Home/Reputation Management Software/Reputation.com
Updated on: September 25, 2020
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Reputation.com

Help customers find, choose and recommend your business
(561 Ratings) Write Review

Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience. The Reputation.com platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform’s advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue.

Reputation.com Awards

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Reputation.com Features Show All Features

Reputation.com Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number California, United States / 1-800-888-0924
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software

Reputation.com Pricing

Pricing ModelQuotation Based
Reputation.com
Custom

Features

  • Customer Review Platform
  • Social Media Monitoring
  • Review Monitoring
  • Sentiment Analysis

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 18/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Reputation.com FAQs

Reputation.com is Reputation Management Software. Reputation.com offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Social Media Metrics

Learn more about Reputation.com features.

Reputation.com provides a custom pricing for their software.

Learn more about Reputation.com pricing.

No, Reputation.com does not offer a free plan.

Learn more about Reputation.com pricing.

No, Reputation.com does not provide API.

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Reputation.com Reviews

OVERALL RATING
4.1
Based on 561 Rating(s)
Rating Distribution
  • 59.9 %
  • 28.1 %
  • 5 %
  • 1.7 %
  • 5.4 %
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Akhilesh KSource : g2crowd.com
(Reviewed on 12 September 2020)
"Advanced analytics to extract valuable insights of business."

What do you like best?

Managing reviews and answering customer feedback has been made easier with the Reputation.com application. It's the ease of use that makes it a favorite tool for the users. It is fully flexible and is quite reputable to put out robust performance. Real-time customer feedback ensures that the organization keep up with good work and provide high-quality service all the way long. Great for listing management, ratings, and reviews. Feature-packed software, especially the reporting feature has been of great help. Review collected by and hosted on G2.com.

What do you dislike?

Survey results at times do not reach out to the organization. It makes the whole point of conducting a survey, null. It does not allow to post more than one picture or video, for that matter. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is the best platform for any business to attract more customers by following the strategy that the customer is looking for. We can easily check our rating score, reviews, etc. I would highly recommend it to others. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting real-time customer feedback is really good for the organization's growth, as it is important. However, while putting out their thought, customers also expect to get a reply back from the developers' side. Reputation.com has made that job really a cakewalk. Reputation.com is a unique platform among all other application platforms for reputation. It can be a game-changer for any business by knowing the Reputation score by setting a benchmark. Review collected by and hosted on G2.com.

...more
Administrator in Transportation/Trucking/RailroadSource : g2crowd.com
(Reviewed on 04 September 2020)
"Rep.com is crucial for Google local performance"

What do you like best?

Rep.com provides a great all in one platform for managing our over 500 listings throughout North America. Ensuring our listings NAP information is correct while tracking all review and responding accordingly is crucial to our business. Review collected by and hosted on G2.com.

What do you dislike?

There are a few reporting limitations that I would love to have but understand these might not apply to the masses. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best in class platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have active communication with our account team to address any concerns. Review collected by and hosted on G2.com.

...more
John CSource : g2crowd.com
(Reviewed on 02 September 2020)
"Reputation.com takes reviews to the next level."

What do you like best?

It makes it really easy to follow up with clients to get feedback on our services. Review collected by and hosted on G2.com.

What do you dislike?

I'm very happy with Reputation.com. Thanks! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting more feedback on our operations and level of service so we can keep doing what we do well and address the things we don't. Review collected by and hosted on G2.com.

...more
Administrator in Real EstateSource : g2crowd.com
(Reviewed on 02 September 2020)
"Great For Your Business!"

What do you like best?

easy to navigate. updates you as soon as you receive a review or survey response. customer service team is very helpful and quickly responds. Review collected by and hosted on G2.com.

What do you dislike?

nothing. I haven't found anything I didn't like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps us gage how our residents really feel about our community and where and on what we can improve on. Review collected by and hosted on G2.com.

...more
Administrator in Real EstateSource : g2crowd.com
(Reviewed on 01 September 2020)
"Rep.com helps us do great things!"

What do you like best?

Reputation.com has been so great as a partner. Their training is awesome and our Customer Success team, China and Rob and Lauren have always been super helpful! We love that you guys are always willing to help and build our platform for success. Review collected by and hosted on G2.com.

What do you dislike?

In the past, things were very segmented with different packages, but love how everything has been streamlined in the last few years. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time to review all the different products offered to create the package you need for your team and always work with your Customer Success team to identify how to continue to build and evolve your platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using Reputation.com has helped us gain valuable insight for online reputation management and has allowed us to strategize how to improve as a company! Review collected by and hosted on G2.com.

...more
Gaurav SSource : g2crowd.com
(Reviewed on 01 September 2020)
"Make your own choice using true benchmark."

What do you like best?

One of the best key features that made us interested in the software is the feature of third-party app integration. It helps a lot in the reviewing procedure. Having third-party application integrated simply boosts up the confidence. Whenever a review comes in we get notified about it. It has been found useful and easy to keep an eye at all the customer feedback in real-time. Building a reputation of organization, Keeping track of data is very important. While doing it manually can be difficult, Reputation.com comes to rescue, in such situations. Review collected by and hosted on G2.com.

What do you dislike?

It does not allow to post more than one picture or video linked with Instagram. Instagram has now become one of the greatest marketing tools. Not being able to use it to its full potential leaves a bitter taste. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great chance to recommend Reputation.com for those who are looking for such an application. I have been using it for a long time and love to recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reputation.com is created to craft a good reputation for the organization and keep it up. It indeed is a great tool that comes with all these useful features and great functionality. Fixing up a few glitches will surely make it the best. It takes care of everything from scratch. Starting from scheduling to customizing. Reputation.com is doing a good job as far as performance is concerned. However, it has a few drawbacks that need to be fixed as soon as possible. But apart from that, Reputation.com is doing a good job. Review collected by and hosted on G2.com.

...more
User in Real EstateSource : g2crowd.com
(Reviewed on 01 September 2020)
"Great Tool for Online Reputation Insights!"

What do you like best?

I like the reporting and insights that reputation.com provides. You can filter and to see by state, property and associate level. Review collected by and hosted on G2.com.

What do you dislike?

I wish they could integrate Yelp and also have the flagging go to the native platform as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Automated reporting would be nice Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to respond to reviews much faster with reputation.com Review collected by and hosted on G2.com.

...more
User in SportsSource : g2crowd.com
(Reviewed on 01 September 2020)
"Perfect Platform for Integrating Optimal Response(s)"

What do you like best?

I truly like that it a one stop shop. I can go to one application and find all of our reviews, respond to them and send them out from one single platform. . I like to use it for monitoring our reviews and to respond to those that left us a review and I cross reference it with my portal and can follow up with those that have left us a review so I can either call and or email them and provide them a discount off of a future season of services. So this is why I do not see any issues with this product. Our entire organization, franchisees and franchises utilize this platform and I have not heard a bad review to date. Review collected by and hosted on G2.com.

What do you dislike?

Nothing at all. Everything is super efficient and easy to manage .. I don't think there are many flaws tothis platform anf if there are, I am unaware of them. I like to use it for monitoring our reviews and to respond to those that left us a review and I cross reference it with my portal and can follow up with those that have left us a review so I can either call and or email them and provide them a discount off of a future season of services. So this is why I do not see any issues with this product. Our entire organization, franchisees and franchises utilize this platform and I have not heard a bad review to date. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think it is a great tool for those small busineses that need a platform that is both efficient and useful. I utilize it in a way that streamlines my goals as a marketing manager. I can go to this platform and respond to and interact with, my community and members that are reviewing our services. . I like to use it for monitoring our reviews and to respond to those that left us a review and I cross reference it with my portal and can follow up with those that have left us a review so I can either call and or email them and provide them a discount off of a future season of services. So this is why I do not see any issues with this product. Our entire organization, franchisees and franchises utilize this platform and I have not heard a bad review to date. I think it is a great product and would highly recommend .. My advise is that all businesses utilize this platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems that I am able to solve go beyond the application. It offers me a great opportunity to access reviews and content that may have slipped through the cracks. . I like to use it for monitoring our reviews and to respond to those that left us a review and I cross reference it with my portal and can follow up with those that have left us a review so I can either call and or email them and provide them a discount off of a future season of services. So this is why I do not see any issues with this product. Our entire organization, franchisees and franchises utilize this platform and I have not heard a bad review to date. Review collected by and hosted on G2.com.

...more
User in Real EstateSource : g2crowd.com
(Reviewed on 28 August 2020)
"Quick and Easy"

What do you like best?

Reputation.com allows their customer to respond to reviews and monitor their reputation score all in one convenient website. Social media has given customers a voice. Reputation.com lets you use it to your businesses advantage and when it’s needed most. Review collected by and hosted on G2.com.

What do you dislike?

Depending on your business type some of the generic responses that are provided by their team members lack a personal touch. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Reputation.com allows their customer to increase productivity by having all the tools needed to monitor reviews in one convenient website. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reviews are very important in today's society and they do give the consumer a glimpse of what is expected when choosing to do business with a company. Review collected by and hosted on G2.com.

...more
Ernie GSource : g2crowd.com
(Reviewed on 27 August 2020)
"True Review"

What do you like best?

It is easy to navigate and loads up quickly. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. It works well. I really have no complaints. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All my staff realizes that I personally read and answer all reviews...both negative and positive. These reviews help me monitor how well we are doing with our customers. It also allows me to see and respond to deficiencies that need to be addressed. Review collected by and hosted on G2.com.

...more
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