Home/Incident Management Software/ZendutyUpdated on: June 7, 2023
Zenduty - Incident Management Software
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zenduty

Incident Management System for DevOps and SRE Teams
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What is Zenduty and how does it work? Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting.

Zenduty Features Show All Features

Zenduty Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Bangalore, India / +91 9702319333
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://www.zenduty.com/
Category Incident Management Software

Zenduty Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

On-call and alerting for young startups and hobbyists

Features

  • SMS/Phone/Email/Slack/Teams/Push Notifications
  • On call scheduling
  • Android/iOS application
  • 100+ out of the box integrations
Starter
$5 /User/Month
Billed Yearly

Incident response for small teams

Features

  • Includes features of Free plan, plus
  • Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others
  • Incident Responders
  • Incident tagging
  • Alert forwarding
  • 48 hours support turnaround time
Growth
$14 /User/Month
Billed Yearly

Incident management for fast-growing teams

Features

  • Includes features of Starter plan, plus
  • Unlimited SMS/Phone call alerts
  • API access
  • Advanced alert routing rules
  • Incident Command System
  • Automated playbooks - Task templates
  • Service maintenance windows
  • Incident comms
  • Single Sign On
  • Advanced alert suppression
  • Custom incident messages
  • Shift overrides(beta)
  • 24 hours support turnaround time
Enterprise
$21 /User/Month
Billed Yearly

Advanced incident management for the enterprise

Features

  • Includes features of Growth plan, plus
  • Priority Live Support
  • Dedicated account manager
  • 24 hours support turnaround time
  • Incident Postmortems
  • Incident SLAs
  • Custom Incident Priorities
  • Stakeholder Communications
  • Developer Support
  • Unlimited users
  • Stakeholder communication templates
  • Postmortem templates
  • Alert correlation engine (*Coming soon)
  • Incident forecasting (*Coming soon)
  • Workflow automation (*Coming soon)
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Disclaimer: The pricing details were last updated on 24/03/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zenduty pricing.

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Videos on Zenduty

Zenduty - Incident management for DevOps and SRE teams
Zenduty - Incident management for DevOps and SRE teams
Zenduty - Incident Priorities and SLAs

Zenduty Screenshots

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Zenduty FAQs

Zenduty is Incident Management Software. Zenduty offers the following functionalities:

  • Auto-Assign (Incidents)
  • Safety Management
  • Real-time Dashboard
  • Root-cause Diagnosis
  • Incident Prioritization
  • Enriched Notifications
  • Disaster Recovery
  • CAPA
  • Audit Trail
  • Incident Reporting
  • Ticket Management
  • Task Management

Learn more about Zenduty features.

Yes, Zenduty provides API.

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Disclaimer

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