Home/Help Desk Software/SympoQ
Updated on: October 4, 2022
SympoQ - Help Desk Software
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79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SympoQ

Automated Help Desk
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What is SympoQ and how does it work?

Built for customer support teams, as well as the customers, SympoQ is an intuitive and flexible help desk system built to manage and automate customer service and support activities from a single place. SympoQ can be set up and available for operations in less than 10 minutes with its flexible and easy to use configuration. With SympoQ, your customer support takes advantage of a robust support system that keeps your customers informed and in control of their issues. It allows you to take customer requests and assign them to the relevant functional area or agents for follow-up. The SympoQ customer portal is accessible 24/7 with self-service capabilities. Customers are able to search for solutions from the knowledge base without the need of contacting the help desk. The portal enriches customer experiences and results in increased loyalty from customers. SympoQ is customizable to business profile to deliver solutions that can satisfy complex requirements without becoming burdensome. Appearance and localization, email templates, they are all customizable. You can even set a public or a private site, choosing between internal or external help desk depending on your customers and support processes.

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SympoQ Features Show All Features

SympoQ Technical details

Support 24/7 (Live rep) Online Customer Type Individuals Freelancers Medium Business Small Business
API NA Location / Phone Number NA
Deployment SaaS/Web/Cloud Official Website https://www.sympoq.com/
Category Help Desk Software

SympoQ Pricing

Pricing ModelFree Trial , Subscription
Concept

Test the platform with no commitment and ensure outstanding support

Features

  • 100 tickets
  • 1000 events
  • Ticket Management
  • Agent Portal
  • Email Ticketing
  • Basic Support
  • 12 Months of Data Retention
  • Real-Time Reports
  • Report Builder
  • Workflow Rules
  • Custom Submission Fields

Extra Tickets and Events :

  • from $0.20 / Ticket
  • from $0.20 / 10 Events
Team
$79 /Month

Promote team collaboration, process consistency and customer self-service

Features

  • 300 tickets
  • 3000 events
  • Includes features of Concept plan, plus
  • Dedicated Customer Portal
  • Knowledgebase
  • Scheduled Actions
  • Unlimited Workspaces
  • Ticket Update Fields

Extra Tickets and Events :

  • from $0.25 / Ticket
  • from $0.30 / 10 Events
Premium
$325 /Month

Optimize your help desk performance and provide world-class support

Features

  • 1000 tickets
  • 10000 events
  • Includes features of Team plan, plus
  • Intelligent solutions
  • Bulk Import Customers
  • Email Conversion Placeholders

Extra Tickets and Events :

  • from $0.25 / Ticket
  • from $0.15 / 10 Events
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Disclaimer: The pricing details were last updated on 08/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SympoQ pricing.

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SympoQ Screenshots

SympoQ screenshot
SympoQ screenshot
SympoQ screenshot

SympoQ FAQs

SympoQ is Help Desk Software. SympoQ offers the following functionalities:

  • Macros (Templated Responses)
  • Document Storage
  • Ticket Management
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about SympoQ features.

No, SympoQ does not provide API.


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