NextPhone

About NextPhone

Deep Dive with Clara AI

NextPhone is an AI-powered answering service that picks up business calls 24/7, answers customer questions, qualifies leads, and books appointments directly into your calendar. Trained on your website's content, it knows your services, pricing, and booking policies. Handles up to 20 simultaneous calls in 20+ languages. Integrates with 100+ tools including Google Calendar, HubSpot, Salesforce, ServiceTitan, Housecall Pro, and Zapier. Features include call recording, voicemail-to-text, SMS follow-up, spam filtering, and instant call transfers. $199/month flat — unlimited calls with no per-minute fees. 7-day free trial. Built for HVAC, plumbing, legal, dental, contractors, and other service businesses.

Pricing

Free Trial Available
Offers Free-forever and Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Not available

Organization Types Supported

Not available

API Support

Modes of Support

Not available

NextPhone Features

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Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Inbound Call Tracking Features

Call Monitoring

Allows you listen to all inbound and outbound calls.

Attribution

Track and allocate credit to touchpoints throughout the conversion journey.

Call Transcripts

Transforms call audio into easily searchable transcripts

Call Metadata

Captures caller details, time, campaign source, and device

Call Routing

Directs calls to the appropriate agent or department

Dynamic Number Insertion (DNI)

Assigns unique phone numbers to campaigns/channels to track calls.

Security and Privacy Compliance

Ensures accessibility solutions comply with GDPR, HIPAA, and SOC 2 standards.

Call Recording

Facility to record calls with a set of conditions and compliance

Analytics

Allows integration with other analytical tools or has it inbuilt

Dashboard

A digital insight of reports and other workings on a single screen

NextPhone Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pro Free

For businesses getting started.

Unlimited calls, 24/7
Appointment booking & lead qualification
SMS follow-up & call recording
5-minute setup, 100+ integrations

Start Free Trial

Growth Custom

For growing teams that need more.

Everything in Pro
Custom call flows & advanced analytics
Multi-location support & API access
Priority support & dedicated onboarding

Start Free Trial

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Disclaimer: The pricing details were last updated on 26/03/2026 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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NextPhone Reviews

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NextPhone FAQs

What is NextPhone used for?

NextPhone is Call Center Software. NextPhone offers the following functionalities:

Inbound Call Center
Concurrency Support
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about NextPhone features.

What are the top alternatives for NextPhone?

Here`s a list of the best alternatives for NextPhone:

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.