One of our biggest challenges is review solicitation. RDC is making it easy to send out surveys. We can get very specific and direct a review to go to a number of review sites. RDC will also note which review site needs more help. So Healthgrades has a low rating, we'll put this 5 star review there or their Google page has a 5-star average, let's not put this bad review there. We are able to send reviews via email or mobile and can also print out business cards with a vanity URL if someone needs a physical reminder to review a site.
Other benefits is the connection that RDC has with Google My Business (GMB). We can make an update in RDC or upload a photo there and it will push to GMB and our website. We can also see in RDC which social pages are connected or need connecting with one look.
I love our rep. Everyone we have to deal with at RDC is great.
The platform is pretty customizable. We have a lot of users in there, from marketing, to local practice managers who only need to see one location or a set of providers. It's easy to set admin levels.
A goal is to have a data source of truth. My company is scattered throughout the county and trying to wrangle all our data is pretty much a nightmare. We have 13 markets and 30,000+ providers and locations. RDC is meant to become that one day and I think it can but we have so many projects going on, their team must be stretched pretty thin. In addition to RDC we use Sprinklr to fill in the gaps and then also have to have a hand in Yelp, etc. etc. I want one platform for everything. It's a big ask, as we are a huge company with HIPAA concerns and 300+ social media accounts.