Nicereply Reviews

User Rating

4.9/5 (Based on 510 Ratings)

Rating Distribution

Excellent
92.2%
Very Good
5.9%
Average
1.8%
Poor
0%
Terrible
0.2%

User Sentiments

Ease of Use, Detailed Reporting & Analytics, Seamless Survey Distribution, Real-time Feedback

Lack of Mobile Application, Limited Customization Options, Limited Integration Options, Inaccurate CSAT Calculation

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Review Summary

Users generally appreciate the user-friendly interface, ease of setup, and time-saving aspects of the software. They find it effective in improving customer satisfaction and streamlining communication. The automation features are also well-received, enabling efficient handling of customer inquiries. However, some users have expressed concerns regarding occasional technical glitches, a limited range of integrations, and the need for improved reporting capabilities. Overall, users recognize the software's potential to enhance customer support operations, but suggest addressing these areas for a more comprehensive and reliable experience.

Pros

Easy to use interface, allows users to quickly find the information they need.
Integrates with multiple platforms, streamlining customer service processes.
Automates repetitive tasks, such as sending followup emails, saving time and improving efficiency.
Offers multilingual support, making it accessible to a global audience.

Cons

Limited customization options can restrict the ability to tailor the platform to specific needs.
Some users have reported occasional glitches and bugs, affecting the platform's reliability.
Certain advanced features may require additional training or support to implement effectively.
Pricing plans may not be suitable for all businesses, especially startups or small organizations.

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Reviews

Verified User in Information Technology and Services

June 29, 2024 Source: G2.com

Great tool to measure customer satisfaction

What do you like best about Nicereply?It's simple to use and makes data collection easy.What do you dislike about Nicereply?Repeat customers that are super upset can muddy the data.What problems is Nicereply solving and how is that benefiting you?It is giving us a reliable CSAT metric and helps us easily identify customer painpoints.

Verified User in Consumer Services

June 20, 2024 Source: G2.com

Easy to monitor agent performance using customer reviews

What do you like best about Nicereply?Easy to use and works seamlessly. Alerts my manager when the bad review is received.What do you dislike about Nicereply?I am only using it and not admin control at this moment so cannot commentWhat problems is Nicereply solving and how is that benefiting you?Making decision about customer support we provide and helps in evaluation of individual agents as well.

Dan C

June 6, 2024 Source: G2.com

"Measure Customer Satisfaction More Effectively with NiceReply!"

What do you like best about Nicereply?

NiceReply has increased the number of ratings that our IT Technicians receive each week, and it has provided us with the ability to rate outside of our ticketing system. It' visual rating system is engaging and easy for our end-users to understand. Weekly reports provide me with the incentive to praise our Team and or course correct in near real-time.

What do you dislike about Nicereply?

There's not a whole lot to dislike about the solution.

Recommendations to others considering Nicereply:

If you're not satisfied with your ticketing system's customer satisfaction measurement system, give NiceReply a try. Integration with Zendesk was simple and easy to accomplish. NiceReply also encourages you to go beyond CSAT to consider a more robust measurement such as ease of doing business.

What problems is Nicereply solving and how is that benefiting you?

Our ticketing system (ZenDesk) had a very simple customer satisfaction survey capability. NiceReply has replaced that with a broader set of features. It's easier for the end-user to complete and it provides a very attractive visual interface for the rating system. Benefits include an increase in survey responses and weekly reports that are pushed to me for review.

Cheryl Ann C

June 6, 2024 Source: G2.com

This is NICE

What do you like best about Nicereply?NICE has a user-friendly dashboard and provides customer service satisfaction report (CSAT). This helps organizations to see how they are performing and how they can improve.What do you dislike about Nicereply?The platform has limited customization which some companys deem necessaryRecommendations to others considering Nicereply?Because Nicereply is measuring Customers' Satisfaction, companys can use this result to improve customers' experience. What problems is Nicereply solving and how is that benefiting you?Nicereply provides a systematic approach to handling customer feedback and problem-solving, which helps in addressing and resolving customer issues more efficiently

Markéta N

May 23, 2024 Source: G2.com

"Perfect work"

What do you like best about Nicereply?

great feedback platform, the integration was very easy

I have everything under control

Colleagues from customer support love it too

We use it everyday and it is very easy

What do you dislike about Nicereply?

Everything is perfect with nicereply, I haven't found anything that would bother me.

What problems is Nicereply solving and how is that benefiting you?

We are collecting the feedback from our customers

Kieran E

April 27, 2023 Source: G2.com

"Very helpful and motivational to know who reviewed your Support"

What do you like best about Nicereply?

Easy to use.

Very informational.

Works great.

What do you dislike about Nicereply?

Sometimes you cannot see all of your reviews in one place.

What problems is Nicereply solving and how is that benefiting you?

Its helping my business know who is performing well

Anonymous User

April 19, 2023 Source: G2.com

"Perfect work"

What do you like best about Nicereply?

great feedback collection

efficient work with data

transparency for evaluated colleagues

What do you dislike about Nicereply?

Nothing, everything is perfect with Nicereply

What problems is Nicereply solving and how is that benefiting you?

We are collecting the feedback from our customers

Bryan H

December 21, 2022 Source: G2.com

"Good service for tracking Customer feedback"

What do you like best about Nicereply?

Tracking of customer feedback on a linear scale.

What do you dislike about Nicereply?

They were only on a 1 5 or 10. This did change when things changed over to the faces for feedback

What problems is Nicereply solving and how is that benefiting you?

Allowing us to better serve our customers

Anonymous User

October 5, 2022 Source: G2.com

"Great way to collect reviews from customers"

What do you like best about Nicereply?

It's easy to implement and customize and easily accessible to view feedback from customers.

What do you dislike about Nicereply?

The interface could be better, it would be great if there was a search bar to lookup reviews.

What problems is Nicereply solving and how is that benefiting you?

It allows me to see instant feedback from customers easily, which helps gauge how I'm doing.

Anonymous User

October 4, 2022 Source: G2.com

"The best survey tool on the market!"

What do you like best about Nicereply?

Using Nicereply, our customers can be honest and forthcoming about what they liked and disliked about our customer service. There has been a dramatic increase in the amount of feedback we were able to receive

What do you dislike about Nicereply?

While I think the Nicereply UI could use an update, it's not a deal-breaker since it does what it should.

What problems is Nicereply solving and how is that benefiting you?

Our customers did not have a platform for providing honest and timely feedback before using Nicereply. As a result of implementing Nicereply, our customers can give feedback on our service and feel heard.

Nicereply Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Nicereply?

Review Summary

Pros

Cons

Verified User in Information Technology and Services

Verified User in Consumer Services

Dan C

Cheryl Ann C

Markéta N

Kieran E

Anonymous User

Bryan H

Anonymous User

Anonymous User

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