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About Call Metrics

Call Metrics is the most sophisticated call tracking software, brought to you by our parent company Firefly and inconjunction with our SEO Company. Our Attribution and call intelligence solution helps grow your business by optimising and driving revenue from your inbound phone leads.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    74%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    66%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Call Metrics Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    74%

Inbound Call Center

Allows you to receive an incoming call from customers

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent
Call Metrics Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

GEO Number Others

  • 30 c p/minute answer on landline
  • 34 c p/minute answer on mobile (within New Zealand)

Features

  • Multi Channel Call Attribution
  • Keyword And Visitor Analytics
  • Call Recording And Monitoring
  • Missed Lead Alerts
  • Agency Whitelabel Solution
  • Advanced Integrations

0800 Number Others

  • 45 c p/minute answer on landline
  • 55 c p/minute answer on mobile (within New Zealand)

Features

  • Multi Channel Call Attribution
  • Keyword And Visitor Analytics
  • Call Recording And Monitoring
  • Missed Lead Alerts
  • Agency Whitelabel Solution
  • Advanced Integrations

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 09/02/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Call Metrics Pricing

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Call Metrics Reviews

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Call Metrics FAQs

What is Call Metrics used for?

Call Metrics is Call Center Software. Call Metrics offers the following functionalities:

  • Inbound Call Center
  • Auto Call Recording
  • Call Monitoring

Learn more about Call Metrics features.

What are the top alternatives for Call Metrics?

Here`s a list of the best alternatives for Call Metrics:

Does Call Metrics provide API?

No, Call Metrics does not provide API.

Call Metrics Contact

Vendor Details

Auckland, New Zealand

Contact Details

Not available

http://callmetrics.co.nz/

Social Media Handles

Call Metrics Integrations

Google Analytics
Google Analytics Web Analytics Software

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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