SolarWinds MSP Anywhere Pricing, Reviews and Features (August 2022)

SolarWinds MSP Anywhere Features Show All Features

Help Desk Features

Incident ManagementIncident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Knowledge BaseA knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.
Self Service PortalA self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The job of any self-service portal is to help users address common needs efficiently and without outside help.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Social Media IntegrationSocial media integration is a marketing technique that allows you to use social media platforms to supplement your current branding and marketing strategies. By providing ways for your customers to connect or exchange information about your website and social media on different social networks, social media integration helps foster brand recognition and enhances the reach of your marketing campaigns.
Multi-Channel CommunicationMulti-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications. From an internal management perspective, multi-channel communication involves sending out material and information via multiple channels.
Macros (Templated Responses)You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.
Document StorageThe act of storing a document, usually a digital document, in a document management system (DMS) is known as document storage. We now use electronic storage instead of filing cabinets. It conserves both space and time. When a document is saved, it is often tagged with a collection of metadata to identify it as belonging to a certain category or classification. Then it's saved as a digital file.
Customizable BrandingBrands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.
Surveys & FeedbackSurveys and feedback are a type of research methodologies that involve gathering data from a predetermined group of people in order to obtain information and insights into a variety of topics. They can serve a variety of purposes depending on the methods used.
Known Issue ManagementKnown issue management is the process of resolving known issues within the project. Problems with employees or vendors, technological glitches, and supply shortages can all wreak havoc on your project. If the problem isn't fixed, you risk causing needless friction, delays, or even failure to meet the deadline.
Contract (SLA Management)Contract management (or SLA management) software is a digital tool (or collection of tools) that aids in the creation, storage, and retrieval of legal agreements and data. Contract management improves the efficiency of the whole contracting process. As a result, contract delivery times are faster and more reliable, and clients are happier.
Community ForumsA community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.
Automated RoutingAutomated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.
Alerts (Escalation)Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.

SolarWinds MSP Anywhere Technical details

Support

24/7 (Live rep)

Customer Type

Large Enterprises Medium Business Small Business

API

Location / Phone Number

Austin, TX / +61 (0)2 8412 4905

Deployment

SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac

Sponsored

(31400 RATINGS)

Salesforce Salesforce is a futuristic Customer Relationship Management Software bringing companies and their... read more Visit Website

Sponsored

(6218 RATINGS)

Zendesk Support Zendesk Support is a customer support solution that centralizes all customer queries and... read more Visit Website

Sponsored

(1446 RATINGS)

Freshservice Freshservice is an online IT Service Management solution. The tool puts a refreshing user... read more Visit Website

Sponsored

(8713 RATINGS)

monday.com Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From... read more Try for Free

Sponsored

(3462 RATINGS)

Zoho Desk It is a context aware health desk software which will help you to provide efficient customer... read more Visit Website

Sponsored

(349 RATINGS)

ManageEngine Service... ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better... read more Visit Website

Sponsored

SmartSuite SmartSuite is transforming how organizations get work done by providing a collaborative Work... read more Visit Website

(1059 RATINGS)

SysAid SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential... read more Start Free Trial
SolarWinds MSP Anywhere vs SysAid

(3462 RATINGS)

Zoho Desk It is a context aware health desk software which will help you to provide efficient customer... read more Start Free Trial
SolarWinds MSP Anywhere vs Zoho Desk

(1573 RATINGS)

TeamSupport TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices,... read more Start Free Trial
SolarWinds MSP Anywhere vs TeamSupport

(741 RATINGS)

Help Scout Help Scout is an all in one customer service platform that helps small businesses, growing startups... read more Start Free Trial
SolarWinds MSP Anywhere vs Help Scout

(5374 RATINGS)

Freshdesk A cloud-based customer support software that offers all in one solution for business needs to... read more Start Free Trial
SolarWinds MSP Anywhere vs Freshdesk

(106 RATINGS)

Jitbit Helpdesk Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based... read more Start Free Trial
SolarWinds MSP Anywhere vs Jitbit Helpdesk

(56 RATINGS)

osTicket osTicket is an open-source helpdesk management software solution that offers both IT asset... read more Start Free Trial
SolarWinds MSP Anywhere vs osTicket

(380 RATINGS)

TOPdesk TOPdesk is a service management software that helps businesses to easily connect with customers and... read more Start Free Trial
SolarWinds MSP Anywhere vs TOPdesk

(55 RATINGS)

Agiloft The Agile contract lifecycle management software is built to work the way you desire it to. The... read more Start Free Trial
SolarWinds MSP Anywhere vs Agiloft

(1867 RATINGS)

Salesforce Service C... Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by... read more Start Free Trial
SolarWinds MSP Anywhere vs Salesforce Service Cloud

SolarWinds MSP Anywhere Reviews

OVERALL RATING

4.4

Based on 167 Rating(s)

Rating Distribution