Inbenta

Improve the user experience, cut costs, and learn more about your visitors.

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What is Inbenta and how does it work? Inbenta Knowledge is a powerful AI-based knowledge center that enables you to rapidly locate answers, manage knowledge, and easily produce knowledge to improve self-service. Inbenta's Knowledge, which is powered by a high-performing AI, allows for search by meaning and can translate human language to provide rapid responses to recurring user requests, resulting in higher customer satisfaction. Support requests are dramatically reduced, and your agents can focus on the few challenging issues that require human interaction, by providing keyword-agnostic access to commonly asked questions, product specifications, and more. Its robust analytics capabilities assist you in identifying search trends, popular subjects, and content gaps, allowing you to better respond to client requests and maximize self-serve assistance. Up to 95% correct response rates and a 10:1 self-service ratio are the results. Plus, owing to our long-tail SEO capabilities, your knowledge content may be indexed to help you enhance Google ranks and attract more traffic. The tool's ability to connect to third-party integrations and content sources via webhooks, APIs, and SDK connectors is the cherry on top.

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Inbenta Features Show All Features

Site Search Features

Filter Search ResultsFilter search results using secondary attributes like date, price, author, location, or content type, etc
Auto CompletionGuide users to the content, answers, or products that matter most with real-time results right as they type.
App IntegrationFacilitates search in applications
Search RelevanceDisplay all of the most appropriate content based on the search terms
Machine LearningAn intelligent automation process that allows a bot to imitate or predict behavior by learning from historical behavioral patterns.
Text AnalyticsImproves customer engagement by analyzing the available text data
Multilingual SearchSupports search in websites with non-English content as well
CustomizabilityCan be customized to a great extent to extract best results
Multi-PlatformLets the user search content across multiple platforms (domains, web properties etc.) with a single search
IndexingIndexing is a method for improving database efficiency by reducing the number of disc accesses needed when a query is run. It's a data structure technique for finding and accessing data in a database easily.

Inbenta Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business
API	NA	Location / Phone Number	Silicon Valley, United States / +1 (408) 213-8771
Deployment	SaaS/Web/Cloud	Official Website	https://www.inbenta.com/
Deployment	SaaS/Web/Cloud	Category	Site Search Software

Inbenta Pricing

Pricing ModelQuotation Based

Inbenta

Custom

Features

Content Management
Document Management
Collaboration
Self-Learning
Full Text Search

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Disclaimer: The pricing details were last updated on 14/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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