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Updated on: December 8, 2019
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Voiptime - Call Center Software : SaaSworthy.com
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Voiptime

Automated Cold Calling Software for Businesses
(7 Ratings) Write Review

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate.

Voiptime Features Show All Features

Voiptime Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Denver, Colorado / +1 (720) 362-50-05
Deployment SaaS/Web/Cloud Category Call Center Software

Voiptime Pricing

Pricing ModelFree Trial , Subscription
How much does Voiptime cost ?
The pricing for Voiptime starts at $39.0 per user per month. Voiptime has 2 different plans such as - Basic at $39.0 per user per month and Professional at $68.0 per user per month. Voiptime also offers a custom plan based on the customer's request.
MONTHLY YEARLY
Basic
$35.10 /User/Month
Billed Yearly

Hit your sales goals with call automation and built-in CRM

Features

  • Approximately 1150 minutes free to the USA per agent monthly
  • Upto $8 free usage credit for global calling per agent monthly
  • Preview and Power dialers
  • Basic reporting and Live monitoring
  • API integration and Webhooks
  • Call recording (1 year storage)
  • Local caller ID (from $4 per Area per Month)
  • Global calling (minutes are sold separately)
  • Support 8/5 (Helpdesk)

Professional
$61.20 /User/Month
Billed Yearly

The fastest Predictive dialer for high volume outbound calls

Features

  • Includes features of Basic plan, plus
  • Approximately 2900 minutes free to the USA per agent monthly
  • Upto $20 free usage credit for global calling per agent monthly
  • Predictive dialer
  • Advanced KPI reporting
  • Teams and tasks priority
  • Call recording (3 years storage)
  • Local caller ID (from $4 per Area per Month)
  • Global calling (minutes are sold separately)
  • Premium support (Helpdesk and Chat)

Custom
Custom

Customized plan for complex business tasks

Features

  • Includes features of Professional plan, plus
  • Approximately 8600 minutes free to the USA per agent monthly
  • Upto $60 free usage credit for global calling per agent monthly
  • From 10 licenses
  • On-demand feature development
  • Custom analytics
  • Unlimited calling
  • Unlimited simultaneous calls
  • Support 24/7 (Helpdesk and Chat and Phone), Service Level Agreement
  • Dedicated support manager

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 22/05/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Voiptime Reviews

OVERALL RATING
4.9
Based on 7 Rating(s)
Rating Distribution
  • 7
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Source : g2crowd.com
(Reviewed on 23 June 2019)
"Amazing VOIP"

What do you like best?

Best way for audio calls to be saved in businuess

What do you dislike?

Very complex system and expensive software

What problems are you solving with the product? What benefits have you realized?

Very good storage of recorded callls

Show Less

...more
Source : g2crowd.com
(Reviewed on 12 April 2019)
"The software that makes your team more efficient"

What do you like best?

We’ve been looking for software that could improve the speed of the first contact with lead and Voiptime Cloud is perfect at that. This software allows us to react to customers’ queries and respond to callback requests much faster. And with appointment scheduling feature, we can plan our time in advance and make sure we don’t miss a single person.

What do you dislike?

We can’t send follow up emails from the system. Not that we dislike it, but it would be nice to have such function.

Recommendations to others considering the product

Try this software if you want more efficiency in your workflow.

What business problems are you solving with the product? What benefits have you realized?

Voiptime Cloud simplifies contacting leads and providing better customer service. It saves us a lot of time and makes our business more dynamic overall.

...more
Source : g2crowd.com
(Reviewed on 12 April 2019)
"Great software for cold calling"

What do you like best?

What we really like about this software is that it has a bunch of other useful features in addition to auto dialer. It’s really important for us to be able to process our database effectively and Voiptime Cloud ensures that. Starting out and setting the campaign is very easy and overall it’s very user-friendly software.

What do you dislike?

We’ve just started using it, so no complaints so far.

Recommendations to others considering the product

It’s a very user-friendly system. Even if you’ve never used call center software before, you’ll easily figure it out. And if you have any questions, just contact the support team. They really are very helpful.

What business problems are you solving with the product? What benefits have you realized?

It makes our campaigns more effective by making sure that every contact in the list is processed. The system doesn’t just skip contacts who didn’t pick up. It schedules another retry.

...more
Source : g2crowd.com
(Reviewed on 22 February 2019)
"This software is as good as they say"

What do you like best?

There are lots of benefits:

built-in CRM

sales pipeline reports

Predictive dialer with customizable redialing intervals

legal compliance and timezones, just to name a few.

It has everything you need to boost sales. We saw the result in the first few months! Also, Voiptime Cloud is very easy to implement. We just imported our database and continued working.

What do you dislike?

We need a bit more automation (I mean sending a follow-up email if the call wasn't answered). This feature is not available at the moment, but the team promised to develop it soon.

Recommendations to others considering the product

We can recommend Voiptime Cloud to anyone who’s looking for a call center and sales solution. You’ll particularly appreciate it if you do business in different countries.

What business problems are you solving with the product? What benefits have you realized?

Voiptime helps us reach more prospects much faster. It saves us a lot of time because it automates many routine tasks.

...more
Source : g2crowd.com
(Reviewed on 22 February 2019)
"Call center software that automates daunting tasks"

What do you like best?

We’ve been using Voiptime for a few months now and we are very satisfied. The feature that we like best is that this software connects agents only with live people. Our sales don’t have to listen to the ringing tone every time they dial a number. They don’t even have to dial actually. Once the campaign is launched, all they do is talk and sell, which is awesome. We also like detailed reporting and timezones features.

What do you dislike?

Everything works fine for us, the longer we use this software, the more positive sides we discover.

Recommendations to others considering the product

We signed up for a free trial before purchasing to check if this software had the functionality that we needed. And it does have it all and even more!

What business problems are you solving with the product? What benefits have you realized?

Voiptime saves a ton of time and makes your sales reps hyper-productive. As a result, we acquire more and more customers.

...more
Source : g2crowd.com
(Reviewed on 21 February 2019)
"Great software for sales"

What do you like best?

Our sales department has been using Voiptime Cloud for a while now when working with leads. It helps us organize the sales process better because now we have all the necessary information at hand and we can access everything quickly. Also, when you call the lead you’ve already been talking to, you can view a complete history of interactions. Our sales also love client cards and pipeline reporting. And I love the fact that I can oversee their work at any time :)

What do you dislike?

We are completely satisfied. So far so good

Recommendations to others considering the product

If you need to work with large call volumes, Voiptime is a great all-in-one solution.

What business problems are you solving with the product? What benefits have you realized?

Voiptime helps us optimize sales by providing quick access to all client information. I can monitor leads at every stage of the sales pipeline, check who is working with whom, and how the whole process is going.

...more
Source : g2crowd.com
(Reviewed on 18 February 2019)
"The best dialer I’ve ever used!"

What do you like best?

We’ve been using Voiptime Predictive dialer for 6 months already and I’m more than happy with this software! My team now processes massive databases three times faster than they used to. Our sales have jumped exponentially. And now they’ve added FCC compliance feature, which means that we’ll be able to use Predictive dialer to its full potential and not be afraid to violate the law. I’m very satisfied with this software. My only regret is that I didn't turn to them earlier.

What do you dislike?

I have nothing to complain about so far. Though it would be great to send follow up emails directly from the system but that’s just a suggestion. Overall, I love it!

Recommendations to others considering the product

Don’t waste your time. If your call center doesn’t work as it’s supposed to, maybe it’s time for a change.

What business problems are you solving with the product? What benefits have you realized?

We had big contact lists of potential leads, but agents couldn’t reach them fast enough. Our sales fluctuated because of that and I had to either hire more people or come up with something more effective to process calls. Once I implemented Voiptime Predictive dialer, the productivity of my sales reps increased three times! I got a lot more than I expected for a reasonable price.

...more

Videos on Voiptime Youtube Official Channel

Voiptime Cloud Predictive Dialer

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