Home/Auto Repair Software/RepairShopr
Updated on: April 16, 2021
What is RepairShopr ?
RepairShopr - Auto Repair Software : SaaSworthy.com
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

RepairShopr

Robust help desk/ticketing tool for repair shops
(136 Ratings) Write Review

RepairShopr is a powerful ticketing software best suited for repair shops.The software comes stuffed with many help desk features like contract / SLA management, incident management, knowledge base management, alerts / escalation, automated routing, multiple brands / products, self service portal etc. With this help desk software, you can resolve tickets faster and with more accuracy by collaborating with other agents. You can categorize tickets as per priority.The software users can easily organize repetitive customer questions into FAQs and with page templates.This software contains jewelry store management features, plumbing features, CRM features, HVAC features, POS features etc.

RepairShopr Features Show All Features

RepairShopr Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Kirkland, WA / 425-216-3333
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Auto Repair Software Help Desk Software CRM Software

RepairShopr Pricing

Pricing ModelFree Trial , Freemium , Subscription
Hobbyist
Free

Features

  • 25 Tickets and Invoices / Month
  • One Location
  • 1 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
Starter
$49.99 /Month

Features

  • 75 Tickets and Invoices / Month
  • One Location
  • 1 User Account
  • Includes features of Hobbyist plan, plus
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers
Repair Shop
$99.99 /Month

Features

  • Unlimited Tickets and Invoices / Month
  • One Location
  • 10 User Account
  • Includes features of Starter plan
Big Chain
$99.99 /Month

$99.99 per location per month

Features

  • Unlimited Tickets and Invoices / Month
  • 2+ Locations
  • 10 User Accounts Per Location
  • Includes features of Repair Shop plan.
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Disclaimer: The pricing details were last updated on 02/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

RepairShopr FAQs

RepairShopr is Auto Repair Software. RepairShopr offers the following functionalities:

  • Billing and Invoicing
  • Contact Management
  • Live Chat
  • Report Generation
  • Inventory Management
  • Multi-Location
  • Sales Tracking
  • Third-party Integration
  • Mobile Responsive
  • Service history tracking
  • Customer Tracking
  • Website Integration

Learn more about RepairShopr features.

The pricing for RepairShopr starts at $49.99 per month. RepairShopr has 3 different plans:

  • Starter at $49.99 per month.
  • Repair Shop at $99.99 per month.
  • Big Chain at $99.99 per month.
    • RepairShopr also offers a Free Plan with limited features.

      Learn more about RepairShopr pricing.

Yes, RepairShopr offers a free plan.

Learn more about RepairShopr pricing.

Yes, RepairShopr provides API.

Ask the Community View Community

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RepairShopr Reviews

OVERALL RATING
4.6
Based on 136 Rating(s)
Rating Distribution
  • 66.7 %
  • 28.6 %
  • 0 %
  • 4.8 %
  • 0 %
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Nikolas MSource : g2crowd.com
(Reviewed on 04 October 2019)
"Excellent All in one tech business management tool"

What do you like best?

Integrates in payment processing, billing, ticketing, and customer management all under one roof

What do you dislike?

Lacking support for key integrations, and new features take a long time to roll out

Recommendations to others considering the product:

Defintely give it a try. It's not as heavily full features as Kaseya or Connectwise, but with integrated payment processing, it might be a great fit for your company.

What problems are you solving with the product? What benefits have you realized?

It is a single tool allowing us to integrate in ticketing, customer tracking, invoicing, and payments, all through a single interface.

...more
Source : g2crowd.com
(Reviewed on 01 July 2019)
"Flexible repair shop CRM software"

What do you like best?

I like that I can get to my data anyplace, particularly can finish tickets nearby and complete everything before returning back to the workplace. The engineers appear to be continually including new highlights. Extremely responsive UI. All cloud based! Authorizing is shabby and straightforward. They have a standout amongst the best help groups and are continually expanding the capacities of their CRM. In the event that I needed to limit a certain something; the customizations appear to be perpetual.

What do you dislike?

Nothing specifically except for the print usefulness is the greatest issues we've kept running into.

Recommendations to others considering the product:

I would prescribe and keeping in mind that I do, free preliminary adaptation to check whether it addresses your issues. Converse with the group at repairshopr. They will enable you to make sense of what is directly for you and hear you out.

What problems are you solving with the product? What benefits have you realized?

Receipt creation, ticket the executives, stock administration, and client data/reports. This software supplanted an in-house programming application we were utilizing for ticketing earlier. This has made things simpler and taken the weight of self-support of our plate and it enables our entire group to keep in contact with every one of the issues in a single spot.

...more
Source : g2crowd.com
(Reviewed on 12 January 2019)
"Great program "

What do you like best?

I like having an organized database of clients and the ability to synchronize repairshopr with other applications like square.

What do you dislike?

I feel it’s more complicated than other programs. Still learning about all the bells and whistles a year after getting it.

What business problems are you solving with the product? What benefits have you realized?

I’m keeping my client base organized and tickets up to date with repairshopr.

...more
Source : g2crowd.com
(Reviewed on 12 October 2018)
"Great Solution"

What do you like best?

Easily make tickets, invoices, and create purchase orders to manage inventory. They are always adding new features and updating the software to make things easier and more convenient.

What do you dislike?

Print functionality is the biggest issues we've run into. They released Auto Printr awhile back and this did not completely solve issues with printing, but does help.

What business problems are you solving with the product? What benefits have you realized?

Invoice creation, ticket management, inventory management, and customer information/ reports. RepairShopr replaced a in-house software application we were using for ticketing prior. This has made things easier and taken the pressure of self-maintenance of our plate.

...more
Source : g2crowd.com
(Reviewed on 31 July 2018)
"Excellent product, great flexibility"

What do you like best?

It saves us time scheduling clients and managing our business. It's flexible enough that it integrates well with our other systems such as Quickbooks and Google Calander.

What do you dislike?

There isn't phone or after hours support. Everything is through email and can be delayed.

Recommendations to others considering the product

The fact it has Zapier support makes a big difference. You can integrate it with so many products. We use it for Google contacts, calendar, GetFiveStars and MailChimp

What business problems are you solving with the product? What benefits have you realized?

Managing our schedule and not repeating the same work. Zapier makes that great

...more
Source : g2crowd.com
(Reviewed on 27 July 2018)
"Review of RepairShopr"

What do you like best?

I love the simplicity of use, I like the ticket flow part of the application

What do you dislike?

Not really anything to dislike, but if I had to pick something, I would pick that there needs to be more alerts.

What business problems are you solving with the product? What benefits have you realized?

Ticket organization and updating

...more
Source : g2crowd.com
(Reviewed on 17 May 2018)
"Easy to use, affordable, well maintained!"

What do you like best?

The developers seem to be constantly adding new features. Very responsive UI. All cloud based! Licensing is cheap and easy to understand (compared to other PSA/CRM tools for IT/computer repair companies.

What do you dislike?

Some of the billing features take some time to get used to, if you're coming from ConnectWise or a similar platform.

Recommendations to others considering the product

If you're a sub 20-man team, this is probably the best software currently out there. Give it a try!

What business problems are you solving with the product? What benefits have you realized?

Time management, billing, customer management, team management, customer analysis, customer interaction through the customer portal.

...more
Source : g2crowd.com
(Reviewed on 26 April 2018)
"The best platform to run your business."

What do you like best?

It works great, you can integrate with other software and save you time and perform better.

What do you dislike?

So far none, everything works as it should.

What business problems are you solving with the product? What benefits have you realized?

Keep track of customer tickets and sync between plataforms, specially ninjarmm

...more
Source : g2crowd.com
(Reviewed on 16 January 2018)
"Good Repair Shop CRM and Ticketing Software"

What do you like best?

I like that I can access my information anywhere, especially can complete tickets onsite and get everything done before returning back to the office.

What do you dislike?

There are some specific requests that have been made for feature improvements that seem to be put to the back burner that everyone is complaining about.

Recommendations to others considering the product

Although the program is great, and there are a lot of functions and apps tied to it. Requests for other add-ons and functionality fall on deaf ears. With the AutoPrintr app you can definitely connect and direct multiple printers, so it's best to get that label, and receipt printer.

What business problems are you solving with the product? What benefits have you realized?

RepairShopr has helped me to complete tickets and get my billing out to my customers along with helping with paperwork. My previous software was only available in the office, so I would have to comeback and finish all of my paperwork at the office at night.

...more
Source : g2crowd.com
(Reviewed on 04 January 2017)
"Computer client management"

What do you like best?

I love this software because they make it so easy to manage all your customers under one roof, it's so easy to find them and reflect on how much they have spent on what products and services.

What do you dislike?

There isn't really anything I dislike from repairshopr.

What business problems are you solving with the product? What benefits have you realized?

Just finding the source of staple income.

...more
Read All Reviews

Videos on RepairShopr

RepairShopr Screenshots

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RepairShopr Demo - RepairShop
RepairShopr Demo - RepairShop
RepairShopr Demo - RepairShop
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RepairShopr Demo - RepairShop
RepairShopr Demo - RepairShop
RepairShopr Demo - RepairShop