ManageEngine ServiceDesk Plus vs Jira Service Desk Comparison

Remove All ADD PRODUCT ManageEngine ServiceDesk Plus Jira Service Desk	Remove ManageEngine ServiceDesk Plus Enterprise Wiki Software (522 Ratings)	Remove Jira Service Desk Service Desk Software (1267 Ratings)
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ADD PRODUCT	Remove ManageEngine ServiceDesk Plus Enterprise Wiki Software (522 Ratings)	Remove Jira Service Desk Service Desk Software (1267 Ratings)
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Overview

Summary

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. ..show more

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

Sydney, Australia / +61 2 9262 1443

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Service desk plus Custom Full-stack ITSM Incident management Asset management Project management Problem management CMDB Service catalog Change management Enterprise service management IT release management Self-Service Self-service portal Live chat Knowledge base Customized domains Native mobile apps Zoho Cliq Active directory user self-service Help desk mobile apps Automation Business rules Tech auto-assign Smart notifications SLAs and escalations Preventive maintenance tasks Email to ticket Request life cycle Visual change workflows Data archiving Problem life cycle Kanban view Customizations Fine-grained authorizations Multi-site support Service desk scheduler Custom request templates Custom actions Unrestricted programmability Provisioning app Asset Management IT asset discovery IT asset tracking Software asset management Software license management Asset loan UEM remote access plus add-on Purchase and contracts Inventory catalog Unified agent for asset discovery Asset replenishment Consumables handling Native IT integrations Endpoint management Applications monitoring Active directory user self-service Active directory management Privileged access management Advanced analytics Network monitoring management 360 ITSM Zia for ITSM Cloud-based performance monitoring Business Integrations Microsoft Outlook add-in Office 365 actionable messages Office 365 calender Jira Service desk APIs Microsoft teams Team viewer Industry solutions Higher education Government K-12 Retail Hospitals For hotels and restaurants Enterprises NGO Reports And Dashboards Native reporting Inventory reports Insightful reports Surveys and survey reports View Price Page	Free Free Features User limits : Up to 3 agents Customer limit : Unlimited Service request management Incident management Change management Problem management Asset management Configurable workflows Self-service portal Knowledge base Queues Email and embeddable widget support SLA management Reporting & analytics Automation Global and multi-project automation 100 executions per month Multi-language support Apps and integrations Storage : 2 GB file storage Support : Community Support Standard $20 /User/Month Features User limits : Up to 5,000 agents Includes features of Free plan, plus Global and multi-project automation : 500 executions per month Audit logs Storage : 250 GB file storage Support : Local Business Hours Premium $40 /User/Month Features Includes features of Standard plan, plus Global and multi-project automation : 1,000 executions per user per month (combined) Admin insights IP allowlisting (Beta) Sandbox (coming soon) 99.9% uptime SLA Storage : Unlimited Storage Support : 24/7 Premium Support Server (Self-managed) $10 Others For 3 Agents Features Complete control of your environment A single server deployment Perpetual license + free year of maintenance Based upon the Number of Agents, the pricing plan varies. Data Center (Self-managed) $13200 /Year For 50 Agents Features Complete control of your environment Active-active clustering for high availability Annual term license + maintenance Atlassian-supported disaster recovery Based upon the Number of Agents, the pricing plan varies. View Price Page

Compare ManageEngine ServiceDesk Plus vs Jira Service Desk