Call Metrics

About Call Metrics

Call Metrics is the most sophisticated call tracking software, brought to you by our parent company Firefly and inconjunction with our SEO Company. Our Attribution and call intelligence solution helps grow your business by optimising and driving revenue from your inbound phone leads.

Pricing

Free Trial Not Available
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%
Reviews

60%
Momentum

60%
Popularity

66%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Call Metrics Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%

Inbound Call Center

Allows you to receive an incoming call from customers

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Call Metrics Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

GEO Number Others

30 c p/minute answer on landline
34 c p/minute answer on mobile (within New Zealand)

Features

Multi Channel Call Attribution
Keyword And Visitor Analytics
Call Recording And Monitoring
Missed Lead Alerts
Agency Whitelabel Solution
Advanced Integrations

0800 Number Others

45 c p/minute answer on landline
55 c p/minute answer on mobile (within New Zealand)

Features

Multi Channel Call Attribution
Keyword And Visitor Analytics
Call Recording And Monitoring
Missed Lead Alerts
Agency Whitelabel Solution
Advanced Integrations

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/02/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Call Metrics Pricing.