Incident.io

About Incident.io

Incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents.

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Pricing

Free Trial Not Available
Starts at $16.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

60%
Momentum

67%
Popularity

80%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Incident.io Features

Show Feature Explanation

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Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Incident.io Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter $16.00 $19.00 per user / month

Features

Viewers - Unlimited
Workflows - 3
Custom Field - 5
Integration - 2
Support - Slack Community
Response SLA - 3 days
Data Retention - 1 month

Pro $23.00 $28.00 per user / month

Features

Viewers - Unlimited
Workflows - 10
Custom Field - 10
Integration - Unlimited
Advanced Insights
Private Incidents
Support - Live Chat
Response SLA - 1 days
Data Retention - Unlimited

Enterprise Custom

Features

Viewers - Unlimited
Workflows - Unlimited
Custom Field - Unlimited
Integration - Unlimited
Advanced Insights
Private Incidents
Sandbox Environments
Support - Dedicated Slack channel and Premium support
Response SLA - 3 hours
Data Retention - Unlimited
Annual Invoicing

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Disclaimer: The pricing details were last updated on 22/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Incident.io Pricing.