Get Listed

Home/Help Desk Software/SympoQUpdated on: November 29, 2023

OVERVIEW
FEATURES
TECHNICAL DETAILS
PRICING
ALTERNATIVES
REVIEWS
SCREENSHOTS
MORE
- Faq
- Downloads
- Related

Get Buyer Checklist Start Free Trial

View Gallery

COMPARE

SympoQ

Automated Help Desk

Write Review

What is SympoQ and how does it work? Built for customer support teams, as well as the customers, SympoQ is an intuitive and flexible help desk system built to manage and automate customer service and support activities from a single place. SympoQ can be set up and available for operations in less than 10 minutes with its flexible and easy to use configuration. With SympoQ, your customer support takes advantage of a robust support system that keeps your customers informed and in control of their issues. It allows you to take customer requests and assign them to the relevant functional area or agents for follow-up. The SympoQ customer portal is accessible 24/7 with self-service capabilities. Customers are able to search for solutions from the knowledge base without the need of contacting the help desk. The portal enriches customer experiences and results in increased loyalty from customers. SympoQ is customizable to business profile to deliver solutions that can satisfy complex requirements without becoming burdensome. Appearance and localization, email templates, they are all customizable. You can even set a public or a private site, choosing between internal or external help desk depending on your customers and support processes.

FOLLOWERS 124

SympoQ Features Show All Features

Help Desk Features

Macros (Templated Responses)You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.
Document StorageThe act of storing a document, usually a digital document, in a document management system (DMS) is known as document storage. We now use electronic storage instead of filing cabinets. It conserves both space and time. When a document is saved, it is often tagged with a collection of metadata to identify it as belonging to a certain category or classification. Then it's saved as a digital file.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Known Issue ManagementKnown issue management is the process of resolving known issues within the project. Problems with employees or vendors, technological glitches, and supply shortages can all wreak havoc on your project. If the problem isn't fixed, you risk causing needless friction, delays, or even failure to meet the deadline.
Knowledge BaseA knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.
Contract (SLA Management)Contract management (or SLA management) software is a digital tool (or collection of tools) that aids in the creation, storage, and retrieval of legal agreements and data. Contract management improves the efficiency of the whole contracting process. As a result, contract delivery times are faster and more reliable, and clients are happier.
Automated RoutingAutomated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.
Alerts (Escalation)Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.
Self Service PortalA self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The job of any self-service portal is to help users address common needs efficiently and without outside help.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Incident ManagementIncident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.
Social Media IntegrationSocial media integration is a marketing technique that allows you to use social media platforms to supplement your current branding and marketing strategies. By providing ways for your customers to connect or exchange information about your website and social media on different social networks, social media integration helps foster brand recognition and enhances the reach of your marketing campaigns.
Multi-Channel CommunicationMulti-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications. From an internal management perspective, multi-channel communication involves sending out material and information via multiple channels.
Customizable BrandingBrands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.
Surveys & FeedbackSurveys and feedback are a type of research methodologies that involve gathering data from a predetermined group of people in order to obtain information and insights into a variety of topics. They can serve a variety of purposes depending on the methods used.
Community ForumsA community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.

SympoQ Technical details

Support	24/7 (Live rep) Online	Customer Type	Individuals Freelancers Medium Business Small Business
API	NA	Location / Phone Number	NA
Deployment	SaaS/Web/Cloud	Official Website	https://www.sympoq.com/
Deployment	SaaS/Web/Cloud	Category	Help Desk Software

SympoQ Pricing

Pricing ModelFree Trial , Subscription

Concept

Test the platform with no commitment and ensure outstanding support

Features

100 tickets
1000 events
Ticket Management
Agent Portal
Email Ticketing
Basic Support
12 Months of Data Retention
Real-Time Reports
Report Builder
Workflow Rules
Custom Submission Fields

Extra Tickets and Events :

from $0.20 / Ticket
from $0.20 / 10 Events

Team

$79 /Month

Promote team collaboration, process consistency and customer self-service

Features

300 tickets
3000 events
Includes features of Concept plan, plus
Dedicated Customer Portal
Knowledgebase
Scheduled Actions
Unlimited Workspaces
Ticket Update Fields

Extra Tickets and Events :

from $0.25 / Ticket
from $0.30 / 10 Events

Premium

$325 /Month

Optimize your help desk performance and provide world-class support

Features

1000 tickets
10000 events
Includes features of Team plan, plus
Intelligent solutions
Bulk Import Customers
Email Conversion Placeholders

Extra Tickets and Events :

from $0.25 / Ticket
from $0.15 / 10 Events

Screenshot of the Vendor Pricing Page

View Full Screen

Disclaimer: The pricing details were last updated on 08/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SympoQ pricing.

SympoQ Alternatives SympoQ Alternatives

Sponsored

(1533 RATINGS) Salesforce Service C... Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by... read more Visit Website

Sponsored

(2899 RATINGS) Freshdesk A cloud-based customer support software that offers all in one solution for business needs to... read more Visit Website

Sponsored

(3480 RATINGS) Zendesk Support Zendesk Support is a customer support solution that centralizes all customer queries and... read more Visit Website

Sponsored

(179 RATINGS) ManageEngine Service... ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better... read more Visit Website

Sponsored

(926 RATINGS) Freshservice Freshservice is an online IT Service Management solution. The tool puts a refreshing user... read more Visit Website

Sponsored

(7914 RATINGS) monday.com Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From... read more Try for Free

(3417 RATINGS) Zoho Desk It is a context aware health desk software which will help you to provide efficient customer... read more Start Free Trial SympoQ vs Zoho Desk

(599 RATINGS) SysAid SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential... read more Start Free Trial SympoQ vs SysAid

(552 RATINGS) Help Scout Help Scout is an all in one customer service platform that helps small businesses, growing startups... read more Start Free Trial SympoQ vs Help Scout

(1352 RATINGS) LiveAgent A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center.... read more Start Free Trial SympoQ vs LiveAgent

(749 RATINGS) TeamSupport TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices,... read more Start Free Trial SympoQ vs TeamSupport

(46 RATINGS) osTicket osTicket is an open-source helpdesk management software solution that offers both IT asset... read more Start Free Trial SympoQ vs osTicket

(6 RATINGS) Gorgias Gorgias is an efficient customer service management software that is specially designed for online... read more Start Free Trial SympoQ vs Gorgias

(58 RATINGS) Jitbit Helpdesk Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based... read more Start Free Trial SympoQ vs Jitbit Helpdesk

(372 RATINGS) Kustomer Kustomer is an efficient CRM solution that helps enterprises deliver robust support services to... read more Start Free Trial SympoQ vs Kustomer

(66 RATINGS) Vision Helpdesk Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk... read more Start Free Trial SympoQ vs Vision Helpdesk