Zenduty Pricing, Reviews and Features (April 2024)

About Zenduty

Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting.

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Pricing

Free Trial Available
Starts at $5.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

60%
Momentum

65%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

Zenduty Features

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Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Real-time Dashboard

Provides easy visualization of the latest data

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Zenduty Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Free Free

On-call and alerting for young startups and hobbyists

Features

SMS/Phone/Email/Slack/Teams/Push Notifications
On call scheduling
Android/iOS application
100+ out of the box integrations

Starter $5.00 $6.00 per user / month

Incident response for small teams

Features

Includes features of Free plan, plus
Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others
Incident Responders
Incident tagging
Alert forwarding
48 hours support turnaround time

Growth $14.00 $16.00 per user / month

Incident management for fast-growing teams

Features

Includes features of Starter plan, plus
Unlimited SMS/Phone call alerts
API access
Advanced alert routing rules
Incident Command System
Automated playbooks - Task templates
Service maintenance windows
Incident comms
Single Sign On
Advanced alert suppression
Custom incident messages
Shift overrides(beta)
24 hours support turnaround time

Enterprise $21.00 $25.00 per user / month

Advanced incident management for the enterprise

Features

Includes features of Growth plan, plus
Priority Live Support
Dedicated account manager
24 hours support turnaround time
Incident Postmortems
Incident SLAs
Custom Incident Priorities
Stakeholder Communications
Developer Support
Unlimited users
Stakeholder communication templates
Postmortem templates
Alert correlation engine (*Coming soon)
Incident forecasting (*Coming soon)
Workflow automation (*Coming soon)

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Disclaimer: The pricing details were last updated on 24/03/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zenduty Pricing.