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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zendesk Support Suite and how does it work?
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SIGNL4 and how does it work?
SIGNL4 is the ultimate solution for bridging the communication gap in critical situations. When systems fail, incidents occur, or urgent services are needed, the last thing they want is for their team to be left in the dark. That's where SIGNL4 comes in, ensuring that their staff, engineers, IT admins, and workers in the field are always notified and ready to act. With SIGNL4. Through persistent mobile push notifications, text messages, emails, and voice calls, SIGNL4 keeps its team connected and informed. But that's not all - its advanced features such as acknowledgment, tracking, and escalation take it to the next level. They understand that every second counts in a critical situation, and that's why they have integrated duty and shift scheduling into SIGNL4. This ensures that the right people are alerted at the right time, minimizing the risk of delayed responses. And with this revolutionary mobile app, they can take action from anywhere - whether it's managing alerts, communicating with experts, or solving problems with a single tap on their phone. But what sets SIGNL4 apart is its compatibility with various technical systems such as IT, IoT, and SCADA.
Read moreSW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is KubeHA and how does it work?
KubeHA revolutionizes incident management and automation with its state-of-the-art SaaS platform and GenAI capabilities. For DevOps engineers, SREs, and support teams inundated with alerts, KubeHA offers a seamless, automated solution for alert recovery. By automating the collection, analysis, and remediation of alert logs using GenAI, Elasticsearch, or custom commands, KubeHA transforms complex recovery processes into rapid, efficient operations. This intuitive tool reduces resolution times and enhances system reliability, providing a more proactive approach to maintaining performance. KubeHA deploys effortlessly on your private cloud or on-premises with a single command, ensuring data privacy and compliance with GDPR. Say goodbye to manual recovery tactics and hello to heightened application availability with KubeHA the ultimate ally in conquering alert chaos.
Read moreSW Score Breakdown
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Squirro Service Insights and how does it work?
Squirro’s Service Insights solution collects and analyses data across multiple sources, including service desks and configuration databases, to provide a real-time view of what really happened. All of this creates a seamless, and bespoke insights experience that helps everyone in the organization save time.
SW Score Breakdown
Squirro Service Insights Pricing
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Complaints Pro and how does it work?
In an era where customer satisfaction is pivotal, Complaints Pro emerges as an all-encompassing, cloud-based solution designed to streamline the management of complaints, incidents, and risks. This innovative platform not only offers an unparalleled control but also enhances visibility across all customer feedback channels within a single integrated system, ensuring swift and cost-effective operational efficiencies. By centralizing the capture and analysis of customer issues and quality assurance data, Complaints Pro enables businesses to address concerns promptly and effectively, fostering improvement in products and processes. Furthermore, it unlocks the potential to convert customer grievances into actionable insights, thus propelling continuous growth and enhancing business offerings. Equip the business with Complaints Pro and transform the customer complaint management into a strategic asset for organizational development.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Spike.sh and how does it work?
Spike.sh software is a platform used to manage incidents and monitor the services to resolve and increase customer satisfaction. Receive alerts on Phone calls, SMS, Email and Slack. Identify activity log of alerts and can reassigns incidents to team to measure the performance of teams. Generate reports in form of Graphs to understand repeated incidents and fix them in minutes. Small, Medium companies make use of the software.
Read moreSW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is DiliGenie and how does it work?
Introducing DiliGenie the ultimate solution for automating their IT processes. With this IT Service Management (ITSM) solution, they can streamline their incident, service request, change, and problem management without breaking a sweat. Gone are the days of manual and tedious IT processes. DiliGenie offers an integrated incident management tool that allows for quicker resolutions, minimizing any disruptions to their services. Say goodbye to frustrated users and hello to complete satisfaction with this ITIL aligned service request feature. No more back-and-forth emails or phone calls to get a simple service request fulfilled. DiliGenie has got they covered. But it doesn't stop there. This ITSM solution also helps businesses manage changes to critical systems with ease. With DiliGenie, they can now make changes without worrying about service disruptions. This Root Cause Analysis feature ensures that any problems that arise are swiftly identified and resolved, ensuring smooth operations for their business. And that's not all DiliGenie also offers project management capabilities. They can now easily manage projects, associated tasks, resources, and timelines all in one place. No more juggling multiple tools and spreadsheets. DiliGenie has everything they need to stay organized and on top of their projects. But what sets DiliGenie apart from other ITSM solutions is this consolidated knowledge base feature. Say goodbye to scattered and unorganized information. With DiliGenie, they can easily access a centralized knowledge base for all their IT processes, making their job easier and more efficient. DiliGenie is the go-to ITSM solution for professionals with a third party perspective. Its informative, organized, and authoritative tone makes it the perfect tool for any business looking to optimize their IT processes. Don't wait any longer try DiliGenie today and experience the power of automation for yourself.
Read moreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Squzy and how does it work?
Squzy software is an Open-source monitoring tool with Incident and Alert management system. Analyze the information received from application, checker or agent. Manage access control on each storage update and can create incident rules without restrictions. Manage notifications about incidents via Notification Manager to automate workflow. Developers, Small and Medium companies make use of the software.
Read moreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ErrorPulse and how does it work?
ErrorPulse revolutionizes front-end error tracking with its sleek, intuitive dashboard that simplifies debugging. By intelligently grouping errors, it prevents clutter from repetitive issues. Its Abstract Syntax Tree (AST) capabilities provide detailed context for error codes, offering more than just surrounding lines. Users benefit from a comprehensive stack trace that pinpoint the exact source code location and the sequence of events leading to the error. The dashboard allows for easy prioritization and management of errors by status. With a lightweight script under 5KB, the application’s performance remains unaffected. Collaboration is seamless, enabling shared access with team members. Can enhance error data by attaching custom metadata for detailed insights and export reports in PDF or shareable links for easy communication via email or Slack. Its responsive design ensures to monitor errors from any mobile device. ErrorPulse is essential for developers aiming to resolve issues quickly and efficiently.
Read moreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is AlertOps and how does it work?
AlertOps is a real-time, smart, automated incident management solution that integrates everything you need to quickly analyse, react, communicate, resolve, and improve issues within your system. With AlertOps, you can make use of strong no-code setup features like escalating alerts across service teams, enriching alerts and mapping custom data through Open API, and integrating with ITSM and ChatOps tools for simple collaboration and resolution. AlertOps dynamically routes alerts depending on time of day, issue type, customer or support history. It generates, closes, and amends tickets automatically or with a single click and you can use preset rules and sequences to trigger templated stakeholder notifications. To detect, prioritise, and handle issues, you can easily integrate with monitoring, ITSM, and ChatOps technologies with AlertOps. Users can use AlertOps’s open API to enhance their notifications and automate processes without having to write any code. It also offers flexible On-Call schedules that enable your company to notify the appropriate personnel at the appropriate time. Additionally, the platform offers enterprise reporting and dashboards that let you monitor team and business performance.
Read moreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zenduty and how does it work?
Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting.
Read moreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is BigPanda and how does it work?
BigPanda’s Autonomous Operations Platform can help. It captures alerts, changes and topology data from all your tools and uses machine learning to detect problems and identify their root cause in real-time. The result: fewer outages, faster resolution, and better applications & services. With pre-trained ML models, tons of integrations and a rapid deployment model, you’ll be live in just 8 - 12 weeks. BigPanda’s Open Box Machine Learning gives your team unprecedented transparency, testability and control. BigPanda works seamlessly with all of your existing tools monitoring, change, topology, ticketing & collaboration. BigPanda aggregates enrich and correlate alerts from your modern and legacy monitoring tools. AIOps lets IT operations scale beyond the limits of human abilities. It’s the only way to keep up with the demands of today’s hybrid IT environments, which blend fast-moving cloud-native technology and legacy systems.
Read moreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is YetiCloud and how does it work?
YetiCloud is a smart incident management software platform that enables you to manage difficulties and unforeseen events in cloud and on-premises systems. It allows you to track events and keep an eye on the ticketing system, using a centralized interface to improve and enhance your customer experience. With YetiCloud, you can track analytics and measure task performance indicators within a simple and customizable dashboard. You can handle requests and issues to monitor basic data using Yeti’s advanced ticket management feature. It also facilitates incident reporting to help you record and document incidents involving malfunctions, hacking, and other unforeseen events along with incident prioritization to set priority levels pertaining to the impact of the issue. Users also get the option for audit trials, disaster recovery, and much more with Yeti. The platform additionally facilitates sending of enriched notifications as soon as an error or an issue is encountered so that you are never left lagging behind. Additionally, the software offers easy integrations with other popular platforms like GitHub, Slack, and other services to facilitate smoother operations.
Read moreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ResQ and how does it work?
ResQ Chat Ops transforms incident management into a seamless experience, empowering teams with advanced tools. By integrating effortlessly with communication tools like Slack, ResQ boosts real-time collaboration and enhances incident response workflows. Professionals can resolve incidents efficiently, thanks to the platform's intuitive design that keeps everyone informed throughout the process. With a focus on insights and metrics, ResQ ensures that every incident is a learning opportunity. It offers automated postmortem and retrospective analysis to capture critical insights, helping teams prevent future issues and improve system reliability. This comprehensive incident management software fosters a culture of teamwork, facilitating communication and coordination among all stakeholders. By optimizing operational resilience and providing real-time solutions, ResQ Chat Ops positions itself as a valuable partner for businesses looking to enhance their system reliability and overall efficiency.
Read moreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Cronping and how does it work?
Cronping provides powerful uptime monitoring for the modern professional. It's an all-in-one tool that saves them time, money, and headaches. Cronping offers reliable, accurate, and responsive uptime monitoring that can be used by entire teams. Plus, each account comes with its own status page and powerful incident management. The status page ensures that they’ll never be left in the dark when it comes to their downtime and system outages. With Cronping’s sophisticated incident management tool, they’ll be able to quickly assess and resolve outages as soon as they happen. Not only will Cronping help keep their downtime and outages to a minimum, it will also help them save money and time. Get the best performance from your systems with Cronping.
Read moreSW Score Breakdown
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is PagerDuty and how does it work?
PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously.
Read moreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is xMatters and how does it work?
xMatters is a service reliability platform that enables DevOps, SREs and operations teams to automate workflows. It helps teams to ensure infrastructure, continuous working of applications and quick delivery of products. The software provides an adaptive approach to incident management and real-time performance analytics to improve efficiency. xMatters reduces operational problems by minimising manual tasks and drives collaboration and productivity across teams. It features adaptive incident management to automate resolution, protect customers from disruptions and learn from each event. The platform automatically schedules the on-call tasks, informs them of the right people and acts on detailed alerts. xMatters services help companies to give a quick response to customers through targeted and context-rich notifications. It removes the usage of multiple monitoring tools by alert correlation, filtering and suppression, enriched notifications and routing based on role or function. Users get quick insights into their processes and understand inefficiencies that boot collaboration and productivity.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Incident.io and how does it work?
Incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents.
SW Score Breakdown
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Rootly and how does it work?
Handoff PagerDuty alerts seamlessly to quickly assert incidents from your preferred tool, such as Slack. Involve all relevant teams automatically in seconds, not minutes.Build an automated and consistent response process and manage incidents directly from Slack to improve your reliability.With Rootly, you can react to messages with an emoji instead of copy-pasting timelines, you have endless combinations of workflow templates to encode the entire incident process, plug in and integrate with your favorite tools, automatically generate timelines, incidents, and templates, and get the fastest retrospective ever.The users will get a lot of benefits from using Rootly. Some of these benefits are that action items automatically sync with ticketing tools which can easily track follow ups, you can update your Atlassian Statuspage without leaving Slack, to keep the customers informed, determine who is doing what by quickly assigning roles, and you can page directly from Slack and Rootly will add them in.Rootly is created and designed for all IT requirements and companies of all sizes.
Read moreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TaskSift and how does it work?
TaskSift software is a platform used to create tasks from Slack messages with bug descriptions and feature requests. Measure the status change for tasks based on multiple source tickets each individual source status. It integrates with Jira, GitHub, GitLab, and more. Product Managers, Small and Medium companies make use of the software.
Read moreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Blameless and how does it work?
Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website.
Read moreSW Score Breakdown
The Average Cost of a basic Incident Management Software plan is $9 per month.
48% of Incident Management Software offer a Free Trial , while 37% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
SIGNL4
|
82 | 0 |
KubeHA
|
70 | 0 |
Squirro Service Insights
|
72 | 0 |
Complaints Pro
|
82 | 4.2 |
Spike.sh
|
85 | 4 |
DiliGenie
|
70 | 0 |
Squzy
|
74 | 0 |
ErrorPulse
|
78 | 0 |
AlertOps
|
91 | 4.7 |
Zenduty
|
91 | 0 |
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