Call Metrics

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About Call Metrics

Deep Dive with Clara AI

Call Metrics is the most sophisticated call tracking software, brought to you by our parent company Firefly and inconjunction with our SEO Company. Our Attribution and call intelligence solution helps grow your business by optimising and driving revenue from your inbound phone leads.

Pricing

Free Trial Not Available
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%
Reviews

60%
Momentum

60%
Popularity

62%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Modes of Support

Online

Call Metrics Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%

Inbound Call Center

Allows you to receive an incoming call from customers

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Call Metrics Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

GEO Number Others

30 c p/minute answer on landline
34 c p/minute answer on mobile (within New Zealand)

Features

Multi Channel Call Attribution
Keyword And Visitor Analytics
Call Recording And Monitoring
Missed Lead Alerts
Agency Whitelabel Solution
Advanced Integrations

Start Free Trial

0800 Number Others

45 c p/minute answer on landline
55 c p/minute answer on mobile (within New Zealand)

Features

Multi Channel Call Attribution
Keyword And Visitor Analytics
Call Recording And Monitoring
Missed Lead Alerts
Agency Whitelabel Solution
Advanced Integrations

Start Free Trial

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Disclaimer: The pricing details were last updated on 09/02/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Call Metrics Pricing

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Call Metrics Reviews

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Call Metrics FAQs

What is Call Metrics used for?

Call Metrics is Call Center Software. Call Metrics offers the following functionalities:

Inbound Call Center
Auto Call Recording
Call Monitoring

Learn more about Call Metrics features.

What are the top alternatives for Call Metrics?

Here`s a list of the best alternatives for Call Metrics:

Does Call Metrics provide API?

No, Call Metrics does not provide API.

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.

Call Metrics Contact

Vendor Details

Auckland, New Zealand

Contact Details

Not available

http://callmetrics.co.nz/

Social Media Handles

Linkedin 107

Facebook 91

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Call Metrics Integrations

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Call Metrics

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Call Center Features

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Call Metrics Contact

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Call Metrics Integrations

FTC Disclosure

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers

Call Metrics

Software in Spotlight

Aircall

Top Call Metrics Alternatives

About Call Metrics

Call Metrics Features

Call Center Features

Call Metrics Alternatives

Call Metrics Reviews

Do You Use Call Metrics?

Be The First One To Review!

Call Metrics FAQs

Call Metrics Contact

Download White Papers And Ebooks On Call Center Software

Call Metrics Integrations

Related Links

FTC Disclosure

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers