What do you like best?
Well start of, it saved atleast 40 to 50% of our time on closing redendent tickets across all operations team. And So many noise tickets tend to lose focus on the critical one, bigpanda helped to focus on the critical alerts that really requires attention.
What do you dislike?
One of the feature I am looking for is intelligent correlation rather than we manually write the correlation rules. Also option for cloud watch integration with the SNS or SNP integration option would be be great.
Also re-try mechanism to Service now incase any communication issues for a ticket.
Also some advance reporting features will help to analyze the tickets as well.
Recommendations to others considering the product:
If any one looking for the solution to reduce the tickets by intelligent ticket correlation tool, i say switch or opt to big panda, trust me this is going to help a lot in the IT operations. It provides variety integration options to all of your monitoring tool. Be it may be Catchpoint, Logic monitor, Sites scope, custom monitors, solarwind,or non monitoring tool like slack or pager-duty , big panda provides tools for all of your applications or integrations.
What problems are you solving with the product? What benefits have you realized?
As mentioned above,To reduce noisy tickets (redundant alerts) which saved 40-50% of the human effort in closing them manually in service now.
For calling features it helped to be able to integrate with the pagerduty and some of our custom tool for which previous we never has any sort of correlation mechanism as well.