Home/Help Desk Software/SolarWinds MSP Anywhere
Updated on: April 13, 2021
What is SolarWinds MSP Anywhere ?
SolarWinds MSP Anywhere - Help Desk Software : SaaSworthy.com
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81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SolarWinds MSP Anywhere

Reliable remote control software for IT business
(161 Ratings) Write Review

MSP Anywhere is a software that is designed with several help desk features like incident management, ticket management, self service portal, supports live chat, knowledge base etc.The software provides impressive speed and connectivity.The tool is easy to use and allows optimum customization.It is a great software for both internal as well as external help desk teams. MSP Anywhere has several remote access tools that permit chat transcripts, remote session recordings, workflow optimization etc.The software is designed such that if ever an issue arises, technicians can fix that without disturbing the users.The software is beneficial to people in IT and or MSP business.

SolarWinds MSP Anywhere Features Show All Features

SolarWinds MSP Anywhere Technical details

Support 24/7 (Live rep) Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Austin, TX / +61 (0)2 8412 4905
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Help Desk Software

SolarWinds MSP Anywhere Pricing

Pricing ModelFree Trial , Quotation Based
SolarWinds MSP Anywhere
Custom

Features

  • Fast connections
  • Customization
  • Clear visibility
  • Powerful tools
  • Easy access for customers
  • Support from any platform (Mac, Windows, Linux, Android, iOS)
  • Live chat, VoIP calling, and easy session transfers
  • Copy and paste file transfers
  • Remote printing
  • Multiple simple ways for users to request support
  • Start web sessions with PIN entry at startcontrol.com
  • User management
  • Post-session surveys for technicians and end users

Contact the vendor to get the detailed pricing information.

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Disclaimer: The pricing details were last updated on 29/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SolarWinds MSP Anywhere FAQs

SolarWinds MSP Anywhere is Help Desk Software. SolarWinds MSP Anywhere offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Knowledge Base
  • Ticket Management
  • Incident Management

Learn more about SolarWinds MSP Anywhere features.

SolarWinds MSP Anywhere provides a custom pricing for their software.

Learn more about SolarWinds MSP Anywhere pricing.

No, SolarWinds MSP Anywhere does not offer a free plan.

Learn more about SolarWinds MSP Anywhere pricing.

No, SolarWinds MSP Anywhere does not provide API.

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SolarWinds MSP Anywhere Reviews

OVERALL RATING
4.3
Based on 161 Rating(s)
Rating Distribution
  • 70 %
  • 26.7 %
  • 1.7 %
  • 0.8 %
  • 0.8 %
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Doug ESource : g2crowd.com
(Reviewed on 30 October 2020)
"Take Control with remote management"

What do you like best?

I have been using Take Control since switching from Logmein and aside from the deep price savings, I am very pleased with the ease of use and the continued product improvement. Also, having 500 devices included in base price is a real plus. The product has many features and is definitely worth a look.

What do you dislike?

Not providing a msi for large rollouts. Product is a bit clunky for agentless setup in a one time help desk scenario. Also, having to use a third party app for multi-factor authentication is not ideal.

What problems are you solving with the product? What benefits have you realized?

I am able to remotely access systems for direct user support and access systems for maintenance at off hours.

...more
Andrew DSource : g2crowd.com
(Reviewed on 30 September 2020)
"Solid Remote Tool"

What do you like best?

We have been using solarwinds take control for years. Its strongest suits are staying connected even on slow internet connections and having a good set of tools while connected. My favorite tools are changing client resolution, keystroke forwarding, changing to RDP connection, and file transferring. when paired with the solarwinds dashboard and Agent, Take Control acts like a background tool that pops up when you need it. It installs quickly on new devices and has been the most reliable remote software we have ever used.

What do you dislike?

There are some features that would greatly improve the overall usefulness. Wake on Lan and better Monitor switching. There are many times in the daily workflow where a clients PC falls asleep after hours and there is no one on-site to wake it up or power it back on. I wish solar winds could integrate their WOL software directly into the dashboard, even if it automatically uses another pc on the network.

I would also like to see improvements in multi-monitor viewing. As it stands all we get is a small window to manually click between. I wish there was an option to put the monitors into separable windows and place them on my own dual monitor setup, Or move them to two smaller windows on the same screen.

What problems are you solving with the product? What benefits have you realized?

Remotely supporting clients helps save on response time and cuts on travel expenses.

...more
Tyler FSource : g2crowd.com
(Reviewed on 22 June 2020)
"A great experience for both technicians and end users"

What do you like best?

Installation is perfect for the end users. Very simple setup and seamless integration! All the controls that you expect like file transfer, terminal window, WOL, multi-display compatibility, etc.. Solarwinds definitely makes the best service that we've utilized on Mac devices. There's nothing that compares to how easy it is for them to install.

What do you dislike?

We've had some recent issues during Windows updates that may require a user restart their computer to get the Take Control service running, again. The online portal is goofy and it would be great if it looked like the console, which is far more functional.

Recommendations to others considering the product:

Look at Take Control for software that feels like it's designed for big business, but is priced and available to the little guys. You will not be disappointed by the features and service.

What problems are you solving with the product? What benefits have you realized?

We mainly use Solarwinds as our backup to our RMM solution remote connections. It's a perfectly priced addition to our RMM costs. We love that the pricing is based on technician count and not unit endpoints.

...more
Administrator in ConstructionSource : g2crowd.com
(Reviewed on 23 October 2019)
"Great Remote Software"

What do you like best?

SolarWinds Take Control is a great remote software for everyday use. There are better options out there though.

What do you dislike?

I have noticed when I remote in, the users screen looks blurry on my end, I can manage but still, it is a bit annoying.

What problems are you solving with the product? What benefits have you realized?

Remote Desktop Sessions

...more
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 26 September 2019)
"Makes Remote Control Easy"

What do you like best?

Take Control is lightweight and easy to install.

What do you dislike?

Take Control heartbeat will fail occasionally making it hard to connect to clients.

What problems are you solving with the product? What benefits have you realized?

Take Control makes it simple to quickly hop onto a problem device and resolve issues. PassPortal integration and other shortcuts add value to this remote control tool.

...more
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 05 September 2019)
"Take Control"

What do you like best?

Very easy to use. Functional. Fits our needs.

What do you dislike?

Mobile has some issues on iOS and doesn't allow control, only viewing.

What problems are you solving with the product? What benefits have you realized?

Remote Control for clients.

...more
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 05 September 2019)
"Best remote control tool"

What do you like best?

It just works every single time. Across Windows and OS X. It is incredibly reliable.

What do you dislike?

I wish I could use it on iOS and Android.

What problems are you solving with the product? What benefits have you realized?

Faster resolution to customer support issues without having to walk the end users through connection to me.

...more
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 05 September 2019)
"Great easy to use convenient product"

What do you like best?

Ease of use

integrated into the N-able product

What do you dislike?

There's nothing I actually dislike in this product

What problems are you solving with the product? What benefits have you realized?

Usually desktop related issues/licencing issues etc

...more
Drake SSource : g2crowd.com
(Reviewed on 05 September 2019)
"One of the best products I have used!"

What do you like best?

It is very intuitive and easy to use. The system info page for each device you remote into is spectacular. The ability to generate the "calling cards" has opened up a new way for us to provide remote service to end users who do not want to purchase a contract.

What do you dislike?

There is not a whole lot that I dislike about the software. The main thing I would like to see is that when you connect to a computer it goes right to the remote control page instead of the chat function.

What problems are you solving with the product? What benefits have you realized?

This product has allowed us as a company to provide better more secure remote support to companies that are not currently under our management. Another benefit is that we no long have to send customers to an unbranded free remote connection software, which gives our end users more confidence in the service they are receiving.

...more
Mitch CSource : g2crowd.com
(Reviewed on 05 September 2019)
"Useful and quick"

What do you like best?

I like how user friendly the interface is for take control. I also enjoy how simple it is to setup and to implement it on our clients computers.

It is also a very handy tool as I am able to remote into my clients computers with a laptop or a tablet using take control.

What do you dislike?

The update process with take control is hit or miss. There will be one good update that fixes bugs, and then the next update will create new bugs that we have to work around.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of how to access our clients computers the most effectively. A huge benefit has been not having to work clients through on how to allow us to connect to their computer.

...more
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Videos on SolarWinds MSP Anywhere

SolarWinds MSP Anywhere Screenshots

SolarWinds MSP Anywhere screenshot: SolarWinds MSP Anywhere enables users to provide remote support to clients
SolarWinds MSP Anywhere screenshot: Support can be provided for Windows and Mac devices
SolarWinds MSP Anywhere screenshot: Built-in live chat allows users to communicate with clients
SolarWinds MSP Anywhere screenshot: Users can remotely access client workstations and lock screens, blank monitors, and more
SolarWinds MSP Anywhere screenshot: Users can also access the bash shell
SolarWinds MSP Anywhere screenshot: SolarWinds MSP Anywhere enables users to provide remote support to clients
SolarWinds MSP Anywhere screenshot: SolarWinds MSP Anywhere enables users to provide remote support to clients
SolarWinds MSP Anywhere screenshot: Support can be provided for Windows and Mac devices
SolarWinds MSP Anywhere screenshot: Built-in live chat allows users to communicate with clients
SolarWinds MSP Anywhere screenshot: Users can remotely access client workstations and lock screens, blank monitors, and more
SolarWinds MSP Anywhere screenshot: Users can also access the bash shell