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About AlertOps

AlertOps is a real-time, smart, automated incident management solution that integrates everything you need to quickly analyse, react, communicate, resolve, and improve issues within your system. With AlertOps, you can make use of strong no-code setup features like escalating alerts across service teams, enriching alerts and mapping custom data through Open API, and integrating with ITSM and ChatOps tools for simple collaboration and resolution. AlertOps dynamically routes alerts depending on time of day, issue type, customer or support history. It generates, closes, and amends tickets automatically or with a single click and you can use preset rules and sequences to trigger templated stakeholder notifications. To detect, prioritise, and handle issues, you can easily integrate with monitoring, ITSM, and ChatOps technologies with AlertOps. Users can use AlertOps’s open API to enhance their notifications and automate processes without having to write any code. It also offers flexible On-Call schedules that enable your company to notify the appropriate personnel at the appropriate time. Additionally, the platform offers enterprise reporting and dashboards that let you monitor team and business performance.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    75%
  • Momentum
    69%
  • Popularity
    78%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

AlertOps Features

Incident Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
AlertOps Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

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Disclaimer: The pricing details were last updated on 15/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about AlertOps Pricing.

AlertOps Alternatives

View All AlertOps Alternatives

AlertOps Reviews

User Rating

4.7/5 (Based on 113 Ratings)

Rating Distribution

  • Excellent

    73.5%
  • Very Good

    22.1%
  • Average

    4.4%
  • Poor

    0%
  • Terrible

    0%

Do You Use AlertOps?

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Videos on AlertOps

AlertOps FAQs

What is AlertOps used for?

AlertOps is Incident Management Software. AlertOps offers the following functionalities:

  • Auto-Assign (Incidents)
  • Safety Management
  • Real-time Dashboard
  • Incident Prioritization
  • Enriched Notifications
  • Disaster Recovery
  • Audit Trail
  • Incident Reporting
  • Ticket Management
  • Task Management

Learn more about AlertOps features.

What are the top alternatives for AlertOps?

Does AlertOps provide API?

Yes, AlertOps provides API.

AlertOps Contact

Vendor Details

Bloomingdale, Illinois Founded : 2015

Contact Details

+1 844-292-8255

https://alertops.com/

Social Media Handles

Grid Report for AlertOps

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Customers

NHS
Intel
Macy's
Deloitte
DC.gov
BHP
Accenture
AAA
AtoS
Sanofi
The University of Memphis
LouMalnatis

AlertOps Integrations

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