xMatters Pricing: Cost and Pricing plans

xMatters Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Insights for Incident Management Software

The Average Cost of a basic Incident Management Software plan is $9 per month.
xMatters pricing starts at $16/month, which is 78% higher than similar services.
47% of Incident Management Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 38% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

FREE Free

Features

Up to 10 users
Unlimited Mobile Push & Email Notifications
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Unlimited Integrations
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Flow Designer
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6 Preset Roles
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On-Call Scheduling & Automated Escalations
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Mobile App
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Real-Time Response Dashboard
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Data Access Up To 90 Days
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Community Support
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Online Training

STARTER $16.00 $16.00 per user / month

Features

Includes Free Plan features, plus
50 SMS & 10 Voice Notifications Per User/Mo
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Conference Call Alerting
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All Preset Roles
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Manual Alerting
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Alert Suppression
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Subscribe To Alerts
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Single Sign-On
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Data Sync
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Data Access Up To 365 Days
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8x5 Phone & 24x7 Online Support
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SLA: 99.9%
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Online Training
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BASE $39.00 $39.00 per user / month

Features

Includes Starter Plan features, plus
100 SMS & 20 Voice Notifications Per User/Mo
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Non-Prod Instance
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Unlimited Custom Roles
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Post Mortem Timeline Reporting
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Skill-Based Assignments
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Multilingual Messaging
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Team Health Reports
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Application Audit Reports
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Stakeholder Licenses Available
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24x7 Phone & Online Support
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Classroom Training
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Customer Success Manager

ADVANCED $59.00 $59.00 per user / month

Features

Includes Base Plan features, plus
Unlimited SMS & Voice Notifications Per User/Mo
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2 Non-Prod Instances
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Unlimited Data Access
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DevOps, MIM & Change Playbooks
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Customizable Playbooks
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Shared Operational Dashboards
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Fill Count For Response Teams
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Geo-Based Assignment
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Playbook Scheduler
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24x7 Phone & Online Support
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SLA: 99.95%
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Classroom Training
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Customer Success Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

xMatters FAQs

How much does xMatters cost?

The pricing for xMatters starts at $16.00 per user per month. xMatters has 3 different plans:

STARTER at $16.00 per user per month.
BASE at $39.00 per user per month.
ADVANCED at $59.00 per user per month.

xMatters also offers a Free Plan with limited features.

Learn more about xMatters pricing.

Does xMatters offer a free plan?

Yes, xMatters offers a free plan.

Learn more about xMatters pricing.

Compare xMatters Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
xMatters	16	per month	per user		xMatters Pricing
PagerDuty	10	per month	per user	+	PagerDuty Pricing
Opsgenie	9.45	per month	per user	+	Opsgenie Pricing
StatusCast Incident Management	3.6	per month	per user	+	StatusCast Incident Management Pricing
Ivanti Service Manager	-	-	-	+	Ivanti Service Manager Pricing
Zenduty	5	per month	per user	+	Zenduty Pricing
Mission Manager	-	-	-	+	Mission Manager Pricing
AlertOps	5	per month	per user	+	AlertOps Pricing
Amixr	8	per month	per user	-	Amixr Pricing
Everbridge IT Alerting	-	-	-	-	Everbridge IT Alerting Pricing

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xMatters Features

Show Feature Explanation

Show Missing Features

Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

xMatters Integrations

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Jira Product Management Software

xMatters Pricing

Pricing Insights for Incident Management Software

xMatters FAQs

Compare xMatters Pricing Against Competitors

Free Software Alternatives to xMatters

xMatters Alternatives

xMatters Features

Incident Management Features

xMatters Integrations

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