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About Zenduty

Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    68%
  • Popularity
    77%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

Zenduty Features

Incident Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Real-time Dashboard

Provides easy visualization of the latest data

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
Zenduty Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

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Disclaimer: The pricing details were last updated on 24/03/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zenduty Pricing.

Zenduty Alternatives

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Zenduty Reviews

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Zenduty FAQs

What is Zenduty used for?

Zenduty is Incident Management Software. Zenduty offers the following functionalities:

  • Auto-Assign (Incidents)
  • Safety Management
  • Real-time Dashboard
  • Root-cause Diagnosis
  • Incident Prioritization
  • Enriched Notifications
  • Disaster Recovery
  • CAPA
  • Audit Trail
  • Incident Reporting
  • Ticket Management
  • Task Management

Learn more about Zenduty features.

What are the top alternatives for Zenduty?

Does Zenduty provide API?

Yes, Zenduty provides API.

Zenduty Contact

Vendor Details

Bangalore, India Founded : 2019

Contact Details

+91 9702319333

https://www.zenduty.com/

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Customers

Qoala
Zolo
UrbanPiper

Zenduty Integrations

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