDesk is Field Service Management Software. mHelpDesk offers the following functionalities:
Learn more about mHelpDesk features.
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Yes, mHelpDesk provides API.
Ease of use, tailored categories and custom reporting
Not much to dislike, program is efficient and effective
I have multiple division using this software Maintenace, IT, Transportation and Programs and all have found it to be efficient and effective.
Instant notifications, staff can update easily and great reporting
What are the best aspects of this product?
This app proves to be worthwhile especially when demands are high. It makes our workflow smooth-running. All users are able to enter jobs simultaneously. Calendars are also visible to everyone involved in the process. This helps in preventing miscommunication among us users.
What aspects are problematic or could work better?
Maps can be improved in order to enable calculations of route distances and the integration of Excel spreadsheets.
What specific problems in your company were solved by this product?
MHelpDesk made streamlining our process possible, thereby saving us a lot of time. We schedule employees, manage jobs, and plan routes — all with ease — using this app.
Are you a current user of this product?
Yes
What are the best aspects of this product?
Information can be made more accessible to the right people with mHelpDesk. Communication within our team has improved since we started using this app. The errors we encounter in manual data entry also lessened.
What aspects are problematic or could work better?
I haven’t encountered any issue while using this software so far.
What specific problems in your company were solved by this product?
MHelpDesk is a big help to us when it comes to managing our invoices and scheduling our billing. The billing process is fast and convenient with this app. We also get to keep a record of our billing history here. Overall, it helps us keep our finances in check.
Are you a current user of this product?
No
What are the best aspects of this product?
Job and time management is made easier with MHelpDesk. It allows for better tracking of jobs and more organized scheduling with its calendar feature.
What aspects are problematic or could work better?
The maps feature would be better suited for our job if we can measure route distances with it and upload excel spreadsheets. It would be nice if they can also make it more interactive in the future.
What specific problems in your company were solved by this product?
MHelpDesk has become part of everyday work. We use it to schedule technicians, enter orders, and download jobs. Using this has been very advantageous for us so far as jobs are visible on both calendar and map. It has made our work more efficient.
Are you a current user of this product?
Yes
What are the best aspects of this product?
This app has been useful for keeping the work hours of our employees in sync. Its maps and calendars features make setting appointments easier for us. MHelpDesk enables us to collaborate with each other better.
What aspects are problematic or could work better?
We would like mHelpDesk better if the integration of Excel spreadsheets will be made possible. Additional capabilities may also be added to its maps feature in order to allow for measuring distance between workplaces.
What specific problems in your company were solved by this product?
MHelpDesk has helped us become more efficient in every step of our work process — from managing orders to planning routes, to scheduling jobs.
Are you a current user of this product?
Yes
Tiffany from mHelpDesk answered me all the questions I had nicely with details. She has excellent customer service!
What are the best aspects of this product?
I adore the easiness of entering data into this system, the same as the simplified navigation. Prior to discovering MHelpDesk, my techs would send their tickets to the managers, who spent hours entering each separately, and sent them to the accountants who had to transfer the data to QuickBooks. Painful, doesn't it sound so? The hassle is not far in the past, and time is no longer an issue. It is easy to do your job when you know where every of your files is.
What aspects are problematic or could work better?
So far, my experience has been nothing but wonderful. There is no problem I could think of.
What specific problems in your company were solved by this product?
We've streamlined data entry to the extent of focusing on more important tasks, and that was what we originally wanted. We are absolutely satisfied!
Are you a current user of this product?
Yes
What are the best aspects of this product?
Starting up a personal business brought more responsibilities than I expected-all of a sudden, I had to deal with tones of invoices, bills, job tickets, and scheduling, and I felt completely lost doing all of those by hand. MhelpDesk relieved me from stress and made my life so much easier! I'm no longer fighting against mountains of documents, and I'm never late finding the exact file I need at that moment. I am so, so thankful!
What aspects are problematic or could work better?
Without exaggerating, this program is awesome! There isn’t such thing I would criticize about it!
What specific problems in your company were solved by this product?
As I said, dealing with lots of bills, invoices, schedules, and job tickets. I have everything at the reach of my fingertips, organized in a way which assures me I will never lose track of my work.
Are you a current user of this product?
Yes
I love how helpdesk helps automate so many processes.
Some things are a bit complicated to set up.
mHelpdesk is the best software, all others have failed our company.
We are able to automate alot of processes we used to have to pay someone for.
It is a great platform that helps you in diminishing the data entry that is done twice to avoid any fault work or any wastage. Helps the information to be made visible to owners.and technicians to avoid miscommunication.
I like this software so no trouble with it yet, it is very good in use.
This software consists of an instant support which helps you in minutes solves your issues and problems at every step of the way while using it. As the name suggests,it is very useful and good tool for use which is also user friendly and saves your time.
This platform helps you in tracking your unpaid invoices and assists you in paying them on time. Thus assist you in good billing and its maintenance. Keeps your budget in view and earnings on point. You can get instant billing and keep your check by this tool.
