AlertOps Pricing, Reviews and Features (April 2024)

About AlertOps

AlertOps is a real-time, smart, automated incident management solution that integrates everything you need to quickly analyse, react, communicate, resolve, and improve issues within your system. With AlertOps, you can make use of strong no-code setup features like escalating alerts across service teams, enriching alerts and mapping custom data through Open API, and integrating with ITSM and ChatOps tools for simple collaboration and resolution. AlertOps dynamically routes alerts depending on time of day, issue type, customer or support history. It generates, closes, and amends tickets automatically or with a single click and you can use preset rules and sequences to trigger templated stakeholder notifications. To detect, prioritise, and handle issues, you can easily integrate with monitoring, ITSM, and ChatOps technologies with AlertOps. Users can use AlertOps’s open API to enhance their notifications and automate processes without having to write any code. It also offers flexible On-Call schedules that enable your company to notify the appropriate personnel at the appropriate time. Additionally, the platform offers enterprise reporting and dashboards that let you monitor team and business performance.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $5.00. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

75%
Momentum

69%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

AlertOps Features

Show Feature Explanation

Show Missing Features

Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

AlertOps Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter Pack Free

Easy on-call scheduling, unlimited API calls, enriched alerts & online help

Features

Mobile App (iOS/Android)
E-mail and Push Notifications : Unlimited
SMS and Voice Notifications (US/Canada) : 125 SMS / 25 Voice
account-wide
SMS and Voice Notifications (International) : 75 SMS / 25 Voice
account-wide
Team-Based Organization : Unlimited
Advanced On-Call Scheduling
Automated Escalations
No-Code Open API
Monitoring Integrations
ChatOps Integrations
Advanced Permissions
Role-Based Security : Preset Roles
Billing Administration User
Alert Prioritization and Deduplication
Enriched Alerts
Alert Lifecycle Tracking
API Requests : Unlimited
Data Retention : 3 Months
Help Center (Online)

Standard $5.00 $8.00 per user / month

Alerting and on-call scheduling for small teams (up to 10 users)

Features

Mobile App (iOS/Android)
E-mail and Push Notifications : Unlimited
SMS and Voice Notifications (US/Canada) : Unlimited
SMS and Voice Notifications (International) : 25 Phone & 25 SMS Notifications per user / month (additional notifications are $0.35 per notification)
Team-Based Organization : Unlimited
Advanced On-Call Scheduling
Automated Escalations
No-Code Open API
Monitoring Integrations
ChatOps Integrations
Advanced Permissions
Role-Based Security : Preset Roles
Billing Administration User
Alert Prioritization and Deduplication
Enriched Alerts
Downloadable Reports
Alert Lifecycle Tracking
API Requests : Unlimited
Data Retention : 3 Months
Help Center (Online)
Chat and Email Support

Premium $15.00 $18.00 per user / month

Advanced incident response automation for teams

Features

Mobile App (iOS/Android)
E-mail and Push Notifications : Unlimited
SMS and Voice Notifications (US/Canada) : Unlimited
SMS and Voice Notifications (International) : Unlimited
Heartbeat Monitoring
Team-Based Organization : Unlimited
Advanced On-Call Scheduling
Automated Escalations
No-Code Open API
Monitoring Integrations
ChatOps Integrations
ITSM and Outbound Integrations
Advanced Permissions
Role-Based Security : Preset Roles
Billing Administration User
Single Sign-On (SSO)
Live Call Routing Phone Number : $10 per number/month (1 number free)
US/Canada Live Call Routing : $0.10 per min (100 minutes free/month)
International Live Call Routing : $0.35 per min
Alert Prioritization and Deduplication
Workflows (Customized Workflows) : Limited
Alert Delay and Suppression
Central Notification Rules
Dynamic Routing
Enriched Alerts
Incident Opt-Out
Custom Alert Mapping
Custom Actions
Downloadable Reports
Alert Lifecycle Tracking
Operations Dashboard
Alert and Notification Reports
Incident Management Reports
API Requests : Unlimited
Data Retention : 1 Year
Help Center (Online)
Chat and Email Support

Enterprise $23.00 $27.00 per user / month

Major incident management for enterprise needs

Features

Mobile App (iOS/Android)
E-mail and Push Notifications : Unlimited
SMS and Voice Notifications (US/Canada) : Unlimited
SMS and Voice Notifications (International) : Unlimited
Heartbeat Monitoring
Team-Based Organization : Unlimited
Advanced On-Call Scheduling
Automated Escalations
No-Code Open API
Monitoring Integrations
ChatOps Integrations
ITSM and Outbound Integrations
Advanced Permissions
Role-Based Security : Unlimited Customizable Roles
Billing Administration User
Single Sign-On (SSO)
Stakeholder Communications
Live Call Routing Phone Number : $10 per number/month (1 number free)
US/Canada Live Call Routing : $0.10 per min (100 minutes free/month)
International Live Call Routing : $0.35 per min
Alert Prioritization and Deduplication
Workflows (Customized Workflows) : Unlimited
Alert Delay and Suppression
Central Notification Rules
Dynamic Routing
Dynamic Grouping
Enriched Alerts
Incident Opt-Out
Custom Alert Mapping
Custom Actions
Manual Alerting
Message Templates
Conference Bridge Access
Downloadable Reports
Alert Lifecycle Tracking
Operations Dashboard
Alert and Notification Reports
Incident Management Reports
API Requests : Unlimited
Data Retention : Unlimited
Help Center (Online)
Chat and Email Support
24x7 Critical Response Support
Extended Proof of Concept
White-Glove Onboarding

Custom Custom

The software offers Custom pricing plan on basis of request.

Non-Production Environment
Extended Proof of Concept
White-Glove Onboarding

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about AlertOps Pricing.