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About mHelpDesk

mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    88%
  • Momentum
    63%
  • Popularity
    88%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Individuals

API Support

  • Available

Modes of Support

  • Business Hours, Online

mHelpDesk Awards

Fastest Growing
# 10 Fastest Growing Field Service Management Software
Q4 2019
Most Popular Software
# 3 Most Popular Software Field Service Management Software
Q4 2019
Most Searched Software
# 5 Most Searched Software Field Service Management Software
Q4 2019

mHelpDesk Features

Field Service Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%

Reporting

Sends instant status reports about the task with customer feedback

Real-time Job Tracking

Allows you to view your workforce in real time and improve strategy

Job Scheduling

Helps in allocating jobs to the right person at the right time

Digital Signature

A facility to capture digital signature in a secure format

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Claims Management

Helps to organize and keeping track of insurance claims and as such claims made by patients.

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

Offline Reporting

Helps you to save the data offline and synchronize as soon the device connects to the internet

Analytics (Workforce)

Helps you track and analyse the performance of the workforce

Route Optimization

Determines the cost efficient route to perform the order

Compliance Management

Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed

Attendance Management

Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime

Document Management

Ability to store and manage various information and documents in electronic format.

mHelpDesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

mHelpDesk Custom

Features

  • Work Orders
  • Scheduling
  • Estimates
  • Invoices
  • Payment Processing
  • Lead Management
  • Inventory Management
  • Equipment Tracking
  • Team Management
  • Maps and Geo Tracking
  • Custom Reporting
  • QuickBooks Integration

Disclaimer: The pricing details were last updated on 07/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about mHelpDesk Pricing.

mHelpDesk Alternatives

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mHelpDesk Reviews

User Rating

4.3/5 (Based on 1,193 Ratings)

Ratings Distribution

  • Excellent

    59.1%
  • Very Good

    24.1%
  • Average

    7.2%
  • Poor

    3.4%
  • Terrible

    6.2%

Do You Use mHelpDesk?

Write a Review

Review Summary

Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility.

Pros

  • Easy to use interface and intuitive design, making it accessible to users of all skill levels.
  • Robust customer support, with helpful and responsive representatives available through multiple channels.
  • Seamless integration with other business applications and tools, enabling streamlined workflows.

Cons

  • Limited customization options for reports, which may not meet the specific needs of all businesses.
  • Occasional performance issues and glitches, causing delays and disruptions in the ticketing process.
  • Need for additional training and onboarding resources to fully utilize all features effectively.

MHelpDesk User Reviews

AI-Generated from the text of User Reviews

Videos on mHelpDesk

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Multi-Location In...

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Create an estimate

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Tracking Your Inv...

mHelpDesk FAQs

What is mHelpDesk used for?

mHelpDesk is Field Service Management Software. mHelpDesk offers the following functionalities:

  • Reporting
  • Real-time Job Tracking
  • Job Scheduling
  • Digital Signature
  • Inventory Management
  • Claims Management
  • Billing and Invoicing

Learn more about mHelpDesk features.

What are the top alternatives for mHelpDesk?

Here`s a list of the best alternatives for mHelpDesk:

Does mHelpDesk provide API?

Yes, mHelpDesk provides API.

mHelpDesk Contact

Vendor Details

Fairfax, Virginia Founded : 2009

Contact Details

888-558-6275

https://www.mhelpdesk.com/

Social Media Handles

Grid Report for mHelpDesk

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mHelpDesk Integrations

WordPress
WordPress Website Builder Software
PayPal
PayPal Payment Gateway Software
Google Analytics
Google Analytics Web Analytics Software
Quickbooks
Quickbooks Accounting Software
MailChimp
MailChimp Email Marketing Software

Disclaimer

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