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About SympoQ

Built for customer support teams, as well as the customers, SympoQ is an intuitive and flexible help desk system built to manage and automate customer service and support activities from a single place. SympoQ can be set up and available for operations in less than 10 minutes with its flexible and easy to use configuration. With SympoQ, your customer support takes advantage of a robust support system that keeps your customers informed and in control of their issues. It allows you to take customer requests and assign them to the relevant functional area or agents for follow-up. The SympoQ customer portal is accessible 24/7 with self-service capabilities. Customers are able to search for solutions from the knowledge base without the need of contacting the help desk. The portal enriches customer experiences and results in increased loyalty from customers. SympoQ is customizable to business profile to deliver solutions that can satisfy complex requirements without becoming burdensome. Appearance and localization, email templates, they are all customizable. You can even set a public or a private site, choosing between internal or external help desk depending on your customers and support processes.

Screenshots & Videos

SympoQ screenshot

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    87%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    65%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Medium Business
  • Small Business
  • Freelancers
  • Individuals

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Online

SympoQ Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    87%

Unique Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

SympoQ Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 08/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SympoQ Pricing.

SympoQ Alternatives

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SympoQ Reviews

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SympoQ Screenshots

SympoQ FAQs

What is SympoQ used for?

SympoQ is Help Desk Software. SympoQ offers the following functionalities:

  • Macros (Templated Responses)
  • Document Storage
  • Ticket Management
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about SympoQ features.

What are the top alternatives for SympoQ?

Does SympoQ provide API?

No, SympoQ does not provide API.

SympoQ Contact

Vendor Details

Not available

Contact Details

Not available

https://www.sympoq.com/

Social Media Handles

Grid Report for SympoQ

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