82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Simplydesk and how does it work?
Servicedesk, IT Asset Management & Network Inventory, Movable Asset Management & Physical Inventory. SaaS pricing includes hosting, backups, updates and email assistance. Hosting in secure DATA CENTERS in France and Canada for SAAS mode. In SAAS mode, for example, the price for an infrastructure of 2000 assets including the Asset Management, Physical inventory modules would be €43/month, billed annually. Discount according to quantity. Equipment and labels not included
Read MoreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Pulsedesk and how does it work?
Introducing Pulsedesk – the revolutionary helpdesk system that will revolutionize how to manage customer requests! With Pulsedesk, can now efficiently collect, manage and analyze customer requests from all channels with a single ‘window’. Streamline the workflows and save valuable time by having a unified view of customer requests while being able to respond quickly with precision. This one-of-a-kind helpdesk system is designed to meet the needs of professionals who want to stay ahead of their customers’ needs. Pulsedesk offers an unbeatable combination of effortless setup along with robust features such as comprehensive reporting, customer segmentation and advanced filters. Its intuitive user interface makes it easy to use and its understanding of incoming tickets ensures that no request goes unanswered or overlooked. Plus, its seamless integration with the most popular solutions guarantee that all requests are handled quickly and accurately every time. Try it today and experience the power of universal helpdesks at the fingertips!
Read MoreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Plumsail HelpDesk and how does it work?
Plumsail HelpDesk is an advanced help desk tool developed to assist online businesses in sending tickets to external websites with attachments and a mobile-friendly view. It allows you to generate tickets and get reports on your support team's performance, and E-mail communications from your customers display in HelpDesk right away. With Plumsail HelpDesk, you can automate repetitive activities using triggers and schedules. With the assistance of a unique web-widget for external sites, customers no longer need to leave your site to submit tickets since they can do so using the ticket submission form. You can customise triggers, ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk with Plumsail. Users can provide solutions to the most frequent queries to assist their consumers using the knowledge base. With your HelpDesk data, you can evaluate the efficiency and intensity of HelpDesk use, each agent's own productivity, identify the most active requesters, and do other types of data analysis too with Plumsail HelpDesk. Additionally, using Microsoft Flow, you can connect your help desk to social media and other sources.
Read MoreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is HelpNinja and how does it work?
HelpNinja is a simple and effective tool for executing helpdesk related tasks. It does not comprise complicated portals & ticket IDs and thus, turns out to be a simple and informative way of conversation between the client and his customer base. The communication window resembles that of emails but it is entirely secured with a powerful backup system to eliminate loss of data. All conversations across different teams, brands and emails are accessible via a single login and thus, on a single platform. The mailboxes are all a click away from efficient categorisation and management. The customer conversations can be collaborated on by active team members who can effectively categorise and divide assignments according to urgency. Workflows allow businesses to set up automation and handle tasks with enough accuracy and speed. Additional features include notifications via email and Slack. Clients can also keep a track of their customer experiences with real-time satisfaction ratings. Advanced search helps in keeping a track of important emails, conversations and customers, besides monitoring answers related to customer-generated queries with smart keyboard shortcuts.
Read MoreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is EngageBay Helpdesk System and how does it work?
EngageBay Helpdesk System prioritizes and solves customer support tickets in minutes using a simple help desk software. It answers as many tickets from one interface with no limitations on tickets at all. The system helps to track every customer interaction in one place so that support agents are empowered to give great customer experience. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created.
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EngageBay Helpdesk System Pricing
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is UseDesk and how does it work?
UseDesk is a Cloud Software for Customer Support. UseDesk is useful for companies that are fed up with using different interfaces for interaction with their customers, keeping text templates in Word files and keeping the request report in Excel. Connect all your communication channels and process customer requests in one user-friendly interface.
Read MoreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Adereso Helpdesk and how does it work?
Adereso Helpdesk software s a platform used to receive your customers 'questions in one place for better experiences. The software offers tools to track messages with our ticket system to improve agent performance and simplify your customer service tasks. Collaborate with team and generate reports to measure business performances across channels. Small, Medium companies make use of the software.
Read MoreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ManageEngine SupportCenter Plus and how does it work?
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
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ManageEngine SupportCenter Plus Pricing
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is eDesk and how does it work?
Empower business with eDesk, the AI-powered customer service software designed for the modern marketplace. It eliminates the need to juggle multiple tabs or depend on external integrations by consolidating all customer interactions into one smart inbox, regardless of selling. eDesk's unique capability to link each message to the corresponding order and complete customer history allows for unprecedented clarity and efficiency in managing customer relations across EVERY sales channel. Personalization scales effortlessly as it allows for automated incorporation of customer-specific data in responses, leading to higher customer satisfaction and loyalty. Enrich customers service team's performance and job satisfaction with eDesk’s AI-driven automations while providing customers with fast, tailored responses, around the clock. Ensure swift, accurate resolution of queries the first time, augmenting customer experience. Additionally, eDesk offers a comprehensive toolkit for teamwork, enabling both manual and automatic engagement of colleagues for optimal resolution and tracking. Harness the full power of eDesk's real-time reporting to stay informed on every facet of the customer operations, positioning business at the forefront of customer service excellence.
Read MoreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Spiraldesk and how does it work?
Spiraldesk is a dedicated web-based helpdesk for the customer service department that helps them execute seamless communication with other business domains. This includes multiple entities such as profit centers, locations, products, or even brands. This acts as a holistic and centralized unit that connects multiple disparate business units together that have the same top management. Hence, users can monitor customer service verticals in each entity. All CRMs modules of varying business units can also be connected together. Users can classify their tickets on the basis of brands, companies, products, locations, or even clients. Then by using custom ticket filters, they can access each of them through a web interface. Tickets can even be auto-tagged on the basis of their subject, content, customers, and more. Additional event-based notifications can also be created with placeholders for each brand. Every user-defined brand also receives its own while labeled support portal.
Read MoreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Kiodesk and how does it work?
Kiodesk software is a platform used to build businesses with customer support. The software offers tools to track customer conversations and prioritize, and assign them to the right people. Collaborate with teams define workflows in minutes. Measure the team’s performances and generate reports to monitor helpdesk productivity. Create a self service experience to support brand and improves customer satisfaction.
Read MoreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is HelpSpace and how does it work?
HelpSpace aims to help you simplify and streamline the help and support you provide for your customers. To do this, it stores all your emails and messages to customers from the support team (and vice versa) in one centralized location. You can also add other channels to centralize, apart from just your emails. This includes your social media networks, such as Facebook, Twitter, and LinkedIn. Any communication you have with customers via these channels will arrive into the HelpSpace inbox and then be centralized in one place so anyone can get an overview of the back and forth at any time. HelpSpace allows you to better organize your communication by setting up custom rules and filters to direct messages to go to a certain place or to be handled by certain people. This means that all of the filtering is down before the messages even reach the HelpSpace inbox. HelpSpace also helps with internal communication and collaboration by providing an internal chat feature.
Read MoreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is LabiDesk and how does it work?
LabiDesk is an All-in-one helpdesk software designed to help businesses improve customer engagement. It features tools like Shared Inbox, Help Center Portal, Live Chat, Knowledge Base and more. Teams can create canned responses and automatic signatures to automate workflows via the shared inbox dashboard. Small to medium-sized businesses can benefit from using this software.
Read MoreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is due.work and how does it work?
due.work is a customer support and engagement platform that acts as a unified portal for teams to build their knowledge base, live chat, feedback, community forums and more. The fundamental function of the platform is that it enables businesses to listen to their customers' expectations and thought processes regarding products in a seamless manner. In this way, brands get access to a variety of useful information that they need to improve the overall user experience in the best possible way. due.work can be integrated into users’ existing work within a minute to enhance their customer experience. Moreover, they can choose a specific style and theme for the product page that better fits their requirements. Businesses can also manage all of their customer queries, messages, feedback, knowledge bases right from a single, powerful dashboard. Another interesting feature of the platform is that it allows users to convert all the support tickets into public feedback. Thus saving the users from solving the same problems again and again.
Read MoreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Slaask and how does it work?
Slaask gives users the power to reach customers and leads like never before! With the $100 in free Slack credits, users can provide a high-quality and easy-to-use platform for the interactions between users and their target audience. Through Slaask, conversations are more efficient and effective than ever before, allowing for an efficient workflow that adds value to both of business and customer engagement. Stay connected no matter where their contacts are be it on the website, Facebook page, Twitter page, iOS app, Android app or mailbox. Bringing everything into one intuitive interface allows for conversations that span multiple sources with ease. All of this with minimal effort makes Slack a great investment for companies of all sizes looking to foster meaningful connections with their clients. They firmly believe that interaction with patrons should be as straightforward and enjoyable as possible! With this cloud-based software, visitors can access messaged directly from the bottom right corner of their web browser without having to switch screens or log in elsewhere. This increased accessibility boosts successful sales performance while delivering outstanding support experiences every time! Team collaboration is key in accomplishing goals efficiently. Slack provides an ideal environment for memorizing topics quickly as well as quickly sharing ideas between team members away from the chaos of direct messages or emails. A streamlined approach helps streamline discussions between members who might be located anywhere on the globe product updates become simple tasks instead of time sinks! Additionally, shared files allow everyone to work together without having to constantly reattach the same document at different stages of a project's life cycle. For faster communication and maximum satisfaction between users and clients no tool comes close to Slaask's superior service standard today! Try out this free trial today with $100 worth of bonus credits to unlock powerful tools tailored towards successful client engagement efforts for businesses everywhere!
Read MoreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is HelpdeskEddy and how does it work?
HelpDeskEddy is a unified system of customer service that is always at hand for your needs. You can surprise with your customer service through our simple and easy high-quality client service. With endless possibilities, you can connect our system to your existing mailboxes and create tickets directly from the incoming emails. Incoming emails are checked automatically by the system and every incoming email is converted into “a ticket”. Within our system is a list of tickets matching to the list of emails you have in your inbox with all the content and attachments included.
Read MoreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Help Sumo and how does it work?
Help Sumo is an exclusive help desk management software specially designed to provide customer support through Email, Ticket systems, Live Chat, Social Media, and Self-Help Knowledge Base solutions. The platform carries a well-functioning email ticketing system containing multiple mass action and triaging features. Organizations get to monitor individually raised tickets to their resolution, ensuring that there are zero unattended tickets. Agents can communicate with their clients in a contextual way, sending updates regarding the progress of the issues raised by the latter. A comprehensive email system helps users go through the history of individual tickets and anticipate resolutions in no-time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services helping users provide adequate support via voice. The software offers 99.99% uptime rates along with comprehensive data security options.
Read MoreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is CustomerWise and how does it work?
CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledge base, CustomerWise empowers you to focus on customer service throughout the entire customer lifecycle. With powerful process management and automation rules, CustomerWise allows you to visualize and implement other processes that can include change management, problem management, development and QA.
Read MoreSW Score Breakdown
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Wix Answers and how does it work?
Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. All real-time and offline support requests are visible and manageable in one feed, enabling agents to easily bounce between conversations without spending time switching tabs. However customers choose to reach support, agents can see their entire journey in one chronological view. Answers provide the context they need to help customers quickly and accurately. Enable faster, more consistent responses with AI-powered article suggestions and saved replies.
Read MoreSW Score Breakdown
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Helpspot and how does it work?
Helpspot is a help desk software that converts inbound support requests into tickets, making it easier for support teams to handle tickets and connect with requesters to address issues. It's a step up from utilising basic email accounts to handle support queries. HelpSpot includes the essential tools for managing support requests and keeping teams in sync. It arranges tickets in a centralised inbox so that agents can see all incoming requests in one place and allocate the requests to themselves or others. Tickets disappear from the central inbox and reappear in the Agent Queue once allocated. As a result, it's clear who's in command. Internal notes allow agents to communicate within a ticket, eliminating the need for external messaging apps. Collision detection, on the other hand, alerts agents in real-time whether another agent is viewing or working on a request, assisting in the clarification of a team workflow. Pre-approved email templates, an internal knowledge base, customer self-service portals, reporting tools, and automation rules are among the software's additional features.
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