Voiptime

About Voiptime

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

77%
Momentum

64%
Popularity

77%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Voiptime Features

Show Feature Explanation

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Voiptime Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Professional Custom

For teams from 2 to 100 agents

Features

Approximately 2000 minutes free to the USA per agent monthly
Up to $14 free usage credit for global calling per agent monthly
Unlimited concurrent calls*
Built-in CRM with callback scheduling
Preview, Power and Predictive dialers
Intelligent routing of inbound calls
Call logging & recording
Basic reporting & live agent monitoring
Teams & tasks priority
REST API and custom CRM integration
Support 8/5

Enterprise Custom

For teams from 5 up to 600

Features

Multichannel communication (voice, email, robocalls, web chat, web callback)
ACD routing and call queues
Inbound and outbound IVR
Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns
Call script builder
Live to monitor and call barging
Advanced real-time and historical reporting
Quality management and call recording
Workforce management
REST API and CRM integration via Iframe
Support 8/5 or 24/7,
Service Level Agreement
Heightened fault tolerance

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Disclaimer: The pricing details were last updated on 22/05/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Voiptime Pricing