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About ULTATEL

Ultatel is a comprehensive cloud contact center solution for businesses. With this powerful platform, companies can better communicate with customers and offer them an enhanced experience that maximizes customer satisfaction. Ultatel enables businesses to connect with their customers on any platform they choose, ensuring that customer interactions are easy and seamless. In addition, it enables businesses to stay ahead of the competition by meeting the ever-evolving demands of their customers. With its innovative features and advanced capabilities, Ultatel ensures faster response times and improved problem resolutions while also increasing customer loyalty development. Companies will benefit from its intuitive user interface that simplifies communication management as well as access analytics and insights into customer behaviour for informed decisions. With the help of Ultatel, businesses can be sure that they will continue to grow and prosper in changing market conditions.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    62%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

ULTATEL Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

ULTATEL Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

CONTACT $37.95 $40.95 per user / month

For 10-99 users, pricing varies based on number of users

Features

  • Fully-Managed Cloud PBX
  • 24/7 Live Customer Support: Phone & Email
  • Unlimited Calling for US & Canada
  • Keep Existing number – Free porting: Up to 20
  • Video Conferencing: Up to 100
  • Video Conference Bridges: 1 Per Acct
  • Transcribed Voicemail to Email
  • Voice, SMS & Fax on same phone number
  • Auto Attendants
  • IVR Menus
  • Unlimited Internet Faxing
  • Call Presence
  • Customized music on Hold
  • HD Voice
  • Works with Desktop, Soft phone or Mobile App
  • Graphical Call Flow
  • Audio Conferencing
  • Unlimited Ring Groups
  • Call Forwarding, Caller ID, Call Waiting
  • Call Parking
  • Group Paging
  • Intercom
  • Greetings
  • Call Blocking
  • Call Notify
  • Advanced Call Analytics and Reporting
  • Web Management Portal
  • Call Queuing
  • Call Recording
  • Call Monitoring
  • Call Whispering
  • Advanced Queuing Features
  • Skills Based Routing
  • Toll Free Number: Free
  • Toll Free Minutes* ($0.03 per minute over): 100
  • Advanced IVR Features

PLUS $40.95 $43.95 per user / month

For 10-99 users, pricing varies based on number of users

Features

  • Includes features of Contact plan, plus
  • Keep Existing number – Free porting: Up to 50
  • Video Conferencing: Up to 100
  • Video Conference Bridges: 1 Per Acct
  • Toll Free Minutes* ($0.03 per minute over): 2,500
  • Voicemail Notification
  • Voicemail Drop
  • Advanced Queue Analytics & Reporting
  • Quality Assurance Module
  • Customized Call Scoring Templates
  • Quality Assurance Analytics
  • SMS Messaging platform

ULTIMATE $43.95 $46.95 per user / month

For 10-99 users, pricing varies based on number of users

Features

  • Includes features of Plus plan, plus
  • Keep Existing number – Free porting: Up to 100
  • Video Conferencing: Up to 100
  • Video Conference Bridges: 1 Per Acct
  • Toll Free Minutes* ($0.03 per minute over): 10,000
  • Salesforce Integration
  • Microsoft Dynamics Integration
  • Pipedrive Integration
  • Zoho Integration
  • Zendesk Integration
  • Customized Reports
  • LDAP Corporate Directory
  • Multi-Project Conference Service
  • Queue Callback

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 24/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ULTATEL Pricing.

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ULTATEL Reviews

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ULTATEL FAQs

What is ULTATEL used for?

ULTATEL is Call Center Software. ULTATEL offers the following functionalities:

  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about ULTATEL features.

What are the top alternatives for ULTATEL?

Here`s a list of the best alternatives for ULTATEL:

Does ULTATEL provide API?

No, ULTATEL does not provide API.

ULTATEL Contact

Vendor Details

Herndon, Virginia Founded : 2016

Contact Details

800-930-9912

https://www.ultatel.com/cloud-contact-center/

Social Media Handles

Not available

Grid Report for ULTATEL

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ULTATEL Integrations

Microsoft Teams
Microsoft Teams Collaboration Software
Salesforce
Salesforce CRM Software
Pipedrive CRM
Pipedrive CRM CRM Software

Disclaimer

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