bpm’online CRM has been rebranded to Creatio. Check Creatio
bpm’online CRM is a leading low-code, process automation and CRM company. Today, that company serves thousands of customers worldwide. bpm’online CRM’s agile CRM platform enables midsize and large enterprises to accelerate sales, marketing, service and operations. bpm’online CRM embraces the “Everyone a Developer” concept for a seamless Business-IT alignment. bpm’online CRM has been highly recognized by key industry analysts, receiving multiple awards. That company has been highly recognized as a market leader by key industry analysts.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Boston, Massachusetts / +1 617 765 7997 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | CRM Software |
Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
bpm’online CRM is CRM Software. bpm’online CRM offers the following functionalities:
Learn more about bpm’online CRM features.
bpm’online CRM provides a custom pricing for their software.
Learn more about bpm’online CRM pricing.
Here`s a list of the best alternatives for bpm’online CRM:
Yes, bpm’online CRM provides API.
The system’s process orchestration capabilities for customer service management are outstanding. From large-scale case processing automation to customized SLA management tools, omnichannel communication solutions, and actionable customer analytics, the system serves us as a one-stop-shop in delivering great customer experience and continuously raising the levels of customer engagement. Also, we really like the rich functionality and the agility that the platform provides.
Our in-house resources do not allow us to expand the system and build additional solutions in it at the desired scale even though the system has all tools we might need for that.
The combination of the system’s out-of-the-box solutions and easy-to-use low-code development tools allowed us to meet all of our business needs for process automation and CRM with a single software. Thanks to a unified data management environment and process automation tools, we were able to optimize our customer service operations substantially and put an end to all operational inefficiencies. I would highly recommend this solution to any customer-centric company that struggles with disjointed and siloed customer experience.
The low code no code tools enable me to do robust configuration without having to hire a developer to do custom development that is costly and less sustainable.
I just wish every employee in our organization used it, we have a couple legacy systems that other departments won't give up. It would be easier if everyone was using Creatio.
There are great plug ins and add ons in the Creatio marketplace. Support is very attentive. R&D is great at bring features you request into future global releases.
We are able to set up reports and dashboards much faster so we can have useful metrics for reviewing our employees KPIs, and for management to make informed decisions.
What stood out for us from the very start was cost-efficient deployment and strong technical support. The system’s efficiency is great; it is rich in contact center capabilities and has powerful low-code and business process automation tools. We believe that the system has a lot of potential for us, there is a lotof untapped functionality that we still need to discover.
Building AI-powered solutions within the system requires some dedicated in-house resources. Knowing all the low-code development tools we could use to grow our operational efficiency, we would like to create more advanced tailor-made business solutions in future.
We would recommend to invest as much time and effort in learning the system as possible. The system’s UI is very user-friendly, but there are many useful functions beyond basic functionality that can be used effectively.
With the help of the platform, we were able to improve our customer service operations significantly. Our case management and customer interactions became far more organized, hence, our employee productivity increased, too. With all the solutions the platform offers, our contact center is able to work at full speed, being efficient as never before.
Regular updates. There is a highly dedicated team of professionals behind the product that keeps improving and modernizing the product.
We would like to see other communication options with Creatio rather than a technical support center. Sometimes we need to solve a problem on the spot, for instance, while sending bulk emails, and we would appreciate the opportunity to call and discuss the issue directly.
You can fully rely on Creatio team. The managers are highly customer-oriented, always willing to help and ready to remind about some arrangements and agreement terms.
Most importantly, we started to create a comprehensive сustomer database on Creatio platform, which helps us track all our customer and partner interactions.
Creatio has an unlimited number of system modifications. The software’s agility and capabilities that allow us to scale effectively are definitely among the top benefits for us. Thanks to technologies like low-code development tools, the system allows us to customize it according to the needs of nearly all of our internal clients.
The mobile application needs improvement. For instance, I would like to see a mobile version of customer portal available. It would be way more convenient for our customers to send their requests from a mobile device.
Do not hesitate to trust the implementation team’s expertise and proficiency – their customer-centric approach guarantees that you’ll meet all of your customers’ needs.
Thanks to Creatio, we lowered our support service costs significantly by automating manual processes and day-to-day business tasks. Since the net costs of our services decreased, we were able to provide an exceptional customer service up to 17% cheaper than our competitors while maintaining our gross profit margin.
In order to use the platform to support our sales process, our organization has required quite a bit of customization. Creatio has proven to be the partner for us by accommodating and customizing our sales process where needed. It has been a very pleasant experience to work with our Customer Service Manager, very impressed with the high level of support and understanding of our business in a short time.
The platform is user friendly with a great user interface, easy to navigate and the training provided is extensive. Creatio offers a wide selection of Apps in their marketplace to integrate with the platform, therefore creating great opportunity for expanding the functionality.
Though our sales team has only just started to adopt the platform into their daily routines, we foresee a long-term relationship with Creatio, improving our sales process, lead management and marketing campaigns.
Hoping for ways to upload individual contacts from phone or outlook instead of full synchronization. This would make data entry more efficient, instead of entering a contact in cell phone and then in Creatio. Our team works from their cell phones.
Automating our sales process, actively pursuing outstanding leads and sending marketing campaigns targeting customer needs.
Clear interface, good tools to connect sales and marketing teams
Configuration is a minutes job which doesn't requires more efforts. Integration with third party applications seems easy with some coding. Very nice CRM , it can full fill the users needs as much as possible.
Mobile App is not user friendly. Customization is not clear. Document is not proper which explains it. Even to hide field based on condition it is difficult. Debugging is very difficult, which pain for a developer to debug his code upfront.
Integration with third party application
What are the best aspects of this product?
Collaborating with a BPM makes it possible for contractors to log in, look into their working schedules, see contact details, and be peeled with work updates. The knowledge base has been a tremendous help for forms, fact sheets, company policies, and WHS details.
What aspects are problematic or could work better?
Some options within the menu are a bit clunky. The contacts filter search requires re-seting after every selection made. Being HTML does have its downsides although I'm already looking forward to getting navigation menus that entail lesser clicks.
What specific problems in your company were solved by this product?
Field contractors with different IT skillsets have successfully deployed this tool. Other diary management tools couldn't function across platforms nor would they make room for managing and storing client day. This tool is exceptional at handling customer care.
Are you a current user of this product?
Yes
What are the best aspects of this product?
Implementation was really swift this tool. It can easily be integrated with our current order managment system as well as other known third party apps. The reporting and smart checks are enabled us to keep track of our sales performance in real-time as well as forecast sales.
What aspects are problematic or could work better?
When we bought the basic support plan, we didn't realize that technical support is only available through email. So that means zero phone support. To get to extended technical assistance and consultation over the phone, you'll need to opt for their extended support plan.
What specific problems in your company were solved by this product?
The tool has completely adapted to our standards and sales techniques. It did a good job automating our sales processes. In addition, our teams were able to benefit from increased forecast precision, improved leads coversion to opportunities, and enhanced collaborative effort with our sales forces.
Are you a current user of this product?
Yes
