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Updated on: May 25, 2020
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Reputation.com

Help customers find, choose and recommend your business
(240 Ratings) Write Review

Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience. The Reputation.com platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform’s advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue.

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Reputation.com Features Show All Features

Reputation.com Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number California, United States / 1-800-888-0924
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software

Reputation.com Pricing

Pricing ModelQuotation Based
Reputation.com
Custom

Features

  • Customer Review Platform
  • Social Media Monitoring
  • Review Monitoring
  • Sentiment Analysis

Contact the vendor for detailed pricing information

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Reputation.com Pricing
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Disclaimer: The pricing details were last updated on 18/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Reputation.com FAQs

Reputation.com is Reputation Management Software. Reputation.com offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Social Media Metrics

Learn more about Reputation.com features.

Reputation.com provides a custom pricing for their software.

Learn more about Reputation.com pricing.

No, Reputation.com does not offer a free plan.

Learn more about Reputation.com pricing.

No, Reputation.com does not provide API.

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Reputation.com Reviews

OVERALL RATING
4.4
Based on 240 Rating(s)
Rating Distribution
  • 207
  • 22
  • 5
  • 5
  • 1
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Administrator in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 07 January 2020)
"A lot of promises."

What do you like best?

Reputation.com (RDC) really wants to bend over backwards for us they want to do everything that we need. But it feels like it's always far in the future when another CRM or ORM already has the process down. I am in RDC daily. It holds all my company's data. The platform is very easy to navigate and the RepLive App is great for us and gathering reviews. The API connection before RDC and Google My Business is great.

What do you dislike?

Beside what I said above, my company has an issue with data being overwritten. I work with PHI so we have a lot of security issues and credentialing systems to run data through. It's happened a few times that I have spent HOURS uploading photos or updating data points only to have it overwritten within the week and only know about it because whoever asked me to update the info is calling and complaining that I didn't do my job. Also the API with Facebook has been down a lot lately. We think we respond to a review and it doesn't post or we see a review or recommendation on Facebook that isn't pulled into RDC.

Recommendations to others considering the product:

With anything, you have to do your research. What do you need to see in terms of reviews? If Yelp is a bigger part of your online experience, you may want to think twice about RDC.

What problems are you solving with the product? What benefits have you realized?

One of our biggest challenges is review solicitation. RDC is making it easy to send out surveys. We can get very specific and direct a review to go to a number of review sites. RDC will also note which review site needs more help. So Healthgrades has a low rating, we'll put this 5 star review there or their Google page has a 5-star average, let's not put this bad review there. We are able to send reviews via email or mobile and can also print out business cards with a vanity URL if someone needs a physical reminder to review a site.

Other benefits is the connection that RDC has with Google My Business (GMB). We can make an update in RDC or upload a photo there and it will push to GMB and our website. We can also see in RDC which social pages are connected or need connecting with one look.

I love our rep. Everyone we have to deal with at RDC is great.

The platform is pretty customizable. We have a lot of users in there, from marketing, to local practice managers who only need to see one location or a set of providers. It's easy to set admin levels.

A goal is to have a data source of truth. My company is scattered throughout the county and trying to wrangle all our data is pretty much a nightmare. We have 13 markets and 30,000+ providers and locations. RDC is meant to become that one day and I think it can but we have so many projects going on, their team must be stretched pretty thin. In addition to RDC we use Sprinklr to fill in the gaps and then also have to have a hand in Yelp, etc. etc. I want one platform for everything. It's a big ask, as we are a huge company with HIPAA concerns and 300+ social media accounts.

...more
Dustinh26Source : apps.apple.com
(Reviewed on 29 December 2019)
Auto sign up

Never signed up for this and they started flooding my email with reviews. Never once did I agree that I wanted all of that crap in my email.

...more
Administrator in Real EstateSource : g2crowd.com
(Reviewed on 02 December 2019)
"Great product, even better service"

What do you like best?

Reputation.com brings everything into an easy-to-use platform, allowing us to read reviews, easily respond to them, and manage our business listings efficiently. They assigned a "customer success manager," and that's been extremely helpful in making sure we get the most value for the software.

What do you dislike?

The different modules could be better integrated- more links from the dashboard to detailed information would be helpful.

What problems are you solving with the product? What benefits have you realized?

Prior to Reputation.com, we weren't able to ensure that our business listings were the same across different sites, and now we are. We also weren't monitoring reviews, let alone responding to them, because they were in so many places. Bringing things together has been enormously helpful, and we've boosted our average star rating by 8% in a little over a year.

...more
Alejandra CSource : g2crowd.com
(Reviewed on 27 November 2019)
"Great Experience overall. Would Recommend"

What do you like best?

Surveys. How quick our rep replies to help me.

What do you dislike?

Sometimes auto-reply overrides ones we post.

What problems are you solving with the product? What benefits have you realized?

There is no drop-off data. Our rep gets changed often.

...more
Administrator in Hospital & Health CareSource : g2crowd.com
(Reviewed on 26 November 2019)
"Good Product Big Up-sell"

What do you like best?

I find having everything in one place very useful.

What do you dislike?

The up-sell

Not all features are included in the original quoted price.

Also the setup is a very hard and tedious process and not find the on boarding team very helpful

What problems are you solving with the product? What benefits have you realized?

Listing management as well as responding to reviews

...more
Administrator in Law PracticeSource : g2crowd.com
(Reviewed on 26 November 2019)
"Good System to boost your reviews"

What do you like best?

Simplicity & customer service. Reputation.com's people are always easy to work with.

What do you dislike?

Nada - everything is great. We do not plan to change service providers anytime soon.

Recommendations to others considering the product:

Use it consistently

What problems are you solving with the product? What benefits have you realized?

Getting more leads. We get a lot more calls and when I ask "why did you pick us", most people say our reviews. The reason our reviews are up is because we use reputation.com's system. The system makes review growth exponential compared to what you could do on your own.

...more
User in Real EstateSource : g2crowd.com
(Reviewed on 26 November 2019)
"Convenient & Affordable Reputation Software "

What do you like best?

I really appreciate the ability to toggle between stores and quickly get a comprehensive overview of the performance of all of our stores.

What do you dislike?

For the future, I would love to get a report of not only CTR for review request emails, but also what percentage of people click Google vs. Facebook for their options.

What problems are you solving with the product? What benefits have you realized?

Rep.com allows us to be immediately notified of reviews and quickly respond when there is an issue that needs to be resolved. It helps us track our online reputation in realtime and helps us see trends as they are happening.

...more
Moira KSource : g2crowd.com
(Reviewed on 26 November 2019)
"Great"

What do you like best?

I have been working with Reputation.com for several years. Their level of service and technical expertise is my favorite.

What do you dislike?

The onboarding of new features is not defined clearly enough.

What problems are you solving with the product? What benefits have you realized?

managing our provider information on our website and throughout the internet.

...more
Administrator in Hospital & Health CareSource : g2crowd.com
(Reviewed on 24 November 2019)
"Easy to use"

What do you like best?

Dashboard and ease of replying to reviews

What do you dislike?

Sometimes Google sync fails and needs resetting

What problems are you solving with the product? What benefits have you realized?

We have seen new customers through the doors due to our online review presence.

...more
User in AutomotiveSource : g2crowd.com
(Reviewed on 22 November 2019)
"It's very useful, we've only just scraped the surface but there's room for improvement on the basics"

What do you like best?

The pre-entered responses for reviews save a lot of time although I wish we had the flexibility to delete those that aren't appropriate for our business. I would also like the ability to edit responses through the platform, currently, if we were to make a spelling error we have to wait for this to pull through onto Google itself and edit which takes time and risks us forgetting to edit these.

What do you dislike?

Support is fairly slow and often not clear with their answers or solutions to issues. It feels like a lot of things go Live before the kinks have been ironed out. The Reputation Score itself isn't particularly clear on both how it's worked out and what the pillars actually mean.

Recommendations to others considering the product:

Make sure you are very clear on what you are receiving with your package when you sign up. Be aware that some functions may not work quite right, ie the map. It's evolving still.

What problems are you solving with the product? What benefits have you realized?

Reputation.com is saving time in terms of the time spent responding to reviews. It also gives us the flexibility to give our teams access without them being able to respond to reviews which means they can stay engaged without us risking them responding and possibly damaging our reputation.

...more
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Videos on Reputation.com

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Online Reputation Management from Reputation com
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Reputation.com Screenshots

Reputation.com Demo - Reputation.com
Reputation.com Demo - Reputation.com
Reputation.com Demo - Reputation.com
Reputation.com Demo - Reputation.com
Reputation.com Demo - Reputation.com