Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience. The Reputation.com platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform’s advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Location / Phone Number||California, United States / 1-800-888-0924|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Reputation Management Software|
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Disclaimer: The pricing details were last updated on 18/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The ability to drill down what about our business is working and what is not so that we can become more proactive than reactive and in turn make operational changes.
There are no downsides from a business perspective, but there have been frustrations with platform usability. There are great bells and whistles to the platform, but only great when they are functional.
We are seeing how reputation score aligns with our other survey information to not only connect the dots, but also identify discrepancies. Having this real-time data allows us to identify issues/trends more effectively.
My favorite aspect of reputation.com is the large amount of different features available in the product. We've previously had to use several different platforms to accommodate various needs (review management, operations, surveys, social) and it's extremely useful to be able to roll up these services into one platform.
We also really appreciate the ability to respond to reviews within the platform, which saves our users a good deal of time.
We are looking foward to many of the new social changes that are on the roadmap for later this year, particularly the integration of LinkedIn and the addition of GMB, Instagram and LinkedIn to tools like the library and campaigns functionality. These features are great but without the ability to use channels we're focused on like GMB and LinkedIn, we're mostly limited to using the calendar.
Mentioned in "what I like best" but being able to pull multiple efforts into one dashboard is extremely helpful. We are relatively new to Reputation.com so we definitely haved't maximized the potential yet!
The best thing about Reputation.com is the different enhancements, integrations and tools that the platform has to offer. It's nice to be able to have an efficient platform that can be used for many different ways.
I wish there were better analytic features. We are very involved in social but are limited to the analytics of content that is only posted through Reputation.com. We really need the API to pull in data full circle from our franchisee's Facebook pages as many are also posting directly through Facebook.
Being able to manage all online reviews is HUGE for us. With Reputation.com's managed response service we are now also able to have a 100% response rate to all negative reviews which is very beneficial.
Reputation gives us the tools to have an open dialogue with our customers and find out what matters to them and how they would like to be serviced. Through our reputation score, we can be confident that we are the best, by achieving the Best in Class score in our industry.
I only wish that Yelp was included, this platform has to be managed separately
Managing our online listings and making sure the information is accurate
Being able to respond and monitor across all channels from one convenient location
Not yet fully developed for B2B clients. Also, not immediately clear on how the categories within the reputation score are calculated.
Immediate benefit is being able to respond to reviews. We are yet to realize better star average however, we are expanding our modules and will be better able to answer this in a few months.
Ability to Grow and expand with their products. Our account managers is great, and we get lots of great ideas and feedback on where we are headed.
There are many great products that we'd like to use, but can't at the moment.
Reputation Management, Managed Services, and their search profiles.
Reputation.com is a super helpful tool that makes it easy to manage and reply to our company's Google and Facebook reviews.
One of the drawbacks of utilizing their management feature is that sometimes their team doesn't always respond to all of our reviews that come in, so I just keep an eye on it to make sure all reviews get replies.
Reputation.com really allows our company to understand exactly how are customers are feeling about us. It's been a great way to manage our overall customer feedback.
i love the simplicity of responding to reviews. i know right away if there is a review i need to respond to right away. i also love the word cloud and our rep is always quick to respond to any questions we have.
i realized during this conference that reputation.com offers so many more solutions- i would have loved to know about these services, as we now have many other companies providing these services for us.
review management- much higher patient satisfaction rate and honestly we can answer questions from our board as to how we are keeping up with online reviews. :)
Reputation.com is extremely user-friendly, complete with a very visual user-interface. All of your stats are right there and easy to action against. Not a lot of digging is required in this platform.
I dislike the manual process when it comes to review requesting right from the platform. I've found it to be a tedious process, especially since my company's business model calls for selecting differing templates for each and every doctor.
We're managing our physician's online reputation and review generation with Reputation.com. The need for bulk requesting to thousands of members is solved with this platform.
love dealing with reputation.com on a regular basis and they have helped grow our online reviews greatly.
nothing bad to say at this time and love using the produc
volume or reviews, responding to reviews in a timely fashion.