mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians.
| Support | Business Hours Online | Customer Type | Individuals Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Fairfax, Virginia / 888-558-6275 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Field Service Management Software |
Disclaimer: The pricing details were last updated on 07/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about mHelpDesk pricing.
mHelpDesk is Field Service Management Software. mHelpDesk offers the following functionalities:
Learn more about mHelpDesk features.
Here`s a list of the best alternatives for mHelpDesk:
Yes, mHelpDesk provides API.
What do you like best?
Ease of use, tailored categories and custom reporting
What do you dislike?Not much to dislike, program is efficient and effective
Recommendations to others considering the product:I have multiple division using this software Maintenace, IT, Transportation and Programs and all have found it to be efficient and effective.
What problems are you solving with the product? What benefits have you realized?Instant notifications, staff can update easily and great reporting
PROS & CONS
What are the best aspects of this product?
This app proves to be worthwhile especially when demands are high. It makes our workflow smooth-running. All users are able to enter jobs simultaneously. Calendars are also visible to everyone involved in the process. This helps in preventing miscommunication among us users.
What aspects are problematic or could work better?
Maps can be improved in order to enable calculations of route distances and the integration of Excel spreadsheets.
What specific problems in your company were solved by this product?
MHelpDesk made streamlining our process possible, thereby saving us a lot of time. We schedule employees, manage jobs, and plan routes — all with ease — using this app.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
Information can be made more accessible to the right people with mHelpDesk. Communication within our team has improved since we started using this app. The errors we encounter in manual data entry also lessened.
What aspects are problematic or could work better?
I haven’t encountered any issue while using this software so far.
What specific problems in your company were solved by this product?
MHelpDesk is a big help to us when it comes to managing our invoices and scheduling our billing. The billing process is fast and convenient with this app. We also get to keep a record of our billing history here. Overall, it helps us keep our finances in check.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
Job and time management is made easier with MHelpDesk. It allows for better tracking of jobs and more organized scheduling with its calendar feature.
What aspects are problematic or could work better?
The maps feature would be better suited for our job if we can measure route distances with it and upload excel spreadsheets. It would be nice if they can also make it more interactive in the future.
What specific problems in your company were solved by this product?
MHelpDesk has become part of everyday work. We use it to schedule technicians, enter orders, and download jobs. Using this has been very advantageous for us so far as jobs are visible on both calendar and map. It has made our work more efficient.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
This app has been useful for keeping the work hours of our employees in sync. Its maps and calendars features make setting appointments easier for us. MHelpDesk enables us to collaborate with each other better.
What aspects are problematic or could work better?
We would like mHelpDesk better if the integration of Excel spreadsheets will be made possible. Additional capabilities may also be added to its maps feature in order to allow for measuring distance between workplaces.
What specific problems in your company were solved by this product?
MHelpDesk has helped us become more efficient in every step of our work process — from managing orders to planning routes, to scheduling jobs.
Are you a current user of this product?
Yes
Tiffany from mHelpDesk answered me all the questions I had nicely with details. She has excellent customer service!
PROS & CONS
What are the best aspects of this product?
I adore the easiness of entering data into this system, the same as the simplified navigation. Prior to discovering MHelpDesk, my techs would send their tickets to the managers, who spent hours entering each separately, and sent them to the accountants who had to transfer the data to QuickBooks. Painful, doesn't it sound so? The hassle is not far in the past, and time is no longer an issue. It is easy to do your job when you know where every of your files is.
What aspects are problematic or could work better?
So far, my experience has been nothing but wonderful. There is no problem I could think of.
What specific problems in your company were solved by this product?
We've streamlined data entry to the extent of focusing on more important tasks, and that was what we originally wanted. We are absolutely satisfied!
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
Starting up a personal business brought more responsibilities than I expected-all of a sudden, I had to deal with tones of invoices, bills, job tickets, and scheduling, and I felt completely lost doing all of those by hand. MhelpDesk relieved me from stress and made my life so much easier! I'm no longer fighting against mountains of documents, and I'm never late finding the exact file I need at that moment. I am so, so thankful!
What aspects are problematic or could work better?
Without exaggerating, this program is awesome! There isn’t such thing I would criticize about it!
What specific problems in your company were solved by this product?
As I said, dealing with lots of bills, invoices, schedules, and job tickets. I have everything at the reach of my fingertips, organized in a way which assures me I will never lose track of my work.
Are you a current user of this product?
Yes
What do you like best?
I love how helpdesk helps automate so many processes.
What do you dislike?Some things are a bit complicated to set up.
Recommendations to others considering the product:mHelpdesk is the best software, all others have failed our company.
What problems are you solving with the product? What benefits have you realized?We are able to automate alot of processes we used to have to pay someone for.
What do you like best?
It is a great platform that helps you in diminishing the data entry that is done twice to avoid any fault work or any wastage. Helps the information to be made visible to owners.and technicians to avoid miscommunication.
What do you dislike?I like this software so no trouble with it yet, it is very good in use.
Recommendations to others considering the product:This software consists of an instant support which helps you in minutes solves your issues and problems at every step of the way while using it. As the name suggests,it is very useful and good tool for use which is also user friendly and saves your time.
What problems are you solving with the product? What benefits have you realized?This platform helps you in tracking your unpaid invoices and assists you in paying them on time. Thus assist you in good billing and its maintenance. Keeps your budget in view and earnings on point. You can get instant billing and keep your check by this tool.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
