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The Zendesk User's Guide describes how to set up, manage, and customize your help desk. It is intended for Zendesk account owners and administrators, and also agents with access permissions to the administrative features of Zendesk.
• Zendesk glossary
• Help desk basics
• Managing people
• Tickets and channels
• Steamlining the help desk workflow
• Views, reporting, and performance
• Configuring and using your email channel
• Searching the help desk
• Customizing and extending your help desk
• Supporting multiple languages
• Zendesk Enterprise
• CSS Cookbook