ULTATEL

About ULTATEL

Deep Dive with Clara AI

Ultatel is a comprehensive cloud contact center solution for businesses. With this powerful platform, companies can better communicate with customers and offer them an enhanced experience that maximizes customer satisfaction. Ultatel enables businesses to connect with their customers on any platform they choose, ensuring that customer interactions are easy and seamless. In addition, it enables businesses to stay ahead of the competition by meeting the ever-evolving demands of their customers. With its innovative features and advanced capabilities, Ultatel ensures faster response times and improved problem resolutions while also increasing customer loyalty development. Companies will benefit from its intuitive user interface that simplifies communication management as well as access analytics and insights into customer behaviour for informed decisions. With the help of Ultatel, businesses can be sure that they will continue to grow and prosper in changing market conditions.

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Pricing

Free Trial Not Available
Starts at $37.95.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

60%
Momentum

60%
Popularity

62%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

ULTATEL Features

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

ULTATEL Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

CONTACT $37.95 $40.95 per user / month

For 10-99 users, pricing varies based on number of users

Features

Fully-Managed Cloud PBX
24/7 Live Customer Support: Phone & Email
Unlimited Calling for US & Canada
Keep Existing number – Free porting: Up to 20
Video Conferencing: Up to 100
Video Conference Bridges: 1 Per Acct
Transcribed Voicemail to Email
Voice, SMS & Fax on same phone number
Auto Attendants
IVR Menus
Unlimited Internet Faxing
Call Presence
Customized music on Hold
HD Voice
Works with Desktop, Soft phone or Mobile App
Graphical Call Flow
Audio Conferencing
Unlimited Ring Groups
Call Forwarding, Caller ID, Call Waiting
Call Parking
Group Paging
Intercom
Greetings
Call Blocking
Call Notify
Advanced Call Analytics and Reporting
Web Management Portal
Call Queuing
Call Recording
Call Monitoring
Call Whispering
Advanced Queuing Features
Skills Based Routing
Toll Free Number: Free
Toll Free Minutes* ($0.03 per minute over): 100
Advanced IVR Features

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PLUS $40.95 $43.95 per user / month

For 10-99 users, pricing varies based on number of users

Features

Includes features of Contact plan, plus
Keep Existing number – Free porting: Up to 50
Video Conferencing: Up to 100
Video Conference Bridges: 1 Per Acct
Toll Free Minutes* ($0.03 per minute over): 2,500
Voicemail Notification
Voicemail Drop
Advanced Queue Analytics & Reporting
Quality Assurance Module
Customized Call Scoring Templates
Quality Assurance Analytics
SMS Messaging platform

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ULTIMATE $43.95 $46.95 per user / month

For 10-99 users, pricing varies based on number of users

Features

Includes features of Plus plan, plus
Keep Existing number – Free porting: Up to 100
Video Conferencing: Up to 100
Video Conference Bridges: 1 Per Acct
Toll Free Minutes* ($0.03 per minute over): 10,000
Salesforce Integration
Microsoft Dynamics Integration
Pipedrive Integration
Zoho Integration
Zendesk Integration
Customized Reports
LDAP Corporate Directory
Multi-Project Conference Service
Queue Callback

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Disclaimer: The pricing details were last updated on 24/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ULTATEL Pricing

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ULTATEL Reviews

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ULTATEL FAQs

What is ULTATEL used for?

ULTATEL is Call Center Software. ULTATEL offers the following functionalities:

Live Chat
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about ULTATEL features.

What are the top alternatives for ULTATEL?

Here`s a list of the best alternatives for ULTATEL:

Does ULTATEL provide API?

No, ULTATEL does not provide API.

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.

ULTATEL Contact

Vendor Details

Herndon, Virginia Founded : 2016

Contact Details

800-930-9912

https://www.ultatel.com/cloud-contact-center/

Social Media Handles

Not available

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ULTATEL Integrations

Microsoft Teams Collaboration Software

Salesforce CRM Software

Pipedrive CRM CRM Software

ULTATEL

About ULTATEL

Screenshots & Videos

ULTATEL Features

Call Center Features

ULTATEL Alternatives

ULTATEL Reviews

Do You Use ULTATEL?

Be The First One To Review!

Videos on ULTATEL

ULTATEL FAQs

ULTATEL Contact

Download White Papers And Ebooks On Call Center Software

ULTATEL Integrations

FTC Disclosure

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers

ULTATEL

About ULTATEL

Screenshots & Videos

ULTATEL Features

Call Center Features

ULTATEL Alternatives

ULTATEL Reviews

Do You Use ULTATEL?

Be The First One To Review!

Videos on ULTATEL

ULTATEL FAQs

ULTATEL Contact

Download White Papers And Ebooks On Call Center Software

ULTATEL Integrations

Related Links

FTC Disclosure

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers