Home/Call Center Software/Voiptime
Updated on: July 7, 2020
What is Voiptime ?
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Voiptime

Automated Cold Calling Software for Businesses
(14 Ratings) Write Review

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate.

Voiptime Features Show All Features

Voiptime Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Denver, Colorado / +1 (720) 362-50-05
Deployment SaaS/Web/Cloud Category Call Center Software

Voiptime Pricing

Pricing ModelQuotation Based
Professional
Custom

For teams from 2 to 100 agents

Features

  • Approximately 2000 minutes free to the USA per agent monthly
  • Up to $14 free usage credit for global calling per agent monthly
  • Unlimited concurrent calls*
  • Built-in CRM with callback scheduling
  • Preview, Power and Predictive dialers
  • Intelligent routing of inbound calls
  • Call logging & recording
  • Basic reporting & live agent monitoring
  • Teams & tasks priority
  • REST API and custom CRM integration
  • Support 8/5
Enterprise
Custom

For teams from 5 up to 600

Features

  • Multichannel communication (voice, email, robocalls, web chat, web callback)
  • ACD routing and call queues
  • Inbound and outbound IVR
  • Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns
  • Call script builder
  • Live to monitor and call barging
  • Advanced real-time and historical reporting
  • Quality management and call recording
  • Workforce management
  • REST API and CRM integration via Iframe
  • Support 8/5 or 24/7,
  • Service Level Agreement
  • Heightened fault tolerance
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Voiptime Pricing
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Disclaimer: The pricing details were last updated on 22/05/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Voiptime FAQs

Voiptime is Call Center Software. Voiptime offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about Voiptime features.

Voiptime provides a custom pricing for their software.

Learn more about Voiptime pricing.

No, Voiptime does not offer a free plan.

Learn more about Voiptime pricing.

Yes, Voiptime provides API.

Ask the Community View Community

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Voiptime Reviews

OVERALL RATING
4.9
Based on 14 Rating(s)
Rating Distribution
  • 14
  • 0
  • 0
  • 0
  • 0
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Source : g2crowd.com
(Reviewed on 23 June 2019)
"Amazing VOIP"

What do you like best?

Best way for audio calls to be saved in businuess

What do you dislike?

Very complex system and expensive software

What problems are you solving with the product? What benefits have you realized?

Very good storage of recorded callls

...more
User in AutomotiveSource : g2crowd.com
(Reviewed on 23 June 2019)
"Amazing VOIP"

What do you like best?

Best way for audio calls to be saved in businuess

What do you dislike?

Very complex system and expensive software

What problems are you solving with the product? What benefits have you realized?

Very good storage of recorded callls

...more
Source : g2crowd.com
(Reviewed on 12 April 2019)
"The software that makes your team more efficient"

What do you like best?

We’ve been looking for software that could improve the speed of the first contact with lead and Voiptime Cloud is perfect at that. This software allows us to react to customers’ queries and respond to callback requests much faster. And with appointment scheduling feature, we can plan our time in advance and make sure we don’t miss a single person.

What do you dislike?

We can’t send follow up emails from the system. Not that we dislike it, but it would be nice to have such function.

Recommendations to others considering the product

Try this software if you want more efficiency in your workflow.

What business problems are you solving with the product? What benefits have you realized?

Voiptime Cloud simplifies contacting leads and providing better customer service. It saves us a lot of time and makes our business more dynamic overall.

...more
Maryna NSource : g2crowd.com
(Reviewed on 12 April 2019)
"The software that makes your team more efficient"

What do you like best?

We’ve been looking for software that could improve the speed of the first contact with lead and Voiptime Cloud is perfect at that. This software allows us to react to customers’ queries and respond to callback requests much faster. And with appointment scheduling feature, we can plan our time in advance and make sure we don’t miss a single person.

What do you dislike?

We can’t send follow up emails from the system. Not that we dislike it, but it would be nice to have such function.

Recommendations to others considering the product:

Try this software if you want more efficiency in your workflow.

What problems are you solving with the product? What benefits have you realized?

Voiptime Cloud simplifies contacting leads and providing better customer service. It saves us a lot of time and makes our business more dynamic overall.

...more
Kateryna KSource : g2crowd.com
(Reviewed on 12 April 2019)
"Great software for cold calling"

What do you like best?

What we really like about this software is that it has a bunch of other useful features in addition to auto dialer. It’s really important for us to be able to process our database effectively and Voiptime Cloud ensures that. Starting out and setting the campaign is very easy and overall it’s very user-friendly software.

What do you dislike?

We’ve just started using it, so no complaints so far.

Recommendations to others considering the product:

It’s a very user-friendly system. Even if you’ve never used call center software before, you’ll easily figure it out. And if you have any questions, just contact the support team. They really are very helpful.

What problems are you solving with the product? What benefits have you realized?

It makes our campaigns more effective by making sure that every contact in the list is processed. The system doesn’t just skip contacts who didn’t pick up. It schedules another retry.

...more
Source : g2crowd.com
(Reviewed on 12 April 2019)
"Great software for cold calling"

What do you like best?

What we really like about this software is that it has a bunch of other useful features in addition to auto dialer. It’s really important for us to be able to process our database effectively and Voiptime Cloud ensures that. Starting out and setting the campaign is very easy and overall it’s very user-friendly software.

What do you dislike?

We’ve just started using it, so no complaints so far.

Recommendations to others considering the product

It’s a very user-friendly system. Even if you’ve never used call center software before, you’ll easily figure it out. And if you have any questions, just contact the support team. They really are very helpful.

What business problems are you solving with the product? What benefits have you realized?

It makes our campaigns more effective by making sure that every contact in the list is processed. The system doesn’t just skip contacts who didn’t pick up. It schedules another retry.

...more
User in International AffairsSource : g2crowd.com
(Reviewed on 22 February 2019)
"Call center software that automates daunting tasks"

What do you like best?

We’ve been using Voiptime for a few months now and we are very satisfied. The feature that we like best is that this software connects agents only with live people. Our sales don’t have to listen to the ringing tone every time they dial a number. They don’t even have to dial actually. Once the campaign is launched, all they do is talk and sell, which is awesome. We also like detailed reporting and timezones features.

What do you dislike?

Everything works fine for us, the longer we use this software, the more positive sides we discover.

Recommendations to others considering the product:

We signed up for a free trial before purchasing to check if this software had the functionality that we needed. And it does have it all and even more!

What problems are you solving with the product? What benefits have you realized?

Voiptime saves a ton of time and makes your sales reps hyper-productive. As a result, we acquire more and more customers.

...more
Source : g2crowd.com
(Reviewed on 22 February 2019)
"Call center software that automates daunting tasks"

What do you like best?

We’ve been using Voiptime for a few months now and we are very satisfied. The feature that we like best is that this software connects agents only with live people. Our sales don’t have to listen to the ringing tone every time they dial a number. They don’t even have to dial actually. Once the campaign is launched, all they do is talk and sell, which is awesome. We also like detailed reporting and timezones features.

What do you dislike?

Everything works fine for us, the longer we use this software, the more positive sides we discover.

Recommendations to others considering the product

We signed up for a free trial before purchasing to check if this software had the functionality that we needed. And it does have it all and even more!

What business problems are you solving with the product? What benefits have you realized?

Voiptime saves a ton of time and makes your sales reps hyper-productive. As a result, we acquire more and more customers.

...more
Source : g2crowd.com
(Reviewed on 22 February 2019)
"This software is as good as they say"

What do you like best?

There are lots of benefits:

built-in CRM

sales pipeline reports

Predictive dialer with customizable redialing intervals

legal compliance and timezones, just to name a few.

It has everything you need to boost sales. We saw the result in the first few months! Also, Voiptime Cloud is very easy to implement. We just imported our database and continued working.

What do you dislike?

We need a bit more automation (I mean sending a follow-up email if the call wasn't answered. This feature is not available at the moment, but the team promised to develop it soon.

Recommendations to others considering the product

We can recommend Voiptime Cloud to anyone who’s looking for a call center and sales solution. You’ll particularly appreciate it if you do business in different countries.

What business problems are you solving with the product? What benefits have you realized?

Voiptime helps us reach more prospects much faster. It saves us a lot of time because it automates many routine tasks.

...more
Yuriy VSource : g2crowd.com
(Reviewed on 22 February 2019)
"This software is as good as they say"

What do you like best?

There are lots of benefits:

built-in CRM

sales pipeline reports

Predictive dialer with customizable redialing intervals

legal compliance and timezones, just to name a few.

It has everything you need to boost sales. We saw the result in the first few months! Also, Voiptime Cloud is very easy to implement. We just imported our database and continued working.

What do you dislike?

We need a bit more automation (I mean sending a follow-up email if the call wasn't answered). This feature is not available at the moment, but the team promised to develop it soon.

Recommendations to others considering the product:

We can recommend Voiptime Cloud to anyone who’s looking for a call center and sales solution. You’ll particularly appreciate it if you do business in different countries.

What problems are you solving with the product? What benefits have you realized?

Voiptime helps us reach more prospects much faster. It saves us a lot of time because it automates many routine tasks.

...more
Read All Reviews

Voiptime Screenshots

Predictive dialer
Detailed campaign report
Call transfer
Client’s timeline information filters
Import changes
Select line
Predictive dialer
Predictive dialer
Detailed campaign report
Call transfer
Client’s timeline information filters
Import changes
Select line

Customers

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