RepairShopr is a powerful ticketing software best suited for repair shops.The software comes stuffed with many help desk features like contract / SLA management, incident management, knowledge base management, alerts / escalation, automated routing, multiple brands / products, self service portal etc. With this help desk software, you can resolve tickets faster and with more accuracy by collaborating with other agents. You can categorize tickets as per priority.The software users can easily organize repetitive customer questions into FAQs and with page templates.This software contains jewelry store management features, plumbing features, CRM features, HVAC features, POS features etc.
| Support | Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Kirkland, WA / 425-216-3333 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Auto Repair Software Help Desk Software CRM Software |
Disclaimer: The pricing details were last updated on 02/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
RepairShopr is Auto Repair Software. RepairShopr offers the following functionalities:
Learn more about RepairShopr features.
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Yes, RepairShopr provides API.
What do you like best?
Integrates in payment processing, billing, ticketing, and customer management all under one roof
What do you dislike?Lacking support for key integrations, and new features take a long time to roll out
Recommendations to others considering the product:Defintely give it a try. It's not as heavily full features as Kaseya or Connectwise, but with integrated payment processing, it might be a great fit for your company.
What problems are you solving with the product? What benefits have you realized?It is a single tool allowing us to integrate in ticketing, customer tracking, invoicing, and payments, all through a single interface.
What do you like best?
I like that I can get to my data anyplace, particularly can finish tickets nearby and complete everything before returning back to the workplace. The engineers appear to be continually including new highlights. Extremely responsive UI. All cloud based! Authorizing is shabby and straightforward. They have a standout amongst the best help groups and are continually expanding the capacities of their CRM. In the event that I needed to limit a certain something; the customizations appear to be perpetual.
What do you dislike?Nothing specifically except for the print usefulness is the greatest issues we've kept running into.
Recommendations to others considering the product:I would prescribe and keeping in mind that I do, free preliminary adaptation to check whether it addresses your issues. Converse with the group at repairshopr. They will enable you to make sense of what is directly for you and hear you out.
What problems are you solving with the product? What benefits have you realized?Receipt creation, ticket the executives, stock administration, and client data/reports. This software supplanted an in-house programming application we were utilizing for ticketing earlier. This has made things simpler and taken the weight of self-support of our plate and it enables our entire group to keep in contact with every one of the issues in a single spot.
What do you like best?
I like having an organized database of clients and the ability to synchronize repairshopr with other applications like square.
What do you dislike?I feel it’s more complicated than other programs. Still learning about all the bells and whistles a year after getting it.
What business problems are you solving with the product? What benefits have you realized?I’m keeping my client base organized and tickets up to date with repairshopr.
What do you like best?
Easily make tickets, invoices, and create purchase orders to manage inventory. They are always adding new features and updating the software to make things easier and more convenient.
What do you dislike?Print functionality is the biggest issues we've run into. They released Auto Printr awhile back and this did not completely solve issues with printing, but does help.
What business problems are you solving with the product? What benefits have you realized?Invoice creation, ticket management, inventory management, and customer information/ reports. RepairShopr replaced a in-house software application we were using for ticketing prior. This has made things easier and taken the pressure of self-maintenance of our plate.
What do you like best?
It saves us time scheduling clients and managing our business. It's flexible enough that it integrates well with our other systems such as Quickbooks and Google Calander.
What do you dislike?There isn't phone or after hours support. Everything is through email and can be delayed.
Recommendations to others considering the productThe fact it has Zapier support makes a big difference. You can integrate it with so many products. We use it for Google contacts, calendar, GetFiveStars and MailChimp
What business problems are you solving with the product? What benefits have you realized?Managing our schedule and not repeating the same work. Zapier makes that great
What do you like best?
I love the simplicity of use, I like the ticket flow part of the application
What do you dislike?Not really anything to dislike, but if I had to pick something, I would pick that there needs to be more alerts.
What business problems are you solving with the product? What benefits have you realized?Ticket organization and updating
What do you like best?
The developers seem to be constantly adding new features. Very responsive UI. All cloud based! Licensing is cheap and easy to understand (compared to other PSA/CRM tools for IT/computer repair companies.
What do you dislike?Some of the billing features take some time to get used to, if you're coming from ConnectWise or a similar platform.
Recommendations to others considering the productIf you're a sub 20-man team, this is probably the best software currently out there. Give it a try!
What business problems are you solving with the product? What benefits have you realized?Time management, billing, customer management, team management, customer analysis, customer interaction through the customer portal.
What do you like best?
It works great, you can integrate with other software and save you time and perform better.
What do you dislike?So far none, everything works as it should.
What business problems are you solving with the product? What benefits have you realized?Keep track of customer tickets and sync between plataforms, specially ninjarmm
What do you like best?
I like that I can access my information anywhere, especially can complete tickets onsite and get everything done before returning back to the office.
What do you dislike?There are some specific requests that have been made for feature improvements that seem to be put to the back burner that everyone is complaining about.
Recommendations to others considering the productAlthough the program is great, and there are a lot of functions and apps tied to it. Requests for other add-ons and functionality fall on deaf ears. With the AutoPrintr app you can definitely connect and direct multiple printers, so it's best to get that label, and receipt printer.
What business problems are you solving with the product? What benefits have you realized?RepairShopr has helped me to complete tickets and get my billing out to my customers along with helping with paperwork. My previous software was only available in the office, so I would have to comeback and finish all of my paperwork at the office at night.
What do you like best?
I love this software because they make it so easy to manage all your customers under one roof, it's so easy to find them and reflect on how much they have spent on what products and services.
What do you dislike?There isn't really anything I dislike from repairshopr.
What business problems are you solving with the product? What benefits have you realized?Just finding the source of staple income.
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