Home/Call Center Software/VoiptimeUpdated on: June 7, 2023
Voiptime - Call Center Software
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Voiptime

Automated Cold Calling Software for Businesses
(93 Ratings) Write Review

What is Voiptime and how does it work? Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate.

Voiptime Features Show All Features

Voiptime Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Denver, Colorado / +1 (720) 362-50-05
Deployment SaaS/Web/Cloud Official Website https://voiptimecloud.com/
Category Call Center Software

Voiptime Pricing

Pricing ModelQuotation Based
Professional
Custom

For teams from 2 to 100 agents

Features

  • Approximately 2000 minutes free to the USA per agent monthly
  • Up to $14 free usage credit for global calling per agent monthly
  • Unlimited concurrent calls*
  • Built-in CRM with callback scheduling
  • Preview, Power and Predictive dialers
  • Intelligent routing of inbound calls
  • Call logging & recording
  • Basic reporting & live agent monitoring
  • Teams & tasks priority
  • REST API and custom CRM integration
  • Support 8/5
Enterprise
Custom

For teams from 5 up to 600

Features

  • Multichannel communication (voice, email, robocalls, web chat, web callback)
  • ACD routing and call queues
  • Inbound and outbound IVR
  • Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns
  • Call script builder
  • Live to monitor and call barging
  • Advanced real-time and historical reporting
  • Quality management and call recording
  • Workforce management
  • REST API and CRM integration via Iframe
  • Support 8/5 or 24/7,
  • Service Level Agreement
  • Heightened fault tolerance
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Disclaimer: The pricing details were last updated on 22/05/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Voiptime pricing.

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Voiptime Reviews

OVERALL RATING 4.9 Based on 93 Rating(s)
Rating Distribution
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Voiptime Screenshots

Predictive dialer
Detailed campaign report
Call transfer
Client’s timeline information filters
Import changes
Select line
Predictive dialer
Predictive dialer
Detailed campaign report
Call transfer
Client’s timeline information filters
Import changes
Select line

Voiptime FAQs

Voiptime is Call Center Software. Voiptime offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Voiptime features.

Yes, Voiptime provides API.

Customers

MSV
MSV
Toast
Toast
UA.TAO
UA.TAO

Voiptime Integration

Zapier
(3780 RATINGS) Zapier iPaaS Software

Disclaimer

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