Home/Incident Management Software/BigPanda
Updated on: October 21, 2021

What is BigPanda ?

BigPanda - Incident Management Software
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81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

BigPanda

AIOps for the Modern Enterprise
(13 Ratings) Write Review

BigPanda’s Autonomous Operations Platform can help. It captures alerts, changes and topology data from all your tools and uses machine learning to detect problems and identify their root cause in real-time. The result: fewer outages, faster resolution, and better applications & services. With pre-trained ML models, tons of integrations and a rapid deployment model, you’ll be live in just 8 - 12 weeks. BigPanda’s Open Box Machine Learning gives your team unprecedented transparency, testability and control. BigPanda works seamlessly with all of your existing tools monitoring, change, topology, ticketing & collaboration. BigPanda aggregates enrich and correlate alerts from your modern and legacy monitoring tools. AIOps lets IT operations scale beyond the limits of human abilities. It’s the only way to keep up with the demands of today’s hybrid IT environments, which blend fast-moving cloud-native technology and legacy systems.

BigPanda Features Show All Features

BigPanda Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Mountain View, California / (650) 562-6555
Deployment SaaS/Web/Cloud Category Incident Management Software

BigPanda Pricing

Pricing ModelQuotation Based

Disclaimer: The pricing details were last updated on 17/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about BigPanda pricing.

BigPanda FAQs

BigPanda is Incident Management Software. BigPanda offers the following functionalities:

  • Ticket Management
  • Incident Reporting
  • Enriched Notifications
  • Root-cause Diagnosis
  • Real-time Dashboard
  • Auto-Assign (Incidents)

Learn more about BigPanda features.

Yes, BigPanda provides API.

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BigPanda Reviews

OVERALL RATING
4
Based on 13 Rating(s)
Rating Distribution
  • 46.2 %
  • 38.5 %
  • 7.7 %
  • 7.7 %
  • 0 %
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Jeff Y
Jeff YSource : g2crowd.com
(Reviewed on 14 February 2020) "Turn your IT support teams into a powerhouse with AIOps and BigPanda!"

What do you like best?

BigPanda allows our organization to integrate all our disparate monitoring tools into a single pane of glass. Alerts are intelligently de-duped and correlated through machine learning into a single event, and can be displayed in a timeline view making it easy to determine the first system(s) to detect the issue and which team(s) should be engaged to take action. The analytics views provide rich data on both team and user performance while breaking down detailed statistics around incident handling (MTTD, MTTR, MTTA) and capturing user actions.

What do you dislike?

There is nothing that we dislike about the platform. The platform and our strong relationship with the BigPanda team has provided us with a ton of value throughout our partnership.

What problems are you solving with the product? What benefits have you realized?

Prior to implementing BigPanda our teams suffered terribly from manual and inefficient incident handling processes. Outages often resulted in fire drills where all IT teams were engaged to participate on lengthy bridge calls that could easily consume an entire day. This was extremely disruptive, and a major distraction, to both project work and innovation. With BigPanda we can now reduce the noise and turn it into actionable insight. The correct teams can be engaged from the start and the unified console provides a means for all teams to have the same visibility. As we continue to mature as an organization we are extremely excited to take advantage of the change management correlation features and continue to build out automated workflows to action incidents as they occur.

...more
Michael P
Michael PSource : g2crowd.com
(Reviewed on 24 November 2019) "Easy software to implement."

What do you like best?

The redemption tickets for all working teams saved at least 50% of our time when closing them. However, so many noise tickets tend to lose focus on the critical, great pandas helped concentrate on the critical warnings.

What do you dislike?

Intelligent correlation is one of the features I am looking for, rather than the rules for correlation. It would also be nice to integrate cloud watch with the SNS or SNP alternative. Also the Service retry system now faces some ticket communication problems. Several advance tracking apps will also contribute to the review of tickets.

Recommendations to others considering the product:

If someone is looking for a solution to reduce tickets with a smart ticket correlation tool, i.e. switch or opt to big panda, I'm confident that this will help a lot with IT operations. It allows you to integrate all of your control tools in variety. Whether it is CatchPoint, Logic screen, Sites, personalized display, solarwind or non-monitoring, big panda offers tools for all your applications and integrations, such as slack or pager.

What problems are you solving with the product? What benefits have you realized?

As already stated, noisy tickets (redundant alerts) will be reduced, saving now 50% of the human energy in manually closing them. Regarding calling characteristics it helped to integrate with the pagerduty and some of our personalized method, regarding which we never had a connection mechanism.

...more
Administrator in Information Technology and Services
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 12 November 2019) "Good stuff! "

What do you like best?

BigPanda is allowing us to shift out effort in a more productive manner. Rather than giving our engineers busy work to close incidents, we are now able to focus on solving issues, performing root cause, and track down methods to automate.

What do you dislike?

I dislike BigPanda's deduplicaiton method. While I understand there is a management piece to the alert storm and this is all part of the noise, it becomes a 'black box' and we cannot peer inside and see what happened to an alert. Adding a GUI element would improve this a lot

What problems are you solving with the product? What benefits have you realized?

We are using BigPanda to tame the alert storms from our noises platforms. We have also found there is going to be great benefit in the ETL pieces. I hope these continue to be refined and developed.

...more
Rebecca L
Rebecca LSource : g2crowd.com
(Reviewed on 20 November 2019) "BigPanda Keeps Customers Happy"

What do you like best?

Working with account team to identify simplistic solutions to inefficient workflows. Even though some of our processes were incredibly clunky, BP quickly streamlined a lot of the basics! Now our teams are working much more in unison.

What do you dislike?

Custom solutions for integrations that are not fully "out of the box" from BP required a combination of work from the BP side, as well as alterations to our previously adopted workflows. Any change is difficult, but multiple changes at the same time result in compounded growing pains.

Recommendations to others considering the product:

Ensure that BigPanda has an out-of-the-box integration with your primary monitoring tool(s). Custom integrations exist and are possible (the account teams at BP are wonderful to work with!) but for those companies with snowflake workflows, it may result in a combo of adjustments to BP, as well as adjustments to your team.

What problems are you solving with the product? What benefits have you realized?

Moved from working out of multiple systems on a rotational basis to being able to watch new alerts roll in real time across the entire team. No one person is watching or responsible for a certain monitoring tool; all members have equal amounts access and accountability, which broadens flexibility in team scheduling.

...more
Pradeep M
Pradeep MSource : g2crowd.com
(Reviewed on 13 November 2019) "Got the bandwidth back !!!"

What do you like best?

Well start of, it saved atleast 40 to 50% of our time on closing redendent tickets across all operations team. And So many noise tickets tend to lose focus on the critical one, bigpanda helped to focus on the critical alerts that really requires attention.

What do you dislike?

One of the feature I am looking for is intelligent correlation rather than we manually write the correlation rules. Also option for cloud watch integration with the SNS or SNP integration option would be be great.

Also re-try mechanism to Service now incase any communication issues for a ticket.

Also some advance reporting features will help to analyze the tickets as well.

Recommendations to others considering the product:

If any one looking for the solution to reduce the tickets by intelligent ticket correlation tool, i say switch or opt to big panda, trust me this is going to help a lot in the IT operations. It provides variety integration options to all of your monitoring tool. Be it may be Catchpoint, Logic monitor, Sites scope, custom monitors, solarwind,or non monitoring tool like slack or pager-duty , big panda provides tools for all of your applications or integrations.

What problems are you solving with the product? What benefits have you realized?

As mentioned above,To reduce noisy tickets (redundant alerts) which saved 40-50% of the human effort in closing them manually in service now.

For calling features it helped to be able to integrate with the pagerduty and some of our custom tool for which previous we never has any sort of correlation mechanism as well.

...more
Kiranpaul K
Kiranpaul KSource : g2crowd.com
(Reviewed on 17 August 2018) "IT Incident Management at one place"

What do you like best?

This tool is so flexible that it integrated our application AppDynamics with out any issue and helped us to monitor all the IT incidents in one place. This really monitors, analyzes the data and creates IT incidents automatically and shares on our incident tracking tool JIRA

What do you dislike?

Its difficult to say what i dislike about the tool since we are using it for sometime now, once we are into the system we would very well understand what we want to the tool to be improved and also based on user needs one can like or dislike the tool

Recommendations to others considering the product:

Good Tool and good customer service.

What problems are you solving with the product? What benefits have you realized?

Incident management on real time, Analysis the data from multiple sources and correlating it and generating high level incidents.

...more
Fred E
Fred ESource : g2crowd.com
(Reviewed on 25 November 2019) "Bigpanda, a great platform to detect and solve critical problems."

What do you like best?

One of the features that I like most about this software is that it allows to establish an automatic correlation of alerts related to high-level incidents. In addition, it has multiple collaboration tools through which you can share assign and track alerts. Another great advantage of this software is that it has an Ops-Aware inbox that allows you to keep all alerts organized and updated. Finally, I can highlight that this software offers customized views for any application, equipment or commercial service.

What do you dislike?

The main and only disadvantage that this software has is that its annual cost is a bit high for the features it currently offers, in addition, its payment plans are not very flexible and that is a great limitation for small businesses.

Recommendations to others considering the product:

I recommend this software for large and medium companies, because of its price and features I do not consider it to be profitable for small companies. I also suggest integrating it with other applications to get the most out of it and in case of any inconvenience or doubt, I recommend going to any of its support services.

What problems are you solving with the product? What benefits have you realized?

In our company, BigPanda has allowed us to detect with total efficiency and speed the services and machines that present problems. It has also allowed us to discover and measure trends with respect to new incidents and the average resolution time for any environment, in addition, it has offered us the possibility of creating customized analyzes that are fully adapted to our work teams. Through this tool it is much easier to group high-level incidents to detect and solve critical problems easily and quickly.

...more
User in Computer Software
User in Computer SoftwareSource : g2crowd.com
(Reviewed on 13 November 2019) "Easy to integrate BP with external tools"

What do you like best?

easy to use event consolidation feature and incident assignment

What do you dislike?

User profile management is little tedious process

What problems are you solving with the product? What benefits have you realized?

Event consolidation is really useful as it controls the redundancy.

...more
Siddharth W
Siddharth WSource : g2crowd.com
(Reviewed on 18 August 2018) "An aggressive startup with a vision"

What do you like best?

Alert aggregation by getting all the alerts into one place.

The customer support reps are really helpful and responsive.

What do you dislike?

There seems to be a delay when the infrastructure is pretty huge, other than that, we have no issues with the product.

Recommendations to others considering the product:

BigPanda is a great company heading into the right direction, there is still some roome for improvement, but the company seems to be working hard and should be able to significantly help your organizations, Plus, the customer supoort is always just a call away and they seem happy to help

BigPanda has recently announced capabilities for Autonomous digital operation platform. The new capabilities include two significant product components; first, the platform features Open Box Machine Learning - a core component that provides unmatched trust, control, and transparency for enterprise IT customers. The other is the company's new Unified Analytics offering that delivers deep insights into real-time health and performance of IT operations. The company's Autonomous Digital Operations Platform enables global enterprises to cut down operational costs, enhance service availability, and diminish the IT risks related to digital transformation

What problems are you solving with the product? What benefits have you realized?

It helps us in removing the process of manually creating different tickets for various teams and sometimes the tickets would be lost in the system. With bigpanda, we can manage all under one UI and the incident management process has improved a lot ever since this has been implemented

...more
Administrator in Computer Software
Administrator in Computer SoftwareSource : g2crowd.com
(Reviewed on 13 November 2019) "Monitaring made easy"

What do you like best?

The best part of bigpanda is event consolidation

What do you dislike?

Bigpanda api and sso integration, some times didn't worked properly for me

What problems are you solving with the product? What benefits have you realized?

We are using for event consolidation, sending notifications and creating incidents

...more
Read All Reviews

Videos on BigPanda

What is BigPanda?
What is BigPanda?
BigPanda in Action
Demo: IT Alert Correlation with BigPanda

BigPanda Screenshots

Dashboard
Root Cause Changes
Working With Incidents
Dashboard
Dashboard
Root Cause Changes
Working With Incidents

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