xMatters Pricing, Reviews and Features (April 2024)

About xMatters

xMatters is a service reliability platform that enables DevOps, SREs and operations teams to automate workflows. It helps teams to ensure infrastructure, continuous working of applications and quick delivery of products. The software provides an adaptive approach to incident management and real-time performance analytics to improve efficiency. xMatters reduces operational problems by minimising manual tasks and drives collaboration and productivity across teams. It features adaptive incident management to automate resolution, protect customers from disruptions and learn from each event. The platform automatically schedules the on-call tasks, informs them of the right people and acts on detailed alerts. xMatters services help companies to give a quick response to customers through targeted and context-rich notifications. It removes the usage of multiple monitoring tools by alert correlation, filtering and suppression, enriched notifications and routing based on role or function. Users get quick insights into their processes and understand inefficiencies that boot collaboration and productivity.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $16.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

94%
Reviews

83%
Momentum

64%
Popularity

87%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

xMatters Features

Show Feature Explanation

Show Missing Features

Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

94%

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

xMatters Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

FREE Free

Features

Up to 10 users
Unlimited Mobile Push & Email Notifications
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Unlimited Integrations
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Flow Designer
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6 Preset Roles
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On-Call Scheduling & Automated Escalations
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Mobile App
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Real-Time Response Dashboard
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Data Access Up To 90 Days
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Community Support
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Online Training

STARTER $16.00 $16.00 per user / month

Features

Includes Free Plan features, plus
50 SMS & 10 Voice Notifications Per User/Mo
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Conference Call Alerting
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All Preset Roles
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Manual Alerting
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Alert Suppression
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Subscribe To Alerts
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Single Sign-On
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Data Sync
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Data Access Up To 365 Days
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8x5 Phone & 24x7 Online Support
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SLA: 99.9%
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Online Training
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BASE $39.00 $39.00 per user / month

Features

Includes Starter Plan features, plus
100 SMS & 20 Voice Notifications Per User/Mo
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Non-Prod Instance
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Unlimited Custom Roles
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Post Mortem Timeline Reporting
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Skill-Based Assignments
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Multilingual Messaging
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Team Health Reports
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Application Audit Reports
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Stakeholder Licenses Available
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24x7 Phone & Online Support
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Classroom Training
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Customer Success Manager

ADVANCED $59.00 $59.00 per user / month

Features

Includes Base Plan features, plus
Unlimited SMS & Voice Notifications Per User/Mo
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2 Non-Prod Instances
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Unlimited Data Access
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DevOps, MIM & Change Playbooks
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Customizable Playbooks
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Shared Operational Dashboards
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Fill Count For Response Teams
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Geo-Based Assignment
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Playbook Scheduler
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24x7 Phone & Online Support
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SLA: 99.95%
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Classroom Training
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Customer Success Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about xMatters Pricing.

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xMatters Reviews

User Rating

4.6/5 (Based on 360 Ratings)

Ratings Distribution

Excellent
65.8%
Very Good
30%
Average
3.9%
Poor
0.3%
Terrible
0%

Do You Use xMatters?

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Review Summary

Overall, users find the platform user-friendly and easy to navigate. The incident management and communication capabilities are highly praised for their efficiency and effectiveness in resolving incidents quickly. Additionally, the integration options with various tools and platforms are seen as a major advantage. However, concerns have been raised regarding the complexity of setup and configuration, requiring significant time and effort to implement. Some users also report occasional glitches and performance issues that may hinder productivity.

Pros

Comprehensive incident management:
XMatters streamlines incident response with automated workflows, realtime communication, and detailed reporting.
Seamless IT service management:
Integrates with popular IT service management tools like ServiceNow and BMC Remedy to enhance IT operations efficiency.
Robust communication channels:
Utilizes multiple communication channels, including SMS, email, push notifications, and voice calls, to ensure timely incident response.
Customizable alerting and escalation policies:
Allows customization of alert rules, escalation procedures, and notification preferences to meet specific business requirements.

Cons

Steep learning curve:
The platform's complexity may require a learning curve for new users, potentially impacting the initial setup and configuration.
Limited customization options for incident workflows:
While XMatters offers customization for alerts and notifications, the flexibility of incident workflows may be constrained, limiting adaptability to unique business processes.
Potential integration challenges:
Integrating XMatters with existing systems may require technical expertise and effort, particularly for organizations with complex IT environments.