Dexem

About Dexem

Deep Dive with Clara AI

Measure phone call conversions from the marketing campaigns with Call Tracking solution. Analyze visitors journey before their call and even AdWords keywords they typed. Then, integrate this data with tools to get a true 360° vision.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Dexem Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Dexem Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Dexem Custom

Features

Call Tracking
- Static Call Tracking
- Dynamic Call Tracking
- Google Analytics Integrations
- Salesforce Integrations
Call Manager
- Agent Console
- Users Management
- Report & Analytics
- Salesforce Integrations
Cloud IVR
- Conversational IVR
- Call Center IVR
- Natural Language IVR
- Multi Locaation Business IVR

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Disclaimer: The pricing details were last updated on 11/02/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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4.2 468 user ratings

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Dexem Reviews

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Dexem Screenshots

Dashboard

Call Manager

Dexem FAQs

What is Dexem used for?

Dexem is Call Center Software. Dexem offers the following functionalities:

Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about Dexem features.

What are the top alternatives for Dexem?

Here`s a list of the best alternatives for Dexem:

Does Dexem provide API?

No, Dexem does not provide API.

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.